Kris Boutilier
2005-Oct-11 11:50 UTC
[Asterisk-Users] call to a particular 800 number nevershowsanswered on Zap channel
Watch the output of 'pri debug span 1' on the Asterisk server while placing the call - bug #4468 (http://bugs.digium.com/view.php?id=4468) might be relevant.> -----Original Message----- > From: asterisk-users-bounces@lists.digium.com > [mailto:asterisk-users-bounces@lists.digium.com]On Behalf Of Andy Goss > Sent: Monday, October 10, 2005 5:58 AM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: RE: [Asterisk-Users] call to a particular 800 number > nevershowsanswered on Zap channel > > > I am still looking to solve this problem, does anyone have any ideas? > > Thanks, > Andy > > -----Original Message----- > From: Andy Goss > Sent: Friday, October 07, 2005 5:37 PM > To: 'Asterisk Users Mailing List - Non-Commercial Discussion' > Subject: RE: [Asterisk-Users] call to a particular 800 number > never showsanswered on Zap channel > > Thanks for the reply. Forgive me for being na?ve, however > have jumped in to this asterisk project at work due to some > circumstances beyond my control and I don't know a lot about > carriers and how this all works. I am figuring it out, but > it's a lot of trial by fire. > > As far as I know, we only use 1 carrier for our system. We > have a PRI from NuVox and we use 7 channels for our asterisk > server. So, I have a few questions: > > Is asterisk or the carrier causing the disconnect? > > Is IBM (the 800 number I am dialing) not passing the answer > supervision or is that a function of the carrier? > > Is there a way to make asterisk not drop the call or to force > the answer on this number? Seems like a hard-PBX would have > to be able to handle this type of situation. > > Thanks, > Andy > > -----Original Message----- > From: asterisk-users-bounces@lists.digium.com > [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of > Garth Summey > Sent: Friday, October 07, 2005 5:18 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [Asterisk-Users] call to a particular 800 number > never showsanswered on Zap channel > > This one drove me crazy for a while too. I found out that some > companies don't exactly play fair and don't pass answer > supervision on a > call until you are actually speaking with a live person. The > person I > spoke to about this wasn't sure if that was even legal, but > he said it > happens quite a bit. I was lucky in that I use multiple carriers > (voipjet and broadvoice), voipjet disconnected the call after 60 > seconds, but broadvoice did not, so when I find one of those > 800 numbers > I route it through broadvoice. > > Hope that helps, > > G > > Andy Goss wrote: > > Whenever we call IBM, the call counter on the phone never > starts and in > > the CLI the zap channel never gets the answered signal from the PRI. > > See below. > > > > -- Executing Dial("SIP/5933-645d", "Zap/g1/18004267378") in new > > stack > > -- Requested transfer capability: 0x00 - SPEECH > > -- Called g1/18004267378 > > > > At this point, I am in IBM's menu system. However the call never > > indicates that it is answered either on the phone or in the > CLI. After > > 60 seconds, the call disconnects. > > > > -- Hungup 'Zap/1-1' > > == Spawn extension (main, 18004267378, 1) exited non-zero on > > 'SIP/5933-7bff' > > -- Executing Hangup("SIP/5933-7bff", "") in new stack > > == Spawn extension (main, h, 1) exited non-zero on 'SIP/5933-7bff' > >{clip}
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