Hello list, today I have been busy playing with addQueueMember, and it is well known that it does not log to the queue_log file. The answer - bad as it may seem - is to add a fake queue_log data for each logon and logoff. This was covered previously by http://lists.digium.com/pipermail/asterisk-dev/2005-February/009615.html Unfortunately this solution is not so simple, because: 1. when an agent logs off, they log how much time they have been on line 2. multiple logon/logoff lines are *bad* for log analysis I have written a simple logon-logoff script that might help you in "faking it". Of course you should likely add authentication for a real-world usage. To do the adding, you dial 422XX, where XX is your local extension; the same goes to be removed from queue. ; addqueuemember - 422 exten => _422XX,1,Answer exten => _422XX,2,AddQueueMember(my-queue,SIP/${EXTEN:3}) exten => _422XX,3,System( echo "${EPOCH}|${UNIQUEID}|NONE|SIP/${EXTEN:3}|AGENTLOGIN|-" >> /var/ log/asterisk/queue_log ) exten => _422XX,4,DBput(dynlogin/log_Agent-${EXTEN:3}=${EPOCH}) exten => _422XX,5,Hangup ; removequeuemember - 423 exten => _423XX,1,Answer exten => _423XX,2,RemoveQueueMember(my-queue,SIP/${EXTEN:3}) exten => _423XX,3,DBget(ORGEPOCH=dynlogin/log_Agent-${EXTEN:3}) exten => _423XX,4,Set(RV=$[${EPOCH} - ${ORGEPOCH}]) exten => _423XX,5,GotoIf($["${RV}" = "0"]?8:6) exten => _423XX,6,System( echo "${EPOCH}|${UNIQUEID}|NONE|SIP/${EXTEN:3}|AGENTLOGOFF|-|${RV}">> /var/log/asterisk/queue_log )exten => _423XX,7,DBdel(dynlogin/log_Agent-${EXTEN:3}) exten => _423XX,8,Hangup Hope this helps. With this setup, I verified that the queue_log can be analyzed by QueueMetrics and the dynamic agent shows up fine (albeit with the name of a terminal, like SIP/23, instead of the usual Agent/23 string, but you can modify it in QM itself). This setup might even be used in a call center where agents are not actually used but queues connect straight to terminals to "fake" agent logon/logoff, in order to have such data available for reporting. Any comment is welcome! l. -- Assum est, versa et manduca.