In my queue, I have defined a periodic announcement with a message that goes something like "if you would like to leave a voice message now, please press 1...". However, when a user presses 1 *during* the message, the playback stops and the user still remains in the queue (listening to music on hold). The same also applies during other periodic announcements (such as "there are x calls waiting" etc). The caller will be transferred to the queue context if they press 1 while listening to MOH. Is this by design or is it a bug, and is there a workaround? (besides changing my prompt) Thanks! :) Wes Baehr Ability Business Computing, Ltd. Office: 330.882.0455 x25??? ?Cell: 330.882.0455 x35 wbaehr@abilitybusiness.com ?