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Chuck Bunn

2005-Nov-18 12:51 UTC

[Asterisk-Users] Getting invalid extension during agent login.

Hi,

I try to log in as an agent using the 'AgentCallBackLogin' in extensions
and I am prompted for my agent Id and password, the system takes those 
and then asks for the extension I am at and I enter a valid extension 
and it tells me its an invalid extension. Here is my files:

************
agents.conf

[agents]
ackcall=yes
wrapuptime=0
musiconhold => default
updatecdr=yes

;Operator - Home
group=1
agent => 300,300,name1
agent => 301,301,name2

agent => 310,310,name3
agent => 311,311,name4
agent => 312,312,name5
agent => 313,313,name6
agent => 314,314,name7

;Operator - Spa
agent => 500,500,name8

agent => 510,510,name9
agent => 511,511,name10
agent => 512,512,name11

;Operator - Rest
group=2
agent => 600,600,name12


**********
queue.conf

[general]

;Operator Home
[Q100]
music=default
strategy=ringall
maxlen=0
context=extensions-home
member => Agent/@1

;Operator Restuarant
[Q110]
music=default
strategy=ringall
maxlen=0
context=extensions-rest
member => Agent/@2


****************
extension.conf

[general]
#include macros.incl

[incoming-home]
exten => s,1,Goto(extensions-home,100,1)
exten => t,1,Goto(extensions-home,100,1)
exten => i,1,Goto(extensions-home,100,1)

[extensions-home]
include => parkedcalls

;Operator queue, Operator Console, and Receptionist Phone
exten => 100,1,Answer()
exten => 100,2,Queue(Q100|trn|||120)

;Office Personnel
exten => _30[0-1],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten => _31[0-4],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten => _399,1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten => _40[0-1],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten => _499,1,Macro(stdexten,${EXTEN},SIP/${EXTEN})

;Spa Personnel
exten => _500,1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten => _51[0-2],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten => 590,1,Dial(ZAP/3,20)

;Voicemail Main
exten => 800,1,Answer
exten => 800,2,VoicemailMain

;Agent Login
exten => 801,1,AgentCallbackLogin

;Voice Conferencing
exten => _85X,1,Answer
exten => _85X,2,MeetMe(${EXTEN})

exten => i,1,Voicemail(s300)
exten => t,1,Voicemail(s300)

exten => fax,1,Dial(ZAP/4,20)
exten => fax,2,Congestion
exten => fax,102,Congestion

[internal-longdistance]
include => local
include => longdistance
include => extensions-home

[internal-local]
include => local
include => extensions-home


[local]
ignorepat => 9
exten => _9NXXXXXX,1,Dial(${OUTBOUNDTRUNK}/${EXTEN:1})
exten => _9NXXXXXX,2,Congestion(5)
exten => _9NXXXXXX,102,congestion(5)
exten => 911,1,Dial(${OUTBOUNDTRUNK}/911)
exten => 9911,1,Dial(${OUTBOUNDTRUNK}/911

[longdistance]
ignorpat => 9
exten => _91NXXNXXXXXX,1,Dial(${OUTBOUNDTRUNK}/${EXTEN:1})
exten => _91NXXNXXXXXX,2,Congestion(5)
exten => _91NXXNXXXXXX,102,congestion(5)

[globals]
OUTBOUNDTRUNK=Zap/G1

*************************

Thanks

Julian Lyndon-Smith

2005-Nov-18 13:38 UTC

head link

[Asterisk-Users] Getting invalid extension during agent login.

This has bitten me before - I think you need to specify the context in 
which the queue will put the call, and that context *has* to have the 
extension pattern of the extension you are trying to login with.

I'm 99.9% sure this is your problem. Check very carefully your dialplan. 
I always specify the context. Our agents have a 4 digit agent number 
(6XXX), and login by dialling *AgentNum

exten => _*6XXX,1,AgentCallBackLogin(${EXTEN:1},,${CALLERIDNUM}@AgentQ)
exten => _*6XXX,2,Hangup()

[AgentQ]
exten => _6XXX,1,Dial(SIP/${EXTEN},12)
exten => _6XXX,2,Hangup()
exten => _6XXX,102,Hangup()

If _6XXX is not in the AgentQ context, I get the Invalid extension error.

HTH

Julian


Chuck Bunn wrote:> Hi,
> 
> I try to log in as an agent using the 'AgentCallBackLogin' in
extensions
> and I am prompted for my agent Id and password, the system takes those 
> and then asks for the extension I am at and I enter a valid extension 
> and it tells me its an invalid extension. Here is my files:
> 
> ************
> agents.conf
> 
> [agents]
> ackcall=yes
> wrapuptime=0
> musiconhold => default
> updatecdr=yes
> 
> ;Operator - Home
> group=1
> agent => 300,300,name1
> agent => 301,301,name2
> 
> agent => 310,310,name3
> agent => 311,311,name4
> agent => 312,312,name5
> agent => 313,313,name6
> agent => 314,314,name7
> 
> ;Operator - Spa
> agent => 500,500,name8
> 
> agent => 510,510,name9
> agent => 511,511,name10
> agent => 512,512,name11
> 
> ;Operator - Rest
> group=2
> agent => 600,600,name12
> 
> 
> **********
> queue.conf
> 
> [general]
> 
> ;Operator Home
> [Q100]
> music=default
> strategy=ringall
> maxlen=0
> context=extensions-home
> member => Agent/@1
> 
> ;Operator Restuarant
> [Q110]
> music=default
> strategy=ringall
> maxlen=0
> context=extensions-rest
> member => Agent/@2
> 
> 
> ****************
> extension.conf
> 
> [general]
> #include macros.incl
> 
> [incoming-home]
> exten => s,1,Goto(extensions-home,100,1)
> exten => t,1,Goto(extensions-home,100,1)
> exten => i,1,Goto(extensions-home,100,1)
> 
> [extensions-home]
> include => parkedcalls
> 
> ;Operator queue, Operator Console, and Receptionist Phone
> exten => 100,1,Answer()
> exten => 100,2,Queue(Q100|trn|||120)
> 
> ;Office Personnel
> exten => _30[0-1],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
> exten => _31[0-4],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
> exten => _399,1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
> exten => _40[0-1],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
> exten => _499,1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
> 
> ;Spa Personnel
> exten => _500,1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
> exten => _51[0-2],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
> exten => 590,1,Dial(ZAP/3,20)
> 
> ;Voicemail Main
> exten => 800,1,Answer
> exten => 800,2,VoicemailMain
> 
> ;Agent Login
> exten => 801,1,AgentCallbackLogin
> 
> ;Voice Conferencing
> exten => _85X,1,Answer
> exten => _85X,2,MeetMe(${EXTEN})
> 
> exten => i,1,Voicemail(s300)
> exten => t,1,Voicemail(s300)
> 
> exten => fax,1,Dial(ZAP/4,20)
> exten => fax,2,Congestion
> exten => fax,102,Congestion
> 
> [internal-longdistance]
> include => local
> include => longdistance
> include => extensions-home
> 
> [internal-local]
> include => local
> include => extensions-home
> 
> 
> [local]
> ignorepat => 9
> exten => _9NXXXXXX,1,Dial(${OUTBOUNDTRUNK}/${EXTEN:1})
> exten => _9NXXXXXX,2,Congestion(5)
> exten => _9NXXXXXX,102,congestion(5)
> exten => 911,1,Dial(${OUTBOUNDTRUNK}/911)
> exten => 9911,1,Dial(${OUTBOUNDTRUNK}/911
> 
> [longdistance]
> ignorpat => 9
> exten => _91NXXNXXXXXX,1,Dial(${OUTBOUNDTRUNK}/${EXTEN:1})
> exten => _91NXXNXXXXXX,2,Congestion(5)
> exten => _91NXXNXXXXXX,102,congestion(5)
> 
> [globals]
> OUTBOUNDTRUNK=Zap/G1
> 
> *************************
> 
> Thanks
> 
> 
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asterisk users - Nov 2005 - Getting invalid extension during agent login.

[Asterisk-Users] Getting invalid extension during agent login.

[Asterisk-Users] Getting invalid extension during agent login.