asterisk users - Dec 2005 - Recording Calls for Specific ACD Agents

Is it possible to record calls for specific ACD Agents?
>From looking at queues.conf and agents.conf, it appears that all calls for a
specific queue can be record, or all calls for all agents can be recorded.
I'd like to be able to specify that calls for a _specific_ agent are
recorded. Case in point is a new staff member that a supervisor wants to
monitor. Anyone know if it's possible?

Thanks,
Douglas.

On 12/30/05, Douglas Garstang <dgarstang@oneeighty.com>
wrote:
> Is it possible to record calls for specific ACD Agents?
>
> >From looking at queues.conf and agents.conf, it appears that all calls
for a specific queue can be record, or all calls for all agents can be recorded.
>
> I'd like to be able to specify that calls for a _specific_ agent are
recorded. Case in point is a new staff member that a supervisor wants to
monitor. Anyone know if it's possible?
>
 Are you using AgentCallBackLogin ?

 If so, just setup a MixMonitor in the dialplan right before dialing
the agent at the extension that you defined in AgentCallBackLogin.

--
Bird's The Word Technologies, Inc.
http://www.btwtech.com/

Yes, I'm using AgentCallbackLogin. Isn't the entry for the extension
that Agentcallbacklogin uses to dial the user also used for everything else that
reaches the user as well?

If I have this...
exten => a00090101,1,Monitor(...)
exten => a00090101,2,Dial(SIP/a00090101,20,tr)

doesn't that mean that every single call that goes to extension a00090101
will be recorded?

Doug

-----Original Message-----
From: BJ Weschke [mailto:bweschke@gmail.com]
Sent: Friday, December 30, 2005 3:05 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Recording Calls for Specific ACD Agents


On 12/30/05, Douglas Garstang <dgarstang@oneeighty.com>
wrote:
> Is it possible to record calls for specific ACD Agents?
>
> >From looking at queues.conf and agents.conf, it appears that all calls
for a specific queue can be record, or all calls for all agents can be recorded.
>
> I'd like to be able to specify that calls for a _specific_ agent are
recorded. Case in point is a new staff member that a supervisor wants to
monitor. Anyone know if it's possible?
>
 Are you using AgentCallBackLogin ?

 If so, just setup a MixMonitor in the dialplan right before dialing
the agent at the extension that you defined in AgentCallBackLogin.

--
Bird's The Word Technologies, Inc.
http://www.btwtech.com/
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