asterisk users - Mar 2006 - IVR weirdness

A user of mine has discovered that when you call into asterisk and get the IVR
menu with options 1-5 available, if you
dial 1 then immediatly dial 2 it will connect you to 2 and not 1.  I expect this
is due to the digit timeouts and
response timeout.  Is there a way to force an immediate action based on the
first menu option selected?

-- 
Robert P. McKenzie, CSTA, MBCS     |   GammaRay Technical Services Ltd
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On 3/15/06, Robert P. McKenzie <rmckenzi@rpmdp.com>
wrote:
> A user of mine has discovered that when you call into asterisk and get the
IVR menu with options 1-5 available, if you
> dial 1 then immediatly dial 2 it will connect you to 2 and not 1.  I expect
this is due to the digit timeouts and
> response timeout.  Is there a way to force an immediate action based on the
first menu option selected?
>
Assuming you are using Background() to play prompts and wait for
responses, Asterisk will react instantly if there is only one possible
match in the current context. Typing 1 followed by 2 is probably
triggering a dial of 12, not of 2, unless perhaps 1 is completely
illegal, and is being ignored.

Perhaps you should post some of your dialplan?

Cheers,
Steve