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Robert P. McKenzie

2006-Mar-09 14:00 UTC

[Asterisk-Users] IVR woes

Hello all.  I'm having a problem debugging an IVR I'm building.  I
can't see any reason this shouldn't be working.
Firstly the asterisk version is:

Asterisk SVN-trunk-r7230 built by root @ localhost.localdomain on a i686 running
Linux on 2006-02-17 22:44:48 UTC

Basically the problem is this.  While the playbacks are happening you can push
any one of the options and to happily
goes off and does it.  However, if you wait until the messages stop playing back
it just hangs up with the error at the
bottome of this message.

Any help in finding a solution to this werid problem would be greatly
appreciated.

The IVR context and console logs are:

[lcl-ivr-main]
;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
;
; This is the main number IVR menu system
;
;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;

exten => s,1,Answer
exten => s,2,NoOp
exten => s,3,NoOp
exten => s,4,NoOp
exten => s,5,Wait(1)
exten => s,6,Background(LCL/prompt-00)
exten => s,7,Background(LCL/prompt-01)
exten => s,8,Background(LCL/prompt-02)
exten => s,9,Background(LCL/prompt-03)
exten => s,10,Background(LCL/prompt-04)
exten => s,11,Background(LCL/prompt-05)
exten => s,12,Background(LCL/prompt-09)
exten => s,13,DigitTimeout,5
exten => s,14,ResponseTimeout,30

;
exten => _1,1,Background(LCL/prompt-20)         ; Sales
exten => _1,2,Dial(${SALES}|40|trwo)
exten => _1,3,Voicemail(u2863@lcl-vm)
exten => _1,103,Voicemail(b2863@lcl-vm)
exten => _1,4,Hangup

;
exten => _2,1,Background(LCL/prompt-30)         ; Support
exten => _2,2,Dial(${SUPPORT}|40|trwo)
exten => _2,3,Voicemail(u2883@lcl-vm)
exten => _2,103,Voicemail(b2883@lcl-vm)
exten => _2,4,Hangup

;
exten => _3,1,Background(LCL/prompt-40)         ; Accounts
exten => _3,2,Dial(${ACCOUNTS}|40|trwo)
exten => _3,3,Voicemail(u2847@lcl-vm)
exten => _3,103,Voicemail(b2847@lcl-vm)
exten => _3,4,Hangup

;
exten => _4,1,Background(LCL/prompt-50)         ; Reception
exten => _4,2,Dial(${RECEPTION}|40|trwo)
exten => _4,3,Voicemail(u2856@lcl-vm)
exten => _4,103,Voicemail(b2856@lcl-vm)
exten => _4,4,Hangup

;
exten => _5,1,NoOp                              ; Dial Extension
;
exten => _6,1,Goto(lcl-ivr-menu,s,7)            ; Play menu again
;
exten => i,1,Goto(lcl-ivr-menu,s,7)             ; Return to menu after a time
out
exten => t,1,Goto(lcl-ivr-menu,s,7)             ; Return to menu after a time
out


Here is he asterisk console output:

    -- Accepting AUTHENTICATED call from xx.xx.xx.xx:
       > requested format = unknown,
       > requested prefs = (),
       > actual format = ulaw,
       > host prefs = (ulaw|alaw|gsm),
       > priority = mine
    -- Executing Goto("IAX2/rob-5", "lcl-ivr-main|s|1") in
new stack
    -- Goto (lcl-ivr-main,s,1)
    -- Executing Answer("IAX2/rob-5", "") in new stack
    -- Executing NoOp("IAX2/rob-5", "") in new stack
    -- Executing NoOp("IAX2/rob-5", "") in new stack
    -- Executing NoOp("IAX2/rob-5", "") in new stack
    -- Executing Wait("IAX2/rob-5", "1") in new stack
    -- Executing BackGround("IAX2/rob-5", "LCL/prompt-00")
in new stack
    -- Playing 'LCL/prompt-00' (language 'en')
    -- Executing BackGround("IAX2/rob-5", "LCL/prompt-01")
in new stack
    -- Playing 'LCL/prompt-01' (language 'en')
    -- Executing BackGround("IAX2/rob-5", "LCL/prompt-02")
in new stack
    -- Playing 'LCL/prompt-02' (language 'en')
    -- Executing BackGround("IAX2/rob-5", "LCL/prompt-03")
in new stack
    -- Playing 'LCL/prompt-03' (language 'en')
    -- Executing BackGround("IAX2/rob-5", "LCL/prompt-04")
in new stack
    -- Playing 'LCL/prompt-04' (language 'en')
    -- Executing BackGround("IAX2/rob-5", "LCL/prompt-05")
in new stack
    -- Playing 'LCL/prompt-05' (language 'en')
    -- Executing BackGround("IAX2/rob-5", "LCL/prompt-09")
in new stack
    -- Playing 'LCL/prompt-09' (language 'en')
    -- Executing DigitTimeout("IAX2/rob-5", "5") in new
stack
    -- Set Digit Timeout to 5
    -- Executing ResponseTimeout("IAX2/rob-5", "30") in new
stack
    -- Set Response Timeout to 30
  == Auto fallthrough, channel 'IAX2/rob-5' status is 'UNKNOWN'
    -- Hungup 'IAX2/rob-5'

That hangup is Asterisk just dumping out..
-- 
Robert P. McKenzie, CSTA, MBCS     |   GammaRay Technical Services Ltd
rmckenzi@rpmdp.com                 |             rob@gammaray-tech.com
http://www.uk-experience.com       |      http://www.gammaray-tech.com
               Fancy some fun?  http://www.thewetwilly.com
    Ecademy Profile:   http://www.ecademy.com/user/robertmckenzie

Sean Cook

2006-Mar-09 14:13 UTC

head link

[Asterisk-Users] IVR woes

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1
 
If memory servers me correctly DigitTimeout and ResponseTimeout are
depricated...

try:

exten => s,13,Set(TIMEOUT(digit)=5)
exten => s,14,Set(TIMEOUT(response)=30)


Sean

Robert P. McKenzie wrote:
> Hello all. I'm having a problem debugging an IVR I'm building. I
> can't see any reason this shouldn't be working. Firstly the
> asterisk version is:
>
> Asterisk SVN-trunk-r7230 built by root @ localhost.localdomain on a
> i686 running Linux on 2006-02-17 22:44:48 UTC
>
> Basically the problem is this. While the playbacks are happening
> you can push any one of the options and to happily goes off and
> does it. However, if you wait until the messages stop playing back
> it just hangs up with the error at the bottome of this message.
>
> Any help in finding a solution to this werid problem would be
> greatly appreciated.
>
> The IVR context and console logs are:
>
> [lcl-ivr-main]
> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
> ; ; This is the main number IVR menu system ;
> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
>
> exten => s,1,Answer exten => s,2,NoOp exten => s,3,NoOp exten
=>
> s,4,NoOp exten => s,5,Wait(1) exten =>
> s,6,Background(LCL/prompt-00) exten =>
> s,7,Background(LCL/prompt-01) exten =>
> s,8,Background(LCL/prompt-02) exten =>
> s,9,Background(LCL/prompt-03) exten =>
> s,10,Background(LCL/prompt-04) exten =>
> s,11,Background(LCL/prompt-05) exten =>
> s,12,Background(LCL/prompt-09) exten => s,13,DigitTimeout,5 exten
> => s,14,ResponseTimeout,30
>
> ; exten => _1,1,Background(LCL/prompt-20) ; Sales exten =>
> _1,2,Dial(${SALES}|40|trwo) exten => _1,3,Voicemail(u2863@lcl-vm)
> exten => _1,103,Voicemail(b2863@lcl-vm) exten => _1,4,Hangup
>
> ; exten => _2,1,Background(LCL/prompt-30) ; Support exten
> => _2,2,Dial(${SUPPORT}|40|trwo) exten =>
> _2,3,Voicemail(u2883@lcl-vm) exten =>
> _2,103,Voicemail(b2883@lcl-vm) exten => _2,4,Hangup
>
> ; exten => _3,1,Background(LCL/prompt-40) ; Accounts exten
> => _3,2,Dial(${ACCOUNTS}|40|trwo) exten =>
> _3,3,Voicemail(u2847@lcl-vm) exten =>
> _3,103,Voicemail(b2847@lcl-vm) exten => _3,4,Hangup
>
> ; exten => _4,1,Background(LCL/prompt-50) ; Reception exten
> => _4,2,Dial(${RECEPTION}|40|trwo) exten =>
> _4,3,Voicemail(u2856@lcl-vm) exten =>
> _4,103,Voicemail(b2856@lcl-vm) exten => _4,4,Hangup
>
> ; exten => _5,1,NoOp ; Dial Extension
> ; exten => _6,1,Goto(lcl-ivr-menu,s,7) ; Play menu again
> ; exten => i,1,Goto(lcl-ivr-menu,s,7) ; Return to menu
> after a time out exten => t,1,Goto(lcl-ivr-menu,s,7) ;
> Return to menu after a time out
>
>
> Here is he asterisk console output:
>
> -- Accepting AUTHENTICATED call from xx.xx.xx.xx:
>> requested format = unknown, requested prefs = (), actual format
>> ulaw, host prefs = (ulaw|alaw|gsm), priority = mine
> -- Executing Goto("IAX2/rob-5", "lcl-ivr-main|s|1") in
new stack --
> Goto (lcl-ivr-main,s,1) -- Executing Answer("IAX2/rob-5",
"") in
> new stack -- Executing NoOp("IAX2/rob-5", "") in new
stack --
> Executing NoOp("IAX2/rob-5", "") in new stack --
Executing
> NoOp("IAX2/rob-5", "") in new stack -- Executing
Wait("IAX2/rob-5",
> "1") in new stack -- Executing BackGround("IAX2/rob-5",
> "LCL/prompt-00") in new stack -- Playing 'LCL/prompt-00'
(language
> 'en') -- Executing BackGround("IAX2/rob-5",
"LCL/prompt-01") in new
> stack -- Playing 'LCL/prompt-01' (language 'en') --
Executing
> BackGround("IAX2/rob-5", "LCL/prompt-02") in new stack
-- Playing
> 'LCL/prompt-02' (language 'en') -- Executing
> BackGround("IAX2/rob-5", "LCL/prompt-03") in new stack
-- Playing
> 'LCL/prompt-03' (language 'en') -- Executing
> BackGround("IAX2/rob-5", "LCL/prompt-04") in new stack
-- Playing
> 'LCL/prompt-04' (language 'en') -- Executing
> BackGround("IAX2/rob-5", "LCL/prompt-05") in new stack
-- Playing
> 'LCL/prompt-05' (language 'en') -- Executing
> BackGround("IAX2/rob-5", "LCL/prompt-09") in new stack
-- Playing
> 'LCL/prompt-09' (language 'en') -- Executing
> DigitTimeout("IAX2/rob-5", "5") in new stack -- Set
Digit Timeout
> to 5 -- Executing ResponseTimeout("IAX2/rob-5", "30")
in new stack
> -- Set Response Timeout to 30 == Auto fallthrough, channel
> 'IAX2/rob-5' status is 'UNKNOWN' -- Hungup
'IAX2/rob-5'
>
> That hangup is Asterisk just dumping out..-----BEGIN PGP SIGNATURE-----
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Comment: Using GnuPG with Thunderbird - http://enigmail.mozdev.org
 
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Wiley Siler

2006-Mar-09 14:28 UTC

head link

[Asterisk-Users] IVR woes

Hmm... Wouldn't you just place something in t,1,
To catch the timeout event and loop back to the top of the IVR?

W
 

-----Original Message-----
From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Robert P.
McKenzie
Sent: Thursday, March 09, 2006 2:21 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] IVR woes

Sean,

Thanks I've made those changes but still the same problem.  The call
falls through if nothing is pushed.

    -- Executing Set("IAX2/rob-6", "TIMEOUT(digit)=5") in
new stack
    -- Digit timeout set to 5
    -- Executing Set("IAX2/rob-6", "TIMEOUT(response)=30")
in new stack
    -- Response timeout set to 30
  == Auto fallthrough, channel 'IAX2/rob-6' status is 'UNKNOWN'
    -- Hungup 'IAX2/rob-6'

The hangup is still asterisk dropping the call.

Sean Cook wrote:> If memory servers me correctly DigitTimeout and ResponseTimeout are 
> depricated...
> 
> try:
> 
> exten => s,13,Set(TIMEOUT(digit)=5)
> exten => s,14,Set(TIMEOUT(response)=30)
> 
> 
> Sean
> 
> Robert P. McKenzie wrote:
> 
> 
>>>Hello all. I'm having a problem debugging an IVR I'm
building. I
>>>can't see any reason this shouldn't be working. Firstly the
asterisk
>>>version is:
>>>
>>>Asterisk SVN-trunk-r7230 built by root @ localhost.localdomain on a
>>>i686 running Linux on 2006-02-17 22:44:48 UTC
>>>
>>>Basically the problem is this. While the playbacks are happening you
>>>can push any one of the options and to happily goes off and does it.
>>>However, if you wait until the messages stop playing back it just 
>>>hangs up with the error at the bottome of this message.
>>>
>>>Any help in finding a solution to this werid problem would be
greatly
>>>appreciated.
>>>
>>>The IVR context and console logs are:
>>>
>>>[lcl-ivr-main]
>>>;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
>>>; ; This is the main number IVR menu system ; 
>>>;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
>>>
>>>exten => s,1,Answer exten => s,2,NoOp exten => s,3,NoOp
exten =>
>>>s,4,NoOp exten => s,5,Wait(1) exten =>
>>>s,6,Background(LCL/prompt-00) exten =>
>>>s,7,Background(LCL/prompt-01) exten =>
>>>s,8,Background(LCL/prompt-02) exten =>
>>>s,9,Background(LCL/prompt-03) exten =>
>>>s,10,Background(LCL/prompt-04) exten =>
>>>s,11,Background(LCL/prompt-05) exten =>
>>>s,12,Background(LCL/prompt-09) exten => s,13,DigitTimeout,5 exten
=>
>>>s,14,ResponseTimeout,30
>>>
>>>; exten => _1,1,Background(LCL/prompt-20) ; Sales exten =>
>>>_1,2,Dial(${SALES}|40|trwo) exten => _1,3,Voicemail(u2863@lcl-vm)
>>>exten => _1,103,Voicemail(b2863@lcl-vm) exten => _1,4,Hangup
>>>
>>>; exten => _2,1,Background(LCL/prompt-30) ; Support exten => 
>>>_2,2,Dial(${SUPPORT}|40|trwo) exten =>
>>>_2,3,Voicemail(u2883@lcl-vm) exten =>
>>>_2,103,Voicemail(b2883@lcl-vm) exten => _2,4,Hangup
>>>
>>>; exten => _3,1,Background(LCL/prompt-40) ; Accounts exten => 
>>>_3,2,Dial(${ACCOUNTS}|40|trwo) exten =>
>>>_3,3,Voicemail(u2847@lcl-vm) exten =>
>>>_3,103,Voicemail(b2847@lcl-vm) exten => _3,4,Hangup
>>>
>>>; exten => _4,1,Background(LCL/prompt-50) ; Reception exten =>
>>>_4,2,Dial(${RECEPTION}|40|trwo) exten =>
>>>_4,3,Voicemail(u2856@lcl-vm) exten =>
>>>_4,103,Voicemail(b2856@lcl-vm) exten => _4,4,Hangup
>>>
>>>; exten => _5,1,NoOp ; Dial Extension ; exten => 
>>>_6,1,Goto(lcl-ivr-menu,s,7) ; Play menu again ; exten => 
>>>i,1,Goto(lcl-ivr-menu,s,7) ; Return to menu after a time out exten
=>
>>>t,1,Goto(lcl-ivr-menu,s,7) ; Return to menu after a time out
>>>
>>>
>>>Here is he asterisk console output:
>>>
>>>-- Accepting AUTHENTICATED call from xx.xx.xx.xx:
>>>
>>>>requested format = unknown, requested prefs = (), actual format
=
>>>>ulaw, host prefs = (ulaw|alaw|gsm), priority = mine
>>>
>>>-- Executing Goto("IAX2/rob-5",
"lcl-ivr-main|s|1") in new stack --
>>>Goto (lcl-ivr-main,s,1) -- Executing Answer("IAX2/rob-5",
"") in new
>>>stack -- Executing NoOp("IAX2/rob-5", "") in new
stack -- Executing
>>>NoOp("IAX2/rob-5", "") in new stack -- Executing
NoOp("IAX2/rob-5",
>>>"") in new stack -- Executing Wait("IAX2/rob-5",
>>>"1") in new stack -- Executing
BackGround("IAX2/rob-5",
>>>"LCL/prompt-00") in new stack -- Playing
'LCL/prompt-00' (language
>>>'en') -- Executing BackGround("IAX2/rob-5",
"LCL/prompt-01") in new
>>>stack -- Playing 'LCL/prompt-01' (language 'en') --
Executing
>>>BackGround("IAX2/rob-5", "LCL/prompt-02") in new
stack -- Playing
>>>'LCL/prompt-02' (language 'en') -- Executing
BackGround("IAX2/rob-5",
>>>"LCL/prompt-03") in new stack -- Playing
'LCL/prompt-03' (language
>>>'en') -- Executing BackGround("IAX2/rob-5",
"LCL/prompt-04") in new
>>>stack -- Playing 'LCL/prompt-04' (language 'en') --
Executing
>>>BackGround("IAX2/rob-5", "LCL/prompt-05") in new
stack -- Playing
>>>'LCL/prompt-05' (language 'en') -- Executing
BackGround("IAX2/rob-5",
>>>"LCL/prompt-09") in new stack -- Playing
'LCL/prompt-09' (language
>>>'en') -- Executing DigitTimeout("IAX2/rob-5",
"5") in new stack --
>>>Set Digit Timeout to 5 -- Executing
ResponseTimeout("IAX2/rob-5",
>>>"30") in new stack
>>>-- Set Response Timeout to 30 == Auto fallthrough, channel 
>>>'IAX2/rob-5' status is 'UNKNOWN' -- Hungup
'IAX2/rob-5'
>>>
>>>That hangup is Asterisk just dumping out..
> 
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-- 
Robert P. McKenzie, CSTA, MBCS     |   GammaRay Technical Services Ltd
rmckenzi@rpmdp.com                 |             rob@gammaray-tech.com
http://www.uk-experience.com       |      http://www.gammaray-tech.com
               Fancy some fun?  http://www.thewetwilly.com
    Ecademy Profile:   http://www.ecademy.com/user/robertmckenzie
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Dinesh Nair

2006-Mar-18 22:45 UTC

head link

[Asterisk-Users] IVR woes

On 03/10/06 05:00 Robert P. McKenzie said the following:> Basically the problem is this.  While the playbacks are happening you can
push any one of the options and to happily
> goes off and does it.  However, if you wait until the messages stop playing
back it just hangs up with the error at the
> bottome of this message.
perhaps placing Set(TIMEOUT(response)=XXX) and Set(TIMEOUT(digit)=YYY) at 
the top of the dialplan would help better. also, bear in mind that these 
timeouts have to be longer than the time it takes for your IVR voice files 
to play to be of any good use.

-- 
Regards,                           /\_/\   "All dogs go to heaven."
dinesh@alphaque.com                (0 0)    http://www.alphaque.com/
+==========================----oOO--(_)--OOo----==========================+
| for a in past present future; do                                        |
|   for b in clients employers associates relatives neighbours pets; do   |
|   echo "The opinions here in no way reflect the opinions of my $a
$b."  |
| done; done                                                              |
+=========================================================================+

Rob Thomas

2006-Mar-23 21:26 UTC

head link

[Asterisk-Users] IVR woes

The magic command you want is 'WaitExten' - 'show application
waitexten'
on the asterisk command line. 'show applications' is also a good one.

--Rob

> -----Original Message-----
> From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-
> bounces@lists.digium.com] On Behalf Of Dinesh Nair
> Sent: Sunday, 19 March 2006 3:46 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [Asterisk-Users] IVR woes
> 
> 
> 
> On 03/10/06 05:00 Robert P. McKenzie said the following:
> > Basically the problem is this.  While the playbacks are happening
you> can push any one of the options and to happily
> > goes off and does it.  However, if you wait until the messages stop
> playing back it just hangs up with the error at the
> > bottome of this message.
> 
> perhaps placing Set(TIMEOUT(response)=XXX) and Set(TIMEOUT(digit)=YYY)
at> the top of the dialplan would help better. also, bear in mind that
these> timeouts have to be longer than the time it takes for your IVR voice
files> to play to be of any good use.
> 
> --
> Regards,                           /\_/\   "All dogs go to
heaven."
> dinesh@alphaque.com                (0 0)    http://www.alphaque.com/
> +==========================----oOO--(_)--OOo----
> ==========================+
> | for a in past present future; do
> |
> |   for b in clients employers associates relatives neighbours pets;
do> |
> |   echo "The opinions here in no way reflect the opinions of my $a
$b."> |
> | done; done
> |
>+=======================================================================>
+> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
> 
> Asterisk-Users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users

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