Hi We have this problem: We have a queue with several agents logged using agentcallbacklogin If an agent receives a call and then transfer it to another agent or to another employee or to another queue, the call remains connected to the original agent. I read the archives and all the solutions I read was to use the # to transfer the calls. We are already using the # and it still doesn't free up the agent. Any idea where to look next ? Is there a debug I could activate to see where is the problem ? Could this be context related ? Patrick