asterisk users - Dec 2005 - Automatic logoff of all agents at set time

Hi,

Is there a way to force the logoff of all agents at a set time say 
8:00PM or do I have to do an agentcallbacklogin with each agents 
credentials? I am using Asterisk 1.2 The wiki shows an extension that 
the agent calls to preform the logoff - I need something that is 
completely automated as we need calls to stop going to a queue and to go 
to voice mail after hours.

Thanks

On 16:22, Tue 27 Dec 05, Chuck Bunn wrote:
> Hi,
> 
> Is there a way to force the logoff of all agents at a set time say 
> 8:00PM or do I have to do an agentcallbacklogin with each agents 
> credentials? I am using Asterisk 1.2 The wiki shows an extension that 
> the agent calls to preform the logoff - I need something that is 
> completely automated as we need calls to stop going to a queue and to go 
> to voice mail after hours.
> 
Hi,

You dont have to logoff your agents to do this.
Have a look at the extensions.conf cmd GotoIfTime:
http://www.voip-info.org/wiki-Asterisk+cmd+GotoIfTime

Good luck

-- 
Michiel van Baak
http://michiel.vanbaak.info
michiel@vanbaak.info
GnuPG key: http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x7E0B9A2D

"Why is it drug addicts and computer afficionados are both called
users?"

Hi,

I understand how GototIfTime works but that still leaves agents logged 
in and if an agent is absent the next day calls will go to an agent that 
is not there.

Thanks

Michiel van Baak wrote:
>On 16:22, Tue 27 Dec 05, Chuck Bunn wrote:
>  
>
>>Hi,
>>
>>Is there a way to force the logoff of all agents at a set time say 
>>8:00PM or do I have to do an agentcallbacklogin with each agents 
>>credentials? I am using Asterisk 1.2 The wiki shows an extension that 
>>the agent calls to preform the logoff - I need something that is 
>>completely automated as we need calls to stop going to a queue and to go
>>to voice mail after hours.
>>
>>    
>>
>
>Hi,
>
>You dont have to logoff your agents to do this.
>Have a look at the extensions.conf cmd GotoIfTime:
>http://www.voip-info.org/wiki-Asterisk+cmd+GotoIfTime
>
>Good luck
>
>  
>

It is set in the queues.conf file.
 
> -----Original Message-----
> From: asterisk-users-bounces@lists.digium.com 
> [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of 
> Chuck Bunn
> Sent: Wednesday, December 28, 2005 8:48 AM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [Asterisk-Users] Automatic logoff of all agents 
> at set time
> 
> Hi,
> 
> I have not been able to find anything about persistent agents 
> in any wiki? Where does this command go and what is its syntax?
> 
> Thanks
> 
> Michiel van Baak wrote:
> 
> >On 18:06, Tue 27 Dec 05, Bud Bach wrote:
> >  
> >
> >>But, if the agents don't log out for some reason, they will 
> still be 
> >>logged in the next time the queue opens even if they aren't 
> there right?
> >>    
> >>
> >
> >yes.
> >What you can do is 2 things:
> >
> >* you can set the autologoff time in agents.conf. This can give you 
> >some trouble when agents go to the toilet or grab a cup of coffee.
> >
> >* set persistant agents to off and restart asterisk at 
> midnight. This 
> >will logoff the agents :)
> >
> >Hope this helps
> >  
> >
> 
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