Wojciech Tryc
2006-Feb-17 08:47 UTC
[Asterisk-Users] A unique 'click to call' project - Could use someadvice
Why don't you use Local and router functionality to find a route to PSTN based agents? W _____ From: Aloi, Christopher [mailto:caloi@usadatanet.com] Sent: Friday, February 17, 2006 10:07 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [Asterisk-Users] A unique 'click to call' project - Could use someadvice Hello List, I work for an IP communication provider in upstate NY as the engineer assisting our technical support team. We provide a number of different Telco systems to residential subscribers; and in an effort to more effectively trouble shoot termination problems I came up with the idea of creating a click to call system that will allow our agents to effortlessly place test calls. On a daily basis we place numerous (50-100) 'test' calls to various locations in the US; these 'test' calls are routed using one of three different phone systems: 1) The PSTN 2) Broadband phone platform one 3) Broadband phone platform two I have an Asterisk server configured that can terminate out three platforms listed above. Our support agents are behind a Televantage ACD using D-TermSeries E NEC phones. Each agent has a DID and are permitted to receive inbound calls on that DID. Here is my goal: Create a web application that will allow the agent to enter the following information into a form: 1) The agents DID 2) The platform the agent wishes to terminate a test call through (either 1,2,3 above) 3) The number the agent wishes to terminate to My thought is this form will generate a .call file in /var/spool/asterisk/outgoing that will then ring the agents station, pause, and terminate to the selected DID using the selected platform. I also thought about interacting directly with the AGI. I can successfully generate the .call files, and ring a station on the Asterisk server - the problem is the agents are not on the Asterisk server. Is there a way to use Asterisk to initiate these test calls? Is it possible to create a forwarding context to handle this? Any thoughts? Thanks for the help! Cheers, -- -- -- Christopher T. Aloi USA Datanet - Technical Support Engineer 318 South Clinton Street Syracuse, NY 13202 C: (315) 569 4033 O: (315) 579 7074 E: caloi@usadatanet.com <mailto:caloi@usadatanet.com> -- -- -- -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20060217/cc88a6f7/attachment.htm
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