asterisk users - Oct 2005 - Call queuing question

Hi,

Could I have clarification on the logic in app_queue which treats no
answer as needing a retry? What I want to do is have all calls firstly
always go to phone A, then if there is no answer make it call B or C in
a round robin fashion. The obvious thing to do is put a penalty on B & C
but then if phone A doesn't pick up it just keeps retrying which isn't
what I want as the person with phone A on their desk may be absent for a
couple of minutes. Could I ask why no answer is treated as needing a
retry rather than moving up to the next penalty group?

Thanks,

Peter Spikings.

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Hello,
if you use a mechanism like agents, * will know that there is nobody at  
the first level of penalty and route the call to the other level. A  
different approach could be to have a queue ring A for say 20 second,  
timeout, route the call to a second queue where B and C are. This should  
fix yoiur problem.
Bye
l.



On Wed, 19 Oct 2005 11:49:16 +0200, Peter Spikings  
<peter.spikings@power.net.uk> wrote:
> Hi,
>
> Could I have clarification on the logic in app_queue which treats no
> answer as needing a retry? What I want to do is have all calls firstly
> always go to phone A, then if there is no answer make it call B or C in
> a round robin fashion. The obvious thing to do is put a penalty on B &
C
> but then if phone A doesn't pick up it just keeps retrying which
isn't
> what I want as the person with phone A on their desk may be absent for a
> couple of minutes. Could I ask why no answer is treated as needing a
> retry rather than moving up to the next penalty group?
>
> Thanks,
>
> Peter Spikings.
>
> This message has been comprehensively scanned for viruses,
> please visit http://virus.e2e-filter.com/ for details.
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