asterisk users - Nov 2005 - Bad Lines - What can the phone company do?

We suffer with some bad CO lines in the Seattle Redmond area.  To
compensate our gains have been tuned 10 rx and 2 tx.   We have also had
to add a 3 second wait to outgoing calls because many times the front of
the number gets missed by the telco.   Is there anything we can request
from the phone company?  They have checked our lines (probably just for
tone) and say there is nothing wrong.  

 

Thanks!

 

-Justin

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Claim that emergancy health equipment does not function, that will put
them in action. Better yet tell them that 911 is not captured!

On 11/22/05, Justin Selleck <jselleck@smoothfusion.com>
wrote:
>
>
>
> We suffer with some bad CO lines in the Seattle Redmond area.  To
compensate
> our gains have been tuned 10 rx and 2 tx.   We have also had to add a 3
> second wait to outgoing calls because many times the front of the number
> gets missed by the telco.   Is there anything we can request from the phone
> company?  They have checked our lines (probably just for tone) and say
there
> is nothing wrong.
>
>
>
> Thanks!
>
>
>
> -Justin
> _______________________________________________
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>
> Asterisk-Users mailing list
> Asterisk-Users@lists.digium.com
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> http://lists.digium.com/mailman/listinfo/asterisk-users
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--
---
Andrew Latham - AKA: LATHAMA (lay-th-ham-eh)
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If any of the above are down we have bigger problems than my email!
---

--- Justin Selleck <jselleck@smoothfusion.com> wrote:
> We suffer with some bad CO lines in the Seattle
> Redmond area.  To
> compensate our gains have been tuned 10 rx and 2 tx.
>   We have also had
> to add a 3 second wait to outgoing calls because
> many times the front of
> the number gets missed by the telco.   Is there
> anything we can request
> from the phone company?  They have checked our lines
> (probably just for
> tone) and say there is nothing wrong.  
> 
>  
> 
> Thanks!
> 
>  
> 
> -Justin
> 
> > _______________________________________________
> --Bandwidth and Colocation sponsored by Easynews.com
> --
> 
> Asterisk-Users mailing list
> Asterisk-Users@lists.digium.com
>
http://lists.digium.com/mailman/listinfo/asterisk-users
> To UNSUBSCRIBE or update options visit:
>   
http://lists.digium.com/mailman/listinfo/asterisk-users

Sounds like you need an OPX gain module to
automatically adjust volume and ring back.



	
		
__________________________________ 
Yahoo! Mail - PC Magazine Editors' Choice 2005 
http://mail.yahoo.com

On 11/22/05, Justin Selleck <jselleck@smoothfusion.com>
wrote:
>
>
>
> We suffer with some bad CO lines in the Seattle Redmond area.  To
compensate
> our gains have been tuned 10 rx and 2 tx.   We have also had to add a 3
> second wait to outgoing calls because many times the front of the number
> gets missed by the telco.   Is there anything we can request from the phone
> company?  They have checked our lines (probably just for tone) and say
there
> is nothing wrong.
>
Did they physically come out and run tests at the demarc?  Verizon is
usually pretty good about doing that if you ask.  Verizon's front line
support is clueless, but their onsite techs are pretty good.  I had
them come out to my place and they gave me all the stats on the line
when they were there.

Chris

Also..  All that is required of the phone company is a minimum line
quality, anything else is at their pleasure.  And if you want to push
them a little call up and enter the option to cancel your service. 
That is the *fastest* way to get to people who can actually do
something for you as I found out.  Those are the people who instantly
scheduled a tech to come out and gave me some discounts also.  They
put their best people in the customer retention department.   Of
course that assumes there is a viable option in your area that you can
hold over their head.  Over in Kirkland Comcast offers full phone
service, and for the couple of hundred a month I pay to Verizon they
were more than willing to work with me to keep my business.

Chris

If everything else fails, check to see if 1) DSL is available and 2) if you
can cancel within 15 days and not get a cencelation fee.  Then order DSL for
that line.  The telco will HAVE to fix any really significant issues on the
line before getting DSL to work on the line.

Obviously, try to get the problem fixed before trying this.  8-)


Justin Selleck (jselleck@smoothfusion.com) wrote:
>
> We suffer with some bad CO lines in the Seattle Redmond area.  To
> compensate our gains have been tuned 10 rx and 2 tx.   We have also had
> to add a 3 second wait to outgoing calls because many times the front of
> the number gets missed by the telco.   Is there anything we can request
> from the phone company?  They have checked our lines (probably just for
> tone) and say there is nothing wrong.
>
>
>
> Thanks!
>
>
>
> -Justin
>
>