Hello all,
I have been posting some questions about this problems that I cannot yet solve,
but I think I have a better diagostic, so maybe someone can give me a clue why
it is happenning.
I have Asterisk + AMP configured as a PBX with a Customer Center Queue with 4
agents that login/logout dinamically.
If there are no agents, queue timesout and gets derived to another queue that
somebody answers as last resort or waits there.
If there is at least one agent logged in, but it is busy, dialparties.agi
detects that that extension has no callwaiting, no callforward, no voicemail,
and hangs up the call inmediately with a "nobody is available to take your
call right now" message, making the queue useless.
My PSTN connection is an AS5300 in SIP, my extensions are analog phones
connected to an Audiocodes MP108-FXS with SIP.
This is the output from CLI with High Verbosity:
XXX.XXX.XXX.XXX is the IP of the AS5300, 8521 and 8522 are the only two agents
in the queue that have inbound calls in progress when a third call arrives and
this happens. 8500 is the queue number
-- Executing SetVar("SIP/XXX.XXX.XXX.XXX-43921110",
"FROM_DID=1154538500") in new stack
-- Executing Goto("SIP/XXX.XXX.XXX.XXX-43921110",
"ext-did|1154538500|1") in new stack
-- Goto (ext-did,1154538500,1)
-- Executing Goto("SIP/XXX.XXX.XXX.XXX-43921110",
"ext-queues|8500|1") in new stack
-- Goto (ext-queues,8500,1)
-- Executing Answer("SIP/XXX.XXX.XXX.XXX-43921110", "")
in new stack
-- Executing SetCIDName("SIP/XXX.XXX.XXX.XXX-43921110",
"XXX.XXX.XXX.XXX") in new stack
-- Executing SetVar("SIP/XXX.XXX.XXX.XXX-43921110",
"MONITOR_FILENAME=/var/spool/asterisk/monitor/q") in new stack
-- Executing Queue("SIP/XXX.XXX.XXX.XXX-43921110",
"8500|t|||300") in new stack
-- Started music on hold, class 'operadores', on
SIP/XXX.XXX.XXX.XXX-43921110
-- Executing Macro(" Local/8521@from-internal-8268,2", "
exten-vm|8521@default|8521") in new stack
-- Executing SetVar(" Local/8521@from-internal-8268,2",
"FROMCONTEXT=exten-vm") in new stack
-- Executing Macro(" Local/8521@from-internal-8268,2",
"record-enable|8521|IN") in new stack
-- Executing GotoIf(" Local/8521@from-internal-8268,2", "0
> 0?2:4") in new stack
-- Goto (macro-record-enable,s,4)
-- Executing GotoIf(" Local/8521@from-internal-8268,2",
"0?5:8") in new stack
-- Goto (macro-record-enable,s,8)
-- Executing GotoIf(" Local/8521@from-internal-8268,2",
"0?9:12") in new stack
-- Goto (macro-record-enable,s,12)
-- Executing DBget(" Local/8521@from-internal-8268,2",
"RecEnable=RECORD-IN/8521") in new stack
-- DBget: varname=RecEnable, family=RECORD-IN, key=8521
-- DBget: Value not found in database.
-- Executing SetVar(" Local/8521@from-internal-8268,2",
"CALLFILENAME=20050805-111143-1123251103.2060") in new stack
-- Called Local/8521@from-internal
-- Executing GotoIf(" Local/8521@from-internal-8268,2",
"0?15:99") in new stack
-- Goto (macro-record-enable,s,99)
-- Executing NoOp(" Local/8521@from-internal-8268,2", "NO
RECORDING NEEDED") in new stack
-- Executing GotoIf(" Local/8521@from-internal-8268,2",
"1?novm|1:4") in new stack
-- Goto (macro-exten-vm,novm,1)
-- Executing Macro(" Local/8521@from-internal-8268,2",
"dial|120|tr|8521") in new stack
-- Executing GotoIf(" Local/8521@from-internal-8268,2",
"0?4:2") in new stack
-- Goto (macro-dial,s,2)
-- Executing GotoIf(" Local/8521@from-internal-8268,2",
"0?4:3") in new stack
-- Goto (macro-dial,s,3)
-- Executing SetCIDName(" Local/8521@from-internal-8268,2",
"XXX.XXX.XXX.XXX") in new stack
-- Executing AGI(" Local/8521@from-internal-8268,2",
"dialparties.agi") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/dialparties.agi
-- dialparties.agi: request = dialparties.agi
-- dialparties.agi: priority = 4
-- dialparties.agi: extension = s
-- dialparties.agi: language = en
-- dialparties.agi: accountcode -- dialparties.agi: uniqueid =
1123251103.2060
-- dialparties.agi: channel = Local/8521@from-internal-8268,2
-- dialparties.agi: callerid = XXX.XXX.XXX.XXX<XXX.XXX.XXX.XXX>
-- dialparties.agi: context = macro-dial
-- dialparties.agi: type = Local
-- dialparties.agi: rdnis = unknown
-- dialparties.agi: enhanced = 0.0
-- dialparties.agi: dnid = unknown
dialparties.agi: Caller ID is not set
-- dialparties.agi: Added extension 8521 to extension map
-- dialparties.agi: Extension 8521 cf is disabled
-- dialparties.agi: Extension 8521 do not disturb is disabled
== Parsing '/etc/asterisk/manager.conf': Found
== Parsing '/etc/asterisk/manager_custom.conf': Found
== Manager 'admin' logged on from 127.0.0.1
== Manager 'admin' logged off from 127.0.0.1
dialparties.agi: Extension 8521 has call waiting disabled
dialparties.agi: Max calls of 1 exceeded - deleting from dial
dialparties.agi: Dial string is empty - nothing to do
dialparties.agi: Was direct call, jumping to priority 26
-- AGI Script Executing Application: (NoOp) Options: ()
-- AGI Script dialparties.agi completed, returning 0
-- Executing Wait(" Local/8521@from-internal-8268,2",
"1") in new stack
-- Executing Playback(" Local/8521@from-internal-8268,2",
"vm-nobodyavail") in new stack
-- Local/8521@from-internal-8268,1 answered SIP/XXX.XXX.XXX.XXX-43921110
-- Stopped music on hold on SIP/XXX.XXX.XXX.XXX-43921110
-- Playing 'vm-nobodyavail' (language 'en')
-- Executing Playback(" Local/8521@from-internal-8268,2",
"allison7/pls-try-call-later") in new stack
-- Playing 'allison7/pls-try-call-later' (language 'en')
-- Executing Hangup(" Local/8521@from-internal-8268,2",
"") in new stack
== Spawn extension (macro-exten-vm, novm, 5) exited non-zero on
'Local/8521@from-internal-8268,2' in macro 'exten-vm'
== Spawn extension (from-internal, 8521, 1) exited non-zero on
'Local/8521@from-internal-8268,2'
-- Executing Macro(" Local/8521@from-internal-8268,2",
"hangupcall") in new stack
-- Executing ResetCDR(" Local/8521@from-internal-8268,2",
"w") in new stack
-- Executing NoCDR(" Local/8521@from-internal-8268,2",
"") in new stack
-- Executing Wait(" Local/8521@from-internal-8268,2",
"5") in new stack
-- Executing Hangup(" Local/8521@from-internal-8268,2",
"") in new stack
== Spawn extension (macro-hangupcall, s, 4) exited non-zero on
'Local/8521@from-internal-8268,2' in macro 'hangupcall'
== Spawn extension (from-internal, h, 1) exited non-zero on
'Local/8521@from-internal-8268,2'
Any help will be appreciated.
Regards,
Jorge Alayon
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