We have just analog lines coming in to our Asterisk box and so no CallerID information can be gathered, all calls look the same on the phone display. Once a user parks a call and the time runs out it returns the call but keeps the original CallerID information that makes it look like it is just another call from the outside. The operator has to go through the whole company greeting thing again before realizing it was a person who was just parked. Is there a way to set a new CallerID on that returned call so that the operator can skip the intro and go right to asking if they caller would like to go to voicemail instead? Thanks Phil Smith
Mojo with Horan & Company, LLC
2006-Jan-25 12:11 UTC
[Asterisk-Users] Call Parking - Set ID on return
Set the parking time limit to 10 minutes instead of the default and ask your operator to check back with the parked caller regularly, that's what we do :) <shrug> Asterisk User List wrote:> We have just analog lines coming in to our Asterisk box and so no > CallerID information can be gathered, all calls look the same on the > phone display. > > Once a user parks a call and the time runs out it returns the call but > keeps the original CallerID information that makes it look like it is > just another call from the outside. The operator has to go through the > whole company greeting thing again before realizing it was a person who > was just parked. Is there a way to set a new CallerID on that returned > call so that the operator can skip the intro and go right to asking if > they caller would like to go to voicemail instead? > > Thanks > Phil Smith > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >-- Mojo <mojo@horanappraisals.com> Office Manger, Horan & Company, LLC (907) 747-6666 x112