Hi,
I am using Asterisk Business Edition A.1.6 (but I guess it is the same logic for
1.2)
I am running the show queue command for a queue that had a 36 calls and the C:
parameter is growing up very fastly, no reflecting the real calls to this queue.
lv09*CLI> show queue cobranca
cobranca has 0 calls (max unlimited) in 'leastrecent' strategy (32s
holdtime), W:0, C:1006994, A:16, SL:0.0% within 45s
Here is my queues.conf
[cobranca]
musiconhold=fila
joinempty=yes
strategy=leastrecent
eventwhencalled=yes
timeout=14
maxlen=0
retry=0
servicelevel=45
wrapuptime=5
announce-holdtime=no
member => Agent/5120
member => Agent/5130
member => Agent/5410
member => Agent/5100
member => Agent/2110
member => Agent/5420
My agents.conf is
[agents]
autologoff=150
ackcall=no
wrapuptime=5000
musiconhold => fila
updatecdr=yes
recordagentcalls=no
recordformat=wav49
savecallsin=/home/asterisk/spool/monitor
group = 1 ; fila cobranca
agent => 5120,1234,Alessandra Barros
agent => 5130,1234,Ana Paula Furuya
agent => 5410,1234,Ana Silva
agent => 5100,1234,Bruno Tolentino Alves
agent => 2110,1234,Debora Goncalves
agent => 5420,1234,Fabiana Montera
My extensions.conf for entering the queue:
exten => cobranca,1,NoOp(Ligacao para Fila de Cobranca)
exten => cobranca,2,SetVar(prioridade=0)
exten => cobranca,3,SetCIDName(Cobranca ${CALLERIDNAME})
exten => cobranca,4,SetVar(QUEUE_PRIO=${prioridade})
exten => cobranca,5,Answer
exten => cobranca,6,Queue(cobranca|tT|||500000)
exten => cobranca,7,Hangup
This is very important since is it is preventing my Call Center Monitoring
application to work (it worked well while running 1.0.9 open source).
Does the C: value mean a different thing? Or is there any configuration that I
am missing somewhere?
Thank you very much
Dov
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