chuck.bunn@networkdoc.com
2005-Nov-29 15:51 UTC
[Asterisk-Users] All agent calls going to powered down agent extension?
Hi, Not sure if this is by design or my error... Several agents are logged in. One of the phones was turned off without the agent logging off first. After the phone was powered down all calls routed to the powered off agent and no other phones rang. Is there a way to turn this behavior off. (I want the other agents to still ring when an agent is not logged off and powered down). We have have the Queue set to ringall. **************** queues.conf [general] ;Operator Home [extensions-home] music=default strategy=ringall maxlen=0 context=extensions-home member => Agent/300 member => Agent/301 member => Agent/310 member => Agent/311 member => Agent/312 member => Agent/313 member => Agent/314 member => Agent/499 member => Agent/500 member => Agent/510 member => Agent/511 member => Agent/512 ****************** agents.conf [agents] wrapuptime=0 musiconhold => default updatecdr=yes recordagentcalls=no ;Operator - Home group=1 agent => 300,300,name1 agent => 301,301,name2 agent => 310,310,name3 agent => 311,311,name4 agent => 312,312,name5 agent => 313,313,name6 agent => 314,314,name7 agent => 399,399,Test agent => 499,499,name8 .... ************************** Thanks