Service Level is defined as the percentage of calls answered within x
seconds. A typical service level target would be 80% of all calls
answered (meaning delivered to an agent) within 20 seconds of being
queued.
Bill Hunt
Stroudwater Contact Point
207 347 8080 x219
877 870 1234 Toll Free
www.stroudwater.com
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-----Original Message-----
From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Johann
Sent: Wednesday, November 30, 2005 5:18 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [Asterisk-Users] Queues and Servicelevel
I'm curious what the service level is for and how it is set. When you
run "show queues" on the CLI you see something like the following:
a_queue has 0 calls (max 1) in 'roundrobin' strategy (0s holdtime),
C:0, A:0, SL:0.0% within 300s
No Members
No Callers
I don't see any mention in the wiki or documentation about it. Seems
like someone applied and patch and never documented what it did...
Anyone got any info to share? It doesn't appear to be applied to the
queue_log in anyway so it is of only use during realtime...
--johann
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