I'm currently starting development of an add-on to a program designed to be used in a call-centre type environment that will interface very closely with Asterisk - quite possibly to the point that the add-on itself will be a softphone as well. In order to test this application properly, I find myself needing to generate a constant volume of calls to a queue. I can do this by dialling from the two test extensions I have set up on my system, but it would seem a better way of doing this would be to have an external application randomly generate calls at a certain volume. My budget is not big - this is a project for a non-profit volunteer organisation I do a lot of work with so I would obviously prefer something open source. The ability to randomly generate caller ID and intermittently suppress caller ID would be a *very* useful addition. Does anyone know of any software that would fit this bill? If such software doesn't exist, or is beyond my capacity to afford, what other options might I have? My test rig is my home PABX - a very small setup running with three ATAs and two VoIP trunks. It would seem that simulating a trunk would be the best way of doing this, but again, I don't know what is available. Any help would be gratefully received.
Use asterisk itself to build a box which generates the calls. Maybe what some people misses (call simulators are quite a recurrent query on the list) is that you can move a text file with the equivalent of a manager API action "Originate" in the spool/asterisk/outgoing/ directory and the call will be placed, so it's quite simple to do some intensive test. http://www.asteriskguru.com/tutorials/astertest.html seems nice, never used and I read somewhere it wont compile out of the box with 1.2, but you have the source ...
Hello Rob,
Our OrderlyQ system is designed to pass (real) calls to call centre
agents and queues at a constant rate (or at least can easily be
configured to do this). I can think of several ways the system could be
'rigged' to produce the calls automatically too...
We've also built our own call centre simulators as part of the
development effort for OrderlyQ.
Let me know if we can help,
Matt King, M.A. Oxon.
http://www.orderlyq.com - the world's most advanced queue system.
Hi Rob, you could build a simple Perl or Python script to create incoming calls using callfiles. We have used such a strategy and it seems to be working. l. On Thu, 08 Dec 2005 14:15:50 +0100, Rob Hillis <rob@hillis.dyndns.org> wrote:> I'm currently starting development of an add-on to a program designed to > be used in a call-centre type environment that will interface very > closely with Asterisk - quite possibly to the point that the add-on > itself will be a softphone as well. > > In order to test this application properly, I find myself needing to > generate a constant volume of calls to a queue. I can do this by > dialling from the two test extensions I have set up on my system, but it > would seem a better way of doing this would be to have an external > application randomly generate calls at a certain volume. > > My budget is not big - this is a project for a non-profit volunteer > organisation I do a lot of work with so I would obviously prefer > something open source. The ability to randomly generate caller ID and > intermittently suppress caller ID would be a *very* useful addition. > > Does anyone know of any software that would fit this bill? If such > software doesn't exist, or is beyond my capacity to afford, what other > options might I have? My test rig is my home PABX - a very small setup > running with three ATAs and two VoIP trunks. It would seem that > simulating a trunk would be the best way of doing this, but again, I > don't know what is available. > > Any help would be gratefully received. > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > >-- Loway Research - Home of QueueMetrics http://queuemetrics.loway.it