Here's how to get names in the directory: Even though there is some information here: http://www.voip-info.org/tiki-index.php?page=Asterisk+cmd+Directory http://www.voip-info.org/tiki-index.php?page=Asterisk+config+voicemail.conf It's not obvious how to make certain that there are names available when someone dials *411. These names are stored in "voicemail.conf". I believe that they get put there each time you add an extension. Since I usually don't know who will be getting which extension, for the "Display Name" I just put something like "XYZ Corp, Ext. 101". Because of this, listings in "voicemail.conf" show up like this: 10101 => 101,XYZ Corp Ext. 101,Support@MyVOIPco.com,... 10105 => 105,XYZ Corp Ext. 101,Support@MyVOIPco.com,... 10104 => 104,XYZ Corp Ext. 101,Support@MyVOIPco.com,... Once you know who goes with which extension you can edit the "Display Name" for each extension, or you can edit "voicemail.conf" manually: 10101 => 101,Sue Smith,SueSmith@XYZcorp.com,... 10105 => 105,Mike Nelson,MikeNelson@XYZcorp.com,... 10104 => 104,Debbie Anderson,DebbieAnderson@XYZcorp.com,... That is, put in the persons' name after the extension instead of some extension name. If you want to search the directory by FIRST name, instead of by last name then in "extensions_additional.conf" change this: DIRECTORY_OPTS to this: DIRECTORY_OPTS = f HTH