asterisk users - Feb 2006 - Developing a call centre app. Communication with asterisk?

Hi there. We're going to develop a call centre app for internal use in
our office. 

The call centre is probably going to be a java-based client installed on
a windows machine that our secretary can use. Features should be a way
to see incoming calls, answer them, and then transfer the calls to our
different users/groups/divisions. If it also could be possible to have a
way to see if the user is registered, busy, unavailable or available etc
before she makes the transfer would be great.

We have some people that are very good at programming. But for them to
go on, I need to layout a plan for them on how to communicate with the
Asterisk server. They have no experience with Asterisk at all, and I'm
not a good programmer. My first thought is calling a PHP-script from
asterisk that communicates with the java-client through IP-sockets. But
I don't see how this can make the applet able to transfer calls. I'm
really stuck.

Anyone got suggestions and tips? Any help would be greatly appreciated. 

Thanks 

Regards,
Arne Morten Johansen

Arne Morten Johansen wrote:
> Hi there. We're going to develop a call centre app for internal use in
> our office. 
> 
> The call centre is probably going to be a java-based client installed on
> a windows machine that our secretary can use. Features should be a way
> to see incoming calls, answer them, and then transfer the calls to our
> different users/groups/divisions. If it also could be possible to have a
> way to see if the user is registered, busy, unavailable or available etc
> before she makes the transfer would be great.
> 
> We have some people that are very good at programming. But for them to
> go on, I need to layout a plan for them on how to communicate with the
> Asterisk server. They have no experience with Asterisk at all, and I'm
> not a good programmer. My first thought is calling a PHP-script from
> asterisk that communicates with the java-client through IP-sockets. But
> I don't see how this can make the applet able to transfer calls.
I'm
> really stuck.
> 
> Anyone got suggestions and tips? Any help would be greatly appreciated. 
> 
Hi Arne,

you would do this using the asterisk manager interface.  Read up about 
it.  there is a manager.conf file, where u set up username/passwd. 
There is java classes that talk to the manager interface, that can pick 
up any call events, which will allow you to pick up, transfer , 
answer.........

yusuf

Hi Arne,
what you write about seems to be mostly what Flash Operator Panel does.  
Check it out before writing a clone yourself! :-)
l.


On Tue, 14 Feb 2006 13:21:37 +0100, Arne Morten Johansen <amj@avio.no>  
wrote:
> Hi there. We're going to develop a call centre app for internal use in
> our office.
>
> The call centre is probably going to be a java-based client installed on
> a windows machine that our secretary can use. Features should be a way
> to see incoming calls, answer them, and then transfer the calls to our
> different users/groups/divisions. If it also could be possible to have a
> way to see if the user is registered, busy, unavailable or available etc
> before she makes the transfer would be great.
>
> We have some people that are very good at programming. But for them to
> go on, I need to layout a plan for them on how to communicate with the
> Asterisk server. They have no experience with Asterisk at all, and I'm
> not a good programmer. My first thought is calling a PHP-script from
> asterisk that communicates with the java-client through IP-sockets. But
> I don't see how this can make the applet able to transfer calls.
I'm
> really stuck.
>
> Anyone got suggestions and tips? Any help would be greatly appreciated.
>
> Thanks
>
> Regards,
> Arne Morten Johansen
>
>
-- 
Loway Research - Home of QueueMetrics
http://queuemetrics.loway.it

Hello,

The astGUIclient web-client does most of this, it is open source and
entirely web-based so no need for JAVA:
http://astguiclient.sourceforge.net/

MATT---

On 2/14/06, Arne Morten Johansen <amj@avio.no>
wrote:
> Hi there. We're going to develop a call centre app for internal use in
> our office.
>
> The call centre is probably going to be a java-based client installed on
> a windows machine that our secretary can use. Features should be a way
> to see incoming calls, answer them, and then transfer the calls to our
> different users/groups/divisions. If it also could be possible to have a
> way to see if the user is registered, busy, unavailable or available etc
> before she makes the transfer would be great.
>
> We have some people that are very good at programming. But for them to
> go on, I need to layout a plan for them on how to communicate with the
> Asterisk server. They have no experience with Asterisk at all, and I'm
> not a good programmer. My first thought is calling a PHP-script from
> asterisk that communicates with the java-client through IP-sockets. But
> I don't see how this can make the applet able to transfer calls.
I'm
> really stuck.
>
> Anyone got suggestions and tips? Any help would be greatly appreciated.
>
> Thanks
>
> Regards,
> Arne Morten Johansen
>
>
>
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