when an agent logon a queue with AgentCallbackLogin and when persistentagents=yes * stores agents that has logged with callback is stored in the astdb database. If an agent is logged in to multiple queues I can still only see one queue in the database. 'database show' gives the following info: //Agents/603 : 603@group_290;603 //Agents/605 : 605@group_290;603 //Agents/606 : 606@group_290;603 //Agents/608 : 608@group_270;603 It obviously works but what is the format of this. What I want to do is adding agents so they are always logged in without the need of AgentCallbackLogin. Since this is stored in the database I assume this is possible... urban