I tend to agree with you, my experience with Teliax has been decent, and getting better. If only I could get to them at under 20ms though, right now my latency is about 75ms whereas voipjet comes through at 19ms. Greg -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Cullin J. Wible Sent: Saturday, November 05, 2005 8:51 AM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] sill looking for a provider We have been using Teliax (www.teliax.com) for a while now and have 3 accounts with them (one for each of our asterisk servers). They've had their ups and downs but have been working to improve their support and now we are now able to speak with someone during their business hours (8-5PM MST). There was recently an issue with a high-latency link between our backbone and their backbone providers. We called them about it to find out that they had already escalated the issue with the backbone carrier and the issue was resolved. The long and short of it is that when we have had issues (which are few and far between) they have been quickly resolved. There is no question in my mind that a growing industry and growing companies are going to face customer service issues. It's bad for us now, but I think it's a good sign for the open source VoIP community. I think patience is key. Originally we looked at a number of carriers, based on the following requirements: 1) Be located in the US. 2) Have a customer support phone number and answer the phone. 3) Accept major credit cards and automatically bill my account (no need to "recharge" via pay-pal). 4) Allow for business/corporate usage. 5) Support IAX and g726/g729 codec's 6) Support Set Caller ID 7) Support multiple-inbound DID's We didn't care about call forwarding, voicemail, 3-way calling or any of the other features that must residential carriers tout as features. I wish I had done my research a but more formally, but the answer after about a week of research and test accounts was to use Teliax. Hope that helps. Cullin J. Wible President & CEO Algorim Technologies, LLC 212-535-3238 x102 cwible@algorim.com -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Piotr A. Sygula Sent: Friday, November 04, 2005 6:44 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] sill looking for a provider That concept is not bad; except when the CEO from the same company as the tech that calls all the time happens to call you from what appears to be the same caller id, and the CEO ends up hearing rap or hard rock... -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Paul Sent: Friday, November 04, 2005 5:32 PM To: jason@a2artifacts.com; Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] sill looking for a provider Jason Brashear wrote:> Is there a provider that has good support and answers the phone? (> > I need to get lines for my Asterisk server and want to move from > broadvoice.com. > > So far I haven't been able to get anyone on the phone. > > Too funny... >I was able to get them on the phone today but it means waiting on hold a very very long time. Maybe I should look for a provider that uses good quality comedy instead of music on hold? Even better we could add a feature to asterisk where you set your preference. Press 1 for rock, 2 for rap, etc. and the system uses your caller ID to remember that for subsequent calls. The latest acronym is the industry is HOIP. That stands for hold over IP. Rumors are that it will be patented in the US soon. You've been a great audience. Thank you very much. _______________________________________________ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
gw@adcomcorp.com wrote:> I tend to agree with you, my experience with Teliax has been decent, > and getting better. If only I could get to them at under 20ms though, > right now my latency is about 75ms whereas voipjet comes through at > 19ms.Where are you located? -- Cheers, Matt Riddell _______________________________________________ http://www.sineapps.com/news.php (Daily Asterisk News - html) http://freevoip.gedameurope.com (Free Asterisk Voip Community) http://www.sineapps.com/rssfeed.php (Daily Asterisk News - rss)
The strange thing about Teliax latency is they appear to be located in Denver and it's about 55ms round trip to the Denver router on Level3 network. But then between the L3 router in Denver and the Teliax host appears to be another 30ms round trip. Which from a distance point of view makes no sense (that would be like 1500miles worth extra one way latency) . Of course it's hard for me to see the return route with traceroute. I assume the return path from their host takes on some bizarre route that adds a lot of latency. Or they are doing something strange on the final leg like a wireless link in Denver that would pump up the latency. Either way when there are multiple providers under 30ms rtt available from NYC it's a real disadvantage for Teliax to be up around 82ms. How about a nice colo datacenter guys? - Dustin - traceroute to 208.139.204.232 (208.139.204.232), 30 hops max, 38 byte packets 1 er1.nyc1.speakeasy.net (216.254.114.1) 14.236 ms 9.963 ms 9.177 ms 2 220.ge-0-1-0.cr2.nyc1.speakeasy.net (69.17.83.201) 10.721 ms 13.576 ms 7.399 ms 3 166.90.136.33 (166.90.136.33) 9.802 ms 9.790 ms 9.880 ms 4 ae-1-56.bbr2.NewYork1.Level3.net (4.68.97.161) 7.798 ms 7.202 ms 9.831 ms 5 ae-0-0.bbr1.Denver1.Level3.net (64.159.1.113) 53.055 ms 52.992 ms as-0-0.bbr2.Denver1.Level3.net (64.159.4.226) 52.191 ms 6 so-9-0.hsa2.Denver1.Level3.net (4.68.113.50) 54.296 ms so-6-0.hsa2.Denver1.Level3.net (4.68.112.162) 52.732 ms 53.188 ms 7 unknown.Level3.net (64.156.40.66) 54.259 ms 53.430 ms 52.020 ms 8 border3.ge2-0-bbnet.den.pnap.net (216.52.40.7) 54.825 ms 52.624 ms 52.293 ms 9 rockynet-1.border3.den.pnap.net (63.251.181.222) 83.526 ms 82.519 ms 83.289 ms 10 voip-co3.teliax.com (208.139.204.232) 84.333 ms 82.759 ms 82.580 ms gw@adcomcorp.com wrote:> I tend to agree with you, my experience with Teliax has been decent, >and getting better. If only I could get to them at under 20ms though, >right now my latency is about 75ms whereas voipjet comes through at >19ms. > >Greg >-----Original Message----- >From: asterisk-users-bounces@lists.digium.com >[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Cullin J. >Wible >Sent: Saturday, November 05, 2005 8:51 AM >To: 'Asterisk Users Mailing List - Non-Commercial Discussion' >Subject: RE: [Asterisk-Users] sill looking for a provider > >We have been using Teliax (www.teliax.com) for a while now and have 3 >accounts with them (one for each of our asterisk servers). They've had >their ups and downs but have been working to improve their support and >now we are now able to speak with someone during their business hours >(8-5PM MST). > >There was recently an issue with a high-latency link between our >backbone and their backbone providers. We called them about it to find >out that they had already escalated the issue with the backbone carrier >and the issue was resolved. The long and short of it is that when we >have had issues (which are few and far between) they have been quickly >resolved. > >There is no question in my mind that a growing industry and growing >companies are going to face customer service issues. It's bad for us >now, but I think it's a good sign for the open source VoIP community. I >think patience is key. > >Originally we looked at a number of carriers, based on the following >requirements: > >1) Be located in the US. >2) Have a customer support phone number and answer the phone. >3) Accept major credit cards and automatically bill my account (no need >to "recharge" via pay-pal). >4) Allow for business/corporate usage. >5) Support IAX and g726/g729 codec's >6) Support Set Caller ID >7) Support multiple-inbound DID's > >We didn't care about call forwarding, voicemail, 3-way calling or any of >the other features that must residential carriers tout as features. I >wish I had done my research a but more formally, but the answer after >about a week of research and test accounts was to use Teliax. > >Hope that helps. > >Cullin J. Wible >President & CEO >Algorim Technologies, LLC >212-535-3238 x102 >cwible@algorim.com > >-----Original Message----- >From: asterisk-users-bounces@lists.digium.com >[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Piotr A. >Sygula >Sent: Friday, November 04, 2005 6:44 PM >To: 'Asterisk Users Mailing List - Non-Commercial Discussion' >Subject: RE: [Asterisk-Users] sill looking for a provider > >That concept is not bad; except when the CEO from the same company as >the tech that calls all the time happens to call you from what appears >to be the same caller id, and the CEO ends up hearing rap or hard >rock... > > >-----Original Message----- >From: asterisk-users-bounces@lists.digium.com >[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Paul >Sent: Friday, November 04, 2005 5:32 PM >To: jason@a2artifacts.com; Asterisk Users Mailing List - Non-Commercial >Discussion >Subject: Re: [Asterisk-Users] sill looking for a provider > >Jason Brashear wrote: > > > >>Is there a provider that has good support and answers the phone? (>> >>I need to get lines for my Asterisk server and want to move from >>broadvoice.com. >> >>So far I haven't been able to get anyone on the phone. >> >>Too funny... >> >> >> >I was able to get them on the phone today but it means waiting on hold a >very very long time. > >Maybe I should look for a provider that uses good quality comedy instead >of music on hold? > >Even better we could add a feature to asterisk where you set your >preference. Press 1 for rock, 2 for rap, etc. and the system uses your >caller ID to remember that for subsequent calls. > >The latest acronym is the industry is HOIP. That stands for hold over >IP. Rumors are that it will be patented in the US soon. > >You've been a great audience. Thank you very much. > > >
OOPPS! Looks like someone just broke voipjet's tos........ gw at adcomcorp.com gw at adcomcorp.com wrote on Sat Nov 5 11:36:46 CST 2005 -------------------------------------------------------------------------------- I tend to agree with you, my experience with Teliax has been decent, and getting better. If only I could get to them at under 20ms though, right now my latency is about 75ms whereas voipjet comes through at 19ms. Greg ---------------------------------------------------------------------------------- https://www.voipjet.com/tos.php NON-DISCLOSURE: ALL CUSTOMERS USING VOIPJET'S SERVICE ARE SPECIFICALLY PROHIBITED FROM DISCLOSING TO OTHERS THAT THEY USE VOIPJET'S SERVICE, THIS INCLUDES BUT IS NOT LIMITED TO, END USERS. CUSTOMERS MAY NOT DISCLOSE USE OF OR PAYMENTS TO VOIPJET ON PERSONAL, CORPORATE, LEGAL, ACCOUNTING AND OTHER DOCUMENTS AND COMMUNICATIONS UNLESS SPECIFICALLY REQUIRED TO DO SO BY LAW Has anyone else read these TOS'es??? Some are pretty funny. ---------------------------- Thomas Herlihy Scaletta Moloney Armoring Chicago, IL USA 708.924.0099 Skype VoIP @ HerlsOne Free World Dialup 647717 therlihy@scaletta.com www.scaletta.com
Does it say I use them? I only said that voipjet comes through at 19ms, so I disagree about the TOS. (didn't know about it anyway :>) Greg -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of info@herls.net Sent: Monday, November 07, 2005 5:42 PM To: asterisk-users@lists.digium.com Subject: [Asterisk-Users] sill looking for a provider OOPPS! Looks like someone just broke voipjet's tos........ gw at adcomcorp.com gw at adcomcorp.com wrote on Sat Nov 5 11:36:46 CST 2005 ------------------------------------------------------------------------ -------- I tend to agree with you, my experience with Teliax has been decent, and getting better. If only I could get to them at under 20ms though, right now my latency is about 75ms whereas voipjet comes through at 19ms. Greg ------------------------------------------------------------------------ ---------- https://www.voipjet.com/tos.php NON-DISCLOSURE: ALL CUSTOMERS USING VOIPJET'S SERVICE ARE SPECIFICALLY PROHIBITED FROM DISCLOSING TO OTHERS THAT THEY USE VOIPJET'S SERVICE, THIS INCLUDES BUT IS NOT LIMITED TO, END USERS. CUSTOMERS MAY NOT DISCLOSE USE OF OR PAYMENTS TO VOIPJET ON PERSONAL, CORPORATE, LEGAL, ACCOUNTING AND OTHER DOCUMENTS AND COMMUNICATIONS UNLESS SPECIFICALLY REQUIRED TO DO SO BY LAW Has anyone else read these TOS'es??? Some are pretty funny. ---------------------------- Thomas Herlihy Scaletta Moloney Armoring Chicago, IL USA 708.924.0099 Skype VoIP @ HerlsOne Free World Dialup 647717 therlihy@scaletta.com www.scaletta.com _______________________________________________ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
At almost 4 cents a minute they are most certainly the most expensive player around. -Kerry -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Matt Sent: Tuesday, November 08, 2005 8:40 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] sill looking for a provider They support IAX.. yes. On 11/4/05, tmassey@obscorp.com <tmassey@obscorp.com> wrote:> > asterisk-users-bounces@lists.digium.com wrote on 11/04/2005 > 04:34:18 PM: > > > Try calleveryone.com Yes.. I have blown their trumpet before. They > > are a very good company with great support. > > Do they support IAX or just SIP? I've been reluctant to use a SIP > provider for a number of reasons, including difficulties in using it > through a NAT firewall or the fact that I have to open 10,000 ports on myAsterisk server!> Am I overly paranoid? > > Tim Massey > > _______________________________________________ > --Bandwidth and Colocation sponsored by Easynews.com -- > > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > >_______________________________________________ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.362 / Virus Database: 267.12.8/162 - Release Date: 11/5/2005 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.362 / Virus Database: 267.12.8/162 - Release Date: 11/5/2005 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.362 / Virus Database: 267.12.8/163 - Release Date: 11/8/2005