Hello, I have a queue for incoming calls with some agents (defined as Agents) using iax2 softphone. I would like to use the Attended transfer (ATXFER) feature, however app_queue cannot handle it (I guess because it is not a channel). For this reason I put a Local channel in between with /n option. This way ATXFER works perfectly. The problem is that when the call has been transferred, the originally dialed agent does not get freed up - this is from some point of view logical. So the queue sees the agent as engaged/busy, while he/she is not anymore. Does anybody have any idea how to free up the not used agent? (transferer) Thank you in advance! Kind regards, Tamas
This must be similar to a problem I have seen here. Some times the main operator's phone will stop ringing when a call comes in on the queue while the other phones still ring. I have to reset her phone which causes a re-login to get it working again. It must stop after she does an attended transfer. The normal blind transfers are what she does mostly. - James Tamas wrote:> Hello, > > I have a queue for incoming calls with some agents (defined as Agents) > using iax2 softphone. I would like to use the Attended transfer (ATXFER) > feature, however app_queue cannot handle it (I guess because it is not a > channel). > For this reason I put a Local channel in between with /n option. This > way ATXFER works perfectly. The problem is that when the call has been > transferred, the originally dialed agent does not get freed up - this is > from some point of view logical. So the queue sees the agent as > engaged/busy, while he/she is not anymore. > > Does anybody have any idea how to free up the not used agent? (transferer) > > Thank you in advance! > > Kind regards, > Tamas > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users