asterisk users - Nov 2005 - Sipura SPA-3000 & SPA-2002 - Unable to dial *99

Hi folks,

I am having a small problem with a few Sipura units. The settings are  
pretty much factory stock: the unit is set up to not register and the  
IP address for the unit is static and defined in the SIP setup for  
that unit. All other calls are sent and received properly, this is  
the only problem I have. When I dial *99 from the phone connected to  
line 1, I cannot complete a call. Instead of completing the call, I  
still have a dialtone. The only thing I can think of is that the  
units are somehow setup to ignore 9 and still play the dialtone, but  
I haven't seen anything in the interface to specify that.

I have tried specifying various dialplans to make sure that *xx is  
sent to the Asterisk server, but no joy. Another oddity is that  
dialing *98 works just fine, only *99 fails.

If anyone else has run into this and found a solution, I'd love a  
pointer in the right direction.

Tom

--------------------
Tom Rymes
Cascade Link Systems
www.cascadelinksystems.com
(603) 375-1414

"Intelligent technology solutions for small businesses."

> When I dial *99 from the phone connected to line 1,
> I cannot complete a call.
Go to the Regional tab in the advanced admin menu, find the Vertical
Service Activation Codes section. Remove which ones you don't want the
Sipura to handle (i.e. *99).

Luki

> I am having a small problem with a few Sipura units. The settings are  
> pretty much factory stock: the unit is set up to not register and the  
> IP address for the unit is static and defined in the SIP setup for  
> that unit. All other calls are sent and received properly, this is  
> the only problem I have. When I dial *99 from the phone connected to  
> line 1, I cannot complete a call. Instead of completing the call, I  
> still have a dialtone. The only thing I can think of is that the  
> units are somehow setup to ignore 9 and still play the dialtone, but  
> I haven't seen anything in the interface to specify that.
> 
> I have tried specifying various dialplans to make sure that *xx is  
> sent to the Asterisk server, but no joy. Another oddity is that  
> dialing *98 works just fine, only *99 fails.
> 
> If anyone else has run into this and found a solution, I'd love a  
> pointer in the right direction.
Since those codes are also listed as "Vertical Service Activation
Codes" on the Regional tab, did you try to disable them on that page?

Maybe the sipura is still interpreting those as opposed to following
your dialplan.