KRTorio
2005-Oct-16 18:49 UTC
[Asterisk-Users] Playback audio before answered by a queue member
Our company would like to get more accurate talk and waiting times from calls that goes through our queues. Our current setup : exten => XXXXXXXXXX,1,Background(audiofile) exten => XXXXXXXXXX,2,Queue(Qname|tdn|||) The XXXXXXXXX numbers are hosted externally (binfone, through IAX) The problem is Background automatically answers the call, which makes the talktime inaccurate. I tried replacing Background with Playback(audiofile,noanswer), so that call only gets answered by the an agent logged into the queue. However, the caller only hears ringing instead of audiofile. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20051016/cbc4b55d/attachment.htm