I have an ongoing problem and do not know where to begin troubleshooting it. We run a helpdesk, and call recording is extremely important. But we have found that calls are recorded at random. We receive the call via our toll-free number over an IAX connection. The call is then either handled by a local extension or sent outside through another phone line. As I said, it records at random--whether the call is answered both internally or connected to another PSTN.The following two calls (taken from the queue log) were several minutes in length, however, it shows it being completed immediately. 1132104643|1132104620.0|310|NONE|ENTERQUEUE||"Roselle IL" <REMOVED> 1132104667|1132104620.0|310|Local/9REMOVED@from-internal-233a,1|CONNECT|24 1132104667|1132104620.0|310|Local/9REMOVED@from-internal-233a ,1|COMPLETECALLER|24|0 1132105549|1132105526.6|310|NONE|ENTERQUEUE||"Haufman L." <REMOVED> 1132105581|1132105526.6|310|Local/9REMOVED@from-internal-f7db,1|CONNECT|32 1132105581|1132105526.6|310|Local/9REMOVED@from-internal-f7db ,1|COMPLETECALLER|32|0 Where can I fix this? Any help is greatly appreciated. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20051115/7423312a/attachment.htm
Are you doing agent recording, or recording through the dialplan ? Julian Kelvin Williams wrote:> I have an ongoing problem and do not know where to begin troubleshooting it. > We run a helpdesk, and call recording is extremely important. But we have > found that calls are recorded at random. We receive the call via our > toll-free number over an IAX connection. The call is then either handled by > a local extension or sent outside through another phone line. As I said, it > records at random--whether the call is answered both internally or connected > to another PSTN.The following two calls (taken from the queue log) were > several minutes in length, however, it shows it being completed immediately. > > 1132104643|1132104620.0|310|NONE|ENTERQUEUE||"Roselle IL" <REMOVED> > 1132104667|1132104620.0|310|Local/9REMOVED@from-internal-233a,1|CONNECT|24 > 1132104667|1132104620.0|310|Local/9REMOVED@from-internal-233a > ,1|COMPLETECALLER|24|0 > 1132105549|1132105526.6|310|NONE|ENTERQUEUE||"Haufman L." <REMOVED> > 1132105581|1132105526.6|310|Local/9REMOVED@from-internal-f7db,1|CONNECT|32 > 1132105581|1132105526.6|310|Local/9REMOVED@from-internal-f7db > ,1|COMPLETECALLER|32|0 > > Where can I fix this? > > Any help is greatly appreciated. > > > > ------------------------------------------------------------------------ > > _______________________________________________ > --Bandwidth and Colocation sponsored by Easynews.com -- > > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users
I am monitoring via my queues.conf. [310] wrapuptime=30 timeout=15 strategy=ringall retry=5 queue-youarenextqueue-therearequeue-thankyou=custom/aa_6 queue-callswaitingmusic=Support monitor-join=yes monitor-format=gsm maxlen=0 leavewhenempty=no joinempty=no context=aa_6 announce-holdtime=no announce-frequency=60 On 11/16/05, Julian Lyndon-Smith <asterisk@dotr.com> wrote:> > Are you doing agent recording, or recording through the dialplan ? > > Julian > Kelvin Williams wrote: > > I have an ongoing problem and do not know where to begin troubleshooting > it. > > We run a helpdesk, and call recording is extremely important. But we > have > > found that calls are recorded at random. We receive the call via our > > toll-free number over an IAX connection. The call is then either handled > by > > a local extension or sent outside through another phone line. As I said, > it > > records at random--whether the call is answered both internally or > connected > > to another PSTN.The following two calls (taken from the queue log) were > > several minutes in length, however, it shows it being completed > immediately. > > > > 1132104643|1132104620.0|310|NONE|ENTERQUEUE||"Roselle IL" <REMOVED> > > 1132104667|1132104620.0|310|Local/9REMOVED@from-internal-233a > ,1|CONNECT|24 > > 1132104667|1132104620.0|310|Local/9REMOVED@from-internal-233a > > ,1|COMPLETECALLER|24|0 > > 1132105549|1132105526.6|310|NONE|ENTERQUEUE||"Haufman L." <REMOVED> > > 1132105581|1132105526.6|310|Local/9REMOVED@from-internal-f7db > ,1|CONNECT|32 > > 1132105581|1132105526.6|310|Local/9REMOVED@from-internal-f7db > > ,1|COMPLETECALLER|32|0 > > > > Where can I fix this? > > > > Any help is greatly appreciated. > > > > > > > > ------------------------------------------------------------------------ > > > > _______________________________________________ > > --Bandwidth and Colocation sponsored by Easynews.com<http://Easynews.com>-- > > > > Asterisk-Users mailing list > > Asterisk-Users@lists.digium.com > > http://lists.digium.com/mailman/listinfo/asterisk-users > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > _______________________________________________ > --Bandwidth and Colocation sponsored by Easynews.com <http://Easynews.com>-- > > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >-------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20051116/8728f01b/attachment.htm