Hello list,
I am comparing results of "show queue myqueue" with data from
/var/log/asterisk/queue_log and have some doubts about it.
When I run "show queue myqueue", I get a value of 3 for the number of
abandoned.
When I check the queue_log file, I have 3 calls with status
"EXITWITHTIMEOUT".
This way I have realized that A means "unAnswered" and not actually
"Abandoned". ( I GUESS EXITWITHKEY calls would also increment the
value of A).
My queue has a relatively short time out (45 secs) and then the caller
redirected to a voicemail.
I have developed a real time monitoring application that is not handling events
yet, it is simply sending manager commands and printing out the results, and my
call center managers are not satisfied with the information I am currently
displaying, so, handling event is certainly the best way to accomplish my goals.
Does any body else have comments about this statistics, and ways of showing good
real time information for call center managers?
Thank you
Dov
--
exten => cobrancainfo,1,Answer
exten => cobrancainfo,2,Queue(infocadastrais|tT|||45)
exten => cobrancainfo,3,Wait(3)
exten => cobrancainfo,4,VoiceMail(u501)
exten => cobrancainfo,5,Hangup
--
lv09*CLI> show queue infocadastrais
infocadastra has 0 calls (max unlimited) in 'leastrecent' strategy (0s
holdtime), W:0, C:0, A:3, SL:0.0% within 45s
Members:
Agent/5132 (Unavailable) has taken no calls yet
Agent/4952 (Not in use) has taken no calls yet
Agent/2732 (Unavailable) has taken no calls yet
Agent/2462 (Unavailable) has taken no calls yet
No Callers
----
1134644282|1134644268.462750|infocadastrais|NONE|ENTERQUEUE||pabx
1134644328|1134644268.462750|infocadastrais|NONE|EXITWITHTIMEOUT|1
1134644358|1134644344.463504|infocadastrais|NONE|ENTERQUEUE||pabx
1134644410|1134644344.463504|infocadastrais|NONE|EXITWITHTIMEOUT|1
1134644470|1134644456.464234|infocadastrais|NONE|ENTERQUEUE||pabx
1134644516|1134644456.464234|infocadastrais|NONE|EXITWITHTIMEOUT|1
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