Steve Totaro
2006-Mar-28 19:07 UTC
[Asterisk-Users] Call Monitoring / Call Takeover with Asterisk
I do not think so but it would be a great feature. -----Original Message----- From: Cory Andrews [mailto:Cory@VOIPSupply.com] Sent: Tue 3/28/2006 9:59 PM To: asterisk-users@lists.digium.com Cc: Subject: [Asterisk-Users] Call Monitoring / Call Takeover with Asterisk Does Asterisk support, in a call center type environment, the ability for a supervisor to monitor a call between a system user and a 3rd party, and allow them to physically take over the call. For instance if a call center supervisor is randomlay monitoring agent calls, and for some reason need to intervene on a call without first having been conferenced into the call? Cory J Andrews ++++++++++++ VOIPSupply.com 454 Sonwil Drive Buffalo, NY 14225 ++++++++++++++ voice - 716.630.1555 X22 email - Cory@VOIPSupply.com AIM - B2CORY -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/ms-tnef Size: 4526 bytes Desc: not available Url : http://lists.digium.com/pipermail/asterisk-users/attachments/20060328/46e7cefe/attachment.bin
Cory Andrews
2006-Mar-28 19:59 UTC
[Asterisk-Users] Call Monitoring / Call Takeover with Asterisk
Does Asterisk support, in a call center type environment, the ability for a supervisor to monitor a call between a system user and a 3rd party, and allow them to physically take over the call. For instance if a call center supervisor is randomlay monitoring agent calls, and for some reason need to intervene on a call without first having been conferenced into the call? Cory J Andrews ++++++++++++ VOIPSupply.com 454 Sonwil Drive Buffalo, NY 14225 ++++++++++++++ voice - 716.630.1555 X22 email - Cory@VOIPSupply.com AIM - B2CORY -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20060328/2d72c438/attachment.htm
Devraj Mukherjee
2006-Mar-28 20:11 UTC
[Asterisk-Users] Call Monitoring / Call Takeover with Asterisk
http://www.voip-info.org/wiki-Asterisk+manager+API I have been doing some work with the Asterisk Management API and there is a commadn where you can transfer a call. This is what you may be looking for Not sure, trying to be as helpful as I can On 3/29/06, Steve Totaro <stotaro@asteriskhelpdesk.com> wrote:> I do not think so but it would be a great feature. > > -----Original Message----- > From: Cory Andrews [mailto:Cory@VOIPSupply.com] > Sent: Tue 3/28/2006 9:59 PM > To: asterisk-users@lists.digium.com > Cc: > Subject: [Asterisk-Users] Call Monitoring / Call Takeover with Asterisk > > > Does Asterisk support, in a call center type environment, the ability for a supervisor to monitor a call between a system user and a 3rd party, and allow them to physically take over the call. For instance if a call center supervisor is randomlay monitoring agent calls, and for some reason need to intervene on a call without first having been conferenced into the call? > > Cory J Andrews > ++++++++++++ > VOIPSupply.com > 454 Sonwil Drive > Buffalo, NY 14225 > ++++++++++++++ > voice - 716.630.1555 X22 > email - Cory@VOIPSupply.com > AIM - B2CORY > > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > >-- Devraj Mukherjee Eternity Technologies Pty Limited
Matt Florell
2006-Mar-28 20:33 UTC
[Asterisk-Users] Call Monitoring / Call Takeover with Asterisk
Hello, VICIDIAL supports this when using VICIDIAL for inbound and/or outbound calling. Blind monitoring, barging in on the call and hijacking the customer from the agent. MATT--- On 3/28/06, Devraj Mukherjee <devraj@gmail.com> wrote:> http://www.voip-info.org/wiki-Asterisk+manager+API > > I have been doing some work with the Asterisk Management API and there > is a commadn where you can transfer a call. This is what you may be > looking for > > Not sure, trying to be as helpful as I can > > On 3/29/06, Steve Totaro <stotaro@asteriskhelpdesk.com> wrote: > > I do not think so but it would be a great feature. > > > > -----Original Message----- > > From: Cory Andrews [mailto:Cory@VOIPSupply.com] > > Sent: Tue 3/28/2006 9:59 PM > > To: asterisk-users@lists.digium.com > > Cc: > > Subject: [Asterisk-Users] Call Monitoring / Call Takeover with Asterisk > > > > > > Does Asterisk support, in a call center type environment, the ability for a supervisor to monitor a call between a system user and a 3rd party, and allow them to physically take over the call. For instance if a call center supervisor is randomlay monitoring agent calls, and for some reason need to intervene on a call without first having been conferenced into the call? > > > > Cory J Andrews > > ++++++++++++ > > VOIPSupply.com > > 454 Sonwil Drive > > Buffalo, NY 14225 > > ++++++++++++++ > > voice - 716.630.1555 X22 > > email - Cory@VOIPSupply.com > > AIM - B2CORY > > > > > > _______________________________________________ > > --Bandwidth and Colocation provided by Easynews.com -- > > > > Asterisk-Users mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > > > > > > -- > Devraj Mukherjee > Eternity Technologies Pty Limited > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >