asterisk users - Dec 2005 - [Amportal-users] AMP queues, AddQueueMember and 'Wrapup Time'

Hi all,
    I posted about this briefly, but haven't gotten a response as yet.
I've checked further, and it seems that the 'Wrapup Time' option
just
isn't having any effect. We have agents logging into the queue using
[queueno]* and [queueno]** to log out. The calls are all processed fine,
but it just seems to hit them straight away again, not obeying any of
the settings in wrapup.

    Has anyone else seen this? or does anyone have any suggestions as to
where to start looking ?

Thanks

-- 
Adrian Carter
Technical Manager
Leading Edge Internet

Web	  http://www.lei.net.au http://support.lei.net.au
Direct    +61 2 6163 6162  Support 1 300 662 415
E-mail    cartera@lei.net.au

What version of Asterisk are you running?

We found that some of the older versions of Asterisk did not obey the wrapup
time correctly, especially when the agent was in more than one queue.

PaulH

----- Original Message ----- 
From: "Adrian Carter" <adrian@lei.net.au>
To: <asterisk-users@lists.digium.com>
Sent: Monday, December 05, 2005 6:21 PM
Subject: [Asterisk-Users] [Amportal-users] AMP queues,AddQueueMember and
'Wrapup Time'

> Hi all,
>     I posted about this briefly, but haven't gotten a response as yet.
> I've checked further, and it seems that the 'Wrapup Time'
option just
> isn't having any effect. We have agents logging into the queue using
> [queueno]* and [queueno]** to log out. The calls are all processed fine,
> but it just seems to hit them straight away again, not obeying any of
> the settings in wrapup.
>
>     Has anyone else seen this? or does anyone have any suggestions as to
> where to start looking ?
>
> Thanks
>
> -- 
> Adrian Carter
> Technical Manager
> Leading Edge Internet
>
> Web   http://www.lei.net.au http://support.lei.net.au
> Direct    +61 2 6163 6162  Support 1 300 662 415
> E-mail    cartera@lei.net.au
> _______________________________________________
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