asterisk users - Jan 2006 - Question on SPA-2002

Hi,
I have about 53 SPA-2002 units out in the field.   I've seen two or
three of them, now, exhibit an odd happening.

Users plug their phones into LINE1 (unless they have two lines).   The
two users I've had issues with are both employees here who are fairly
knowledgeable in computers.  They both were using portable phones and
that was the only phone they used (so no trying to back feed the house
or anything).

Both of them started using the service with the device around October
of this past year (2005).

Just recently both of them have come to me and said they could place
outbound calls just fine, however inbound calls go to voicemail.  I
did some looking and the ATA is sending a "Busy" message back to
asterisk. (Even when the phone is on hook).. (Even when the phone is
unplugged!!).

I moved the config and the phone to LINE_2 and all is well.   Any
thoughts on this?

Could be they pressed the DND code for the SPA (don't remember by
heart what it is, something like *xx). The easiest way to check is to
log into the http server of the SPA and check the status on the first
page.

On 1/3/06, Matt <mhoppes@gmail.com> wrote:
> Hi,
> I have about 53 SPA-2002 units out in the field.   I've seen two or
> three of them, now, exhibit an odd happening.
>
> Users plug their phones into LINE1 (unless they have two lines).   The
> two users I've had issues with are both employees here who are fairly
> knowledgeable in computers.  They both were using portable phones and
> that was the only phone they used (so no trying to back feed the house
> or anything).
>
> Both of them started using the service with the device around October
> of this past year (2005).
>
> Just recently both of them have come to me and said they could place
> outbound calls just fine, however inbound calls go to voicemail.  I
> did some looking and the ATA is sending a "Busy" message back to
> asterisk. (Even when the phone is on hook).. (Even when the phone is
> unplugged!!).
>
> I moved the config and the phone to LINE_2 and all is well.   Any
> thoughts on this?
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>    http://lists.digium.com/mailman/listinfo/asterisk-users
>

If the ata is sending "busy here" sip response back to asterisk it IS
most likely a DND or other call redirect setting that was user
programmed at the ATA.

I have seen the Linksys/sipura ATA retain USER settings when ADMIN
settings are reset to default with certain firmware versions.
> -----Original Message-----
> From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-
> bounces@lists.digium.com] On Behalf Of Matt
> Sent: Tuesday, January 03, 2006 8:58 AM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [Asterisk-Users] Question on SPA-2002
> 
> That's possible, and I didn't think about that.(I wil check).
however
> I did totally wipe the configuration on the device *** RESET and then
> reprogrammed it and the same problem happened, so I kind of doubt that
> was the issue.
> 
> On 1/3/06, C F <shmaltz@gmail.com> wrote:
> > Could be they pressed the DND code for the SPA (don't remember by
> > heart what it is, something like *xx). The easiest way to check is
to
> > log into the http server of the SPA and check the status on the
first
> > page.
> >
> > On 1/3/06, Matt <mhoppes@gmail.com> wrote:
> > > Hi,
> > > I have about 53 SPA-2002 units out in the field.   I've seen
two
or
> > > three of them, now, exhibit an odd happening.
> > >
> > > Users plug their phones into LINE1 (unless they have two lines).
The
> > > two users I've had issues with are both employees here who
are
fairly
> > > knowledgeable in computers.  They both were using portable phones
and
> > > that was the only phone they used (so no trying to back feed the
house
> > > or anything).
> > >
> > > Both of them started using the service with the device around
October
> > > of this past year (2005).
> > >
> > > Just recently both of them have come to me and said they could
place
> > > outbound calls just fine, however inbound calls go to voicemail.
I
> > > did some looking and the ATA is sending a "Busy"
message back to
> > > asterisk. (Even when the phone is on hook).. (Even when the phone
is
> > > unplugged!!).
> > >
> > > I moved the config and the phone to LINE_2 and all is well.   Any
> > > thoughts on this?
> > > _______________________________________________
> > > --Bandwidth and Colocation provided by Easynews.com --
> > >
> > > Asterisk-Users mailing list
> > > To UNSUBSCRIBE or update options visit:
> > >    http://lists.digium.com/mailman/listinfo/asterisk-users
> > >
> > _______________________________________________
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> >
> > Asterisk-Users mailing list
> > To UNSUBSCRIBE or update options visit:
> >    http://lists.digium.com/mailman/listinfo/asterisk-users
> >
> _______________________________________________
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> 
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