asterisk users - Nov 2005 - Bristuff / Junghanns / Customer Service

Hi

I bought a quadbri card from junghanns around two years ago. Although 
there was no documentation (this is a commercial product!!!), Klaus 
Peter Junghanns was very kind helping me till it worked more or less.

Nethertheless I have found SEVERAL errors that lead to complete hangups 
and core dumps. I was running gdb for KPJ, writing extensive bug reports 
and some of those bugs were fixed. Last January I told KPJ that I can 
still not use my Simens Gigagaset cordless phones and sent him some bug 
reports. He promised me to fix this bug several times but nothing 
happened. The problem is that the phone is displaying the word
"St?rung"
(english probably out of order) within days of using it requiring 
modules to be unloaded/loaded and asterisk restarted. I told him well 
within the warranty time that if this is not resolved, I have to return 
my card for refund. He always told me that I should wait, it will get 
fixed shortly. His last email to me was on 24.06.2005:

ja der Bug ist bekannt. Er wird in der Version 0.3.0 behoben sein, die
Sie in den n?chsten vier Wochen erwarten k?nnen. Diese Version hat die
Layer 1,2 und 3 Zertifizierung (TRB3, TRB3A1) beim Tuev Rheinland
erhalten.

(English: Yes this bug is known. it will be fixed in version 0.3.0 that 
will be available within four weeks. This version will have the layer 
1,2 and 3 certifications (TRB3, TRB3A1) from TUEV Rheinland)

On 01.10.2005 I sent junghanns.net an email saying that I will return 
the card and that I expect a refund. Unfortunately I could not get hold 
of KPJ. Jens Uwe Junghanns insisted on handling the case and not letting 
me speak to KPJ. He wrote in german:

noch einmal, f?r den Fall dass Sie es nicht verstanden haben, wir werden 
die Karte KEINESFALLS zur?cknehmen. Au?erdem liegt es ohne weiteres in 
meinem Ermessen solchen Entscheidungen selbst zu treffen.

(english: again if you did not understand: we will not take back the 
card under no circumstances. it is in my sole responsibility to decide 
in such matters.)

I told him that it was agreed with KPJ and that should talk to him and 
check emails or have this bug fixed immediately but he wrote again:

da brauche ich nichts zu sprechen. Die Entscheidung liegt bei mir und 
lautet keine R?cknahme.

(English: I do not have to speak to him. the decision is mine, no refund)


Therefore my recommendation is not to buy anything from junghanns.net
Reasons:
- releasing crashing and unfinished products
- not including proper documentation
- taking a long period of time fixing bugs, even known ones
- most impudent customer support
- not honoring the law (warranty terms etc)
- not honoring their own word


Frederic

Hi Frederic,

Not to start some flame war here, but I've always known the Junghanns 
people to be quite cooperative, although it is a shame that they don't 
have two Klaus'es around there, since one is just simply too busy :)

Florian

Frederic Steinfels wrote:
> Nethertheless I have found SEVERAL errors that lead to complete hangups 
> and core dumps. I was running gdb for KPJ, writing extensive bug reports 
> and some of those bugs were fixed. Last January I told KPJ that I can 
> still not use my Simens Gigagaset cordless phones and sent him some bug 
Hi, I've been using some quadBRI's, never had to much problems with 
them. (I have some echo issues, but I hope these'll be resolved on the 
next driver update, when we can use new echo can's..)

So, I can't confirm the bug(s) you're experiencing, but I must say that 
I didn't have any hangups or dumps ever.. The driver seems to be stable, 
but maybe we are using it in a very different situation..

Maybe it's a possibility to try the chan_misdn driver (www.beronet.com 
has the instructions), it could help you.. they produce approx the same 
cards but address it through mISDN instead of zaptel..


Cheers!

> I bought a quadbri card from junghanns around two years ago. 
I've never dealt with the company in question, but isn't it a bit much
to
expect any company to take a product back after two years of use?

Regards,

Chris
-- 
C.M. Bagnall, Director, Minotaur I.T. Limited
This email is made from 100% recycled electrons

On Thu, 17 Nov 2005, Frederic Steinfels wrote:
> Last January I told KPJ that I can still not use my Simens Gigagaset 
> cordless phones and sent him some bug reports. He promised me to fix 
> this bug several times but nothing happened. The problem is that the 
> phone is displaying the word "St?rung" (english probably out of
order)
> within days of using it requiring modules to be unloaded/loaded and 
> asterisk restarted.
Are you sure the problem isn't on the Siemens' side? I have a Siemens 
Gigaset SX303isdn connected to my asterisk (bristuff-0.2.0-RC8p) and the 
Gigaset keeps running out of TEIs after some while (since TEI:s lost by 
the terminal equipment will not be reused until asterisk is restarted). 
Scheduled asterisk restarts every week seems to solve the problem. With 
other ISDN phones this problem does not occur.

-- 
Regards,
Tobias J?nsson, Lund SE