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Chuck Bunn

2005-Nov-22 21:16 UTC

[Asterisk-Users] Strategy=ringall does not ring all agents.

Hi,

In the queue.conf I have set the strategy set to ringall but only the lowest
agent number ever rings??? A show agents at the CLI shows three agents 
logged
in yet only the first agent ever rings. I have my agents in a group, 
group 1.

****************
queue.conf

[general]

;Operator Home
[extensions-home]
music=default
strategy=ringall
maxlen=0
context=extensions-home
member => Agent/@1

******************
agents.conf

[agents]
wrapuptime=0
musiconhold => default
updatecdr=yes

;Operator - Home
group=1
agent => 300,300,name1
agent => 301,301,name2

agent => 310,310,name3
agent => 311,311,name4
agent => 312,312,name5
agent => 313,313,name6
agent => 314,314,name7

agent => 499,499,name8

;Operator - Spa
agent => 500,500,name9

agent => 510,510,name10
agent => 511,511,name11
agent => 512,512,name12

;Operator - Rest
group=2
agent => 600,600,name13

****************************
extensions.conf

[general]
#include macros.incl

[incoming-home]
exten => s,1,Goto(extensions-home,100,1)
exten => t,1,Goto(extensions-home,100,1)
exten => i,1,Goto(extensions-home,100,1)

[extensions-home]
include => parkedcalls

;Operator queue, Operator Console, and Receptionist Phone
exten => 100,1,Answer()
exten => 100,2,Queue(extensions-home|trn|||120)

;Office Personnel
exten => _30[0-1],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten => _31[0-4],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten => _399,1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten => _40[0-1],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten => _499,1,Macro(stdexten,${EXTEN},SIP/${EXTEN})

;Spa Personnel
exten => _500,1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten => _51[0-2],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten => 590,1,Dial(ZAP/3,20)

;Voicemail Main
exten => 800,1,Answer
exten => 800,2,VoicemailMain

;Agent Login
exten => 801,1,AgentCallbackLogin(,,@extensions-home)

;Voice Conferencing
exten => _85X,1,Answer
exten => _85X,2,MeetMe(${EXTEN})

;exten => i,1,Voicemail(s300)
;exten => t,1,Voicemail(s300)

exten => fax,1,Dial(ZAP/4,20)
exten => fax,2,Congestion
exten => fax,102,Congestion

[local]
ignorepat => 9
exten => _9NXXXXXX,1,Dial(${OUTBOUNDTRUNK}/${EXTEN:1})
exten => _9NXXXXXX,2,Congestion(5)
exten => _9NXXXXXX,102,congestion(5)
exten => 911,1,Dial(${OUTBOUNDTRUNK}/911)
exten => 9911,1,Dial(${OUTBOUNDTRUNK}/911
include => extensions-home

[longdistance]
ignorpat => 9
exten => _91NXXNXXXXXX,1,Dial(${OUTBOUNDTRUNK}/${EXTEN:1})
exten => _91NXXNXXXXXX,2,Congestion(5)
exten => _91NXXNXXXXXX,102,congestion(5)
include => local


[globals]
OUTBOUNDTRUNK=Zap/G1

PSTN1=Zap/1
PSTN2=Zap/2

PHONE1=Zap/3
PHONE2=Zap/4

************************
CLI Output

....
Starting simple switch on 'Zap/1-1'
    -- Executing Goto("Zap/1-1", "extensions-home|100|1") in
new stack
    -- Goto (extensions-home,100,1)
    -- Executing Answer("Zap/1-1", "") in new stack
    -- Executing Queue("Zap/1-1",
"extensions-home|trn|||120") in new stack
    -- outgoing agentcall, to agent '300', on 
'Local/300@extensions-home-b560 
<javascript:open_compose_win('to=300%40extensions-home-b560&thismailbox=sent-mail');>,1'
    -- Called Agent/@1
    -- Executing Macro("Local/300@extensions-home-b560 
<javascript:open_compose_win('to=300%40extensions-home-b560&thismailbox=sent-mail');>,2",
"stdexten|300|SIP/300") in new stack
    -- Executing Dial("Local/300@extensions-home-b560 
<javascript:open_compose_win('to=300%40extensions-home-b560&thismailbox=sent-mail');>,2",
"SIP/300|20") in new
stack
    -- Called 300
    -- SIP/300-00ed is ringing
    -- Agent/300 is ringing
    -- SIP/300-00ed answered Local/300@extensions-home-b560 
<javascript:open_compose_win('to=300%40extensions-home-b560&thismailbox=sent-mail');>,2
    -- Agent/300 answered Zap/1-1
...

Thanks

Chuck Bunn

2005-Nov-23 07:07 UTC

head link

[Asterisk-Users] Strategy=ringall does not ring all agents.

Hi,

I have now tried other strategies including random and round robin. I am 
beginning to think there is some sort of bug with Agent groups? I will 
try assigning members to a queue not by their group but individually.

Thanks

Chuck Bunn wrote:
> Hi,
>
> In the queue.conf I have set the strategy set to ringall but only the 
> lowest
> agent number ever rings??? A show agents at the CLI shows three agents 
> logged
> in yet only the first agent ever rings. I have my agents in a group, 
> group 1.
>
> ****************
> queue.conf
>
> [general]
>
> ;Operator Home
> [extensions-home]
> music=default
> strategy=ringall
> maxlen=0
> context=extensions-home
> member => Agent/@1
>
> ******************
> agents.conf
>
> [agents]
> wrapuptime=0
> musiconhold => default
> updatecdr=yes
>
> ;Operator - Home
> group=1
> agent => 300,300,name1
> agent => 301,301,name2
>
> agent => 310,310,name3
> agent => 311,311,name4
> agent => 312,312,name5
> agent => 313,313,name6
> agent => 314,314,name7
>
> agent => 499,499,name8
>
> ;Operator - Spa
> agent => 500,500,name9
>
> agent => 510,510,name10
> agent => 511,511,name11
> agent => 512,512,name12
>
> ;Operator - Rest
> group=2
> agent => 600,600,name13
>
> ****************************
> extensions.conf
>
> [general]
> #include macros.incl
>
> [incoming-home]
> exten => s,1,Goto(extensions-home,100,1)
> exten => t,1,Goto(extensions-home,100,1)
> exten => i,1,Goto(extensions-home,100,1)
>
> [extensions-home]
> include => parkedcalls
>
> ;Operator queue, Operator Console, and Receptionist Phone
> exten => 100,1,Answer()
> exten => 100,2,Queue(extensions-home|trn|||120)
>
> ;Office Personnel
> exten => _30[0-1],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
> exten => _31[0-4],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
> exten => _399,1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
> exten => _40[0-1],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
> exten => _499,1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
>
> ;Spa Personnel
> exten => _500,1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
> exten => _51[0-2],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
> exten => 590,1,Dial(ZAP/3,20)
>
> ;Voicemail Main
> exten => 800,1,Answer
> exten => 800,2,VoicemailMain
>
> ;Agent Login
> exten => 801,1,AgentCallbackLogin(,,@extensions-home)
>
> ;Voice Conferencing
> exten => _85X,1,Answer
> exten => _85X,2,MeetMe(${EXTEN})
>
> ;exten => i,1,Voicemail(s300)
> ;exten => t,1,Voicemail(s300)
>
> exten => fax,1,Dial(ZAP/4,20)
> exten => fax,2,Congestion
> exten => fax,102,Congestion
>
> [local]
> ignorepat => 9
> exten => _9NXXXXXX,1,Dial(${OUTBOUNDTRUNK}/${EXTEN:1})
> exten => _9NXXXXXX,2,Congestion(5)
> exten => _9NXXXXXX,102,congestion(5)
> exten => 911,1,Dial(${OUTBOUNDTRUNK}/911)
> exten => 9911,1,Dial(${OUTBOUNDTRUNK}/911
> include => extensions-home
>
> [longdistance]
> ignorpat => 9
> exten => _91NXXNXXXXXX,1,Dial(${OUTBOUNDTRUNK}/${EXTEN:1})
> exten => _91NXXNXXXXXX,2,Congestion(5)
> exten => _91NXXNXXXXXX,102,congestion(5)
> include => local
>
>
> [globals]
> OUTBOUNDTRUNK=Zap/G1
>
> PSTN1=Zap/1
> PSTN2=Zap/2
>
> PHONE1=Zap/3
> PHONE2=Zap/4
>
> ************************
> CLI Output
>
> ....
> Starting simple switch on 'Zap/1-1'
>    -- Executing Goto("Zap/1-1",
"extensions-home|100|1") in new stack
>    -- Goto (extensions-home,100,1)
>    -- Executing Answer("Zap/1-1", "") in new stack
>    -- Executing Queue("Zap/1-1",
"extensions-home|trn|||120") in new
> stack
>    -- outgoing agentcall, to agent '300', on 
> 'Local/300@extensions-home-b560 
>
<javascript:open_compose_win('to=300%40extensions-home-b560&thismailbox=sent-mail');>,1'
>
>    -- Called Agent/@1
>    -- Executing Macro("Local/300@extensions-home-b560 
>
<javascript:open_compose_win('to=300%40extensions-home-b560&thismailbox=sent-mail');>,2",
>
> "stdexten|300|SIP/300") in new stack
>    -- Executing Dial("Local/300@extensions-home-b560 
>
<javascript:open_compose_win('to=300%40extensions-home-b560&thismailbox=sent-mail');>,2",
> "SIP/300|20") in new
> stack
>    -- Called 300
>    -- SIP/300-00ed is ringing
>    -- Agent/300 is ringing
>    -- SIP/300-00ed answered Local/300@extensions-home-b560 
>
<javascript:open_compose_win('to=300%40extensions-home-b560&thismailbox=sent-mail');>,2
>
>    -- Agent/300 answered Zap/1-1
> ...
>
> Thanks
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asterisk users - Nov 2005 - Strategy=ringall does not ring all agents.

[Asterisk-Users] Strategy=ringall does not ring all agents.

[Asterisk-Users] Strategy=ringall does not ring all agents.