Hi We have a call queue setup with several agents using agentcallbacklogin. If one of the agent is logged in and is talking on the phone with another employee the queue application doesn't see that the phone is busy and continues to forward incoming calls to him. Since the agent cannot answer, the calls go to the agent's voicemail. in the show queues I see Agent/108 (Not in use) I did the show queues while talking to the agent in question. Is this normal behaviour ? Thanks Patrick
I have a Snom 190 and setup two lines one for the local Asterisk and the Other for a remote asterisk. I can see that both likes register and in the web interface say they are ok. My problem is that line 1 takes precedence. I am not sure how to use line 2. If I go to the main setup page in the web browser for the snom I can change the Outgoing Identity: Line 2 and that works but its like switching me to the other network. What I was hoping to do was to setup my Function Keys to dial out one wither line 1 or line 2. Is that Possible? Am I missing anything? P1 is set to line : <sip:5125382214@192.168.0.150;user=phone> P2 is set to line : <sip:6095310090@phone.adsensemanager.com;user=phone> But this seems to have no effect. The Function Key 2 seem to still default to line 1. Any ideas? -Jason
Yes, it is correct. The best way to handle this problem (on 1.2) is to pause the agent before the outbound call and the unpause him when he's done. Yours l. On Tue, 13 Dec 2005 15:20:56 +0100, Patrick Fortin <gestion@royaume.com> wrote:> Hi > > We have a call queue setup with several agents using agentcallbacklogin. > > If one of the agent is logged in and is talking on the phone with > another employee the queue application doesn't see that the phone is > busy and continues to forward incoming calls to him. > > Since the agent cannot answer, the calls go to the agent's voicemail. > > in the show queues I see > > Agent/108 (Not in use) > > I did the show queues while talking to the agent in question. > > Is this normal behaviour ? > > Thanks > > Patrick >-- Loway Research - Home of QueueMetrics http://queuemetrics.loway.it