asterisk users - Mar 2006 - Disable timeout for answered queue calls?

When our tech support answers a call from Queue() and puts the caller on 
hold, after 5 minutes the Queue() exits and they are dumped back out.

How can I prevent this? I want our tech support people to be able to put 
callers on hold as long as needed.

-Dan

Hi;

Loock for ur rtpholdtimeout and rtptimeout in sip.conf.




2006/3/25, asterisk@anime.net
<asterisk@anime.net>:
>
> When our tech support answers a call from Queue() and puts the caller on
> hold, after 5 minutes the Queue() exits and they are dumped back out.
>
> How can I prevent this? I want our tech support people to be able to put
> callers on hold as long as needed.
>
> -Dan
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--
cordialement
Karim AMER
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On Sat, 25 Mar 2006, amer karim wrote:
> Hi;
> Loock for ur rtpholdtimeout and rtptimeout in sip.conf.
Global Signalling Settings:
---------------------------
   Codecs:                 none
   Relax DTMF:             No
   Compact SIP headers:    No
   RTP Timeout:            0 (Disabled)
   RTP Hold Timeout:       0 (Disabled)


Any other ideas?

-Dan