asterisk users - Jul 2005 - --- Problem with queues.conf and extensions.conf ---

Hi Asterisk-Users,

We have a problem with queues.conf / extensions.conf

queues.conf file reads like ...

member => SIP/8399

extensions.conf reads like ...

exten => 8399, 1, SetCIDNum(${AccountNumber}|a)
exten => 8399, 2, Dial(SIP/8399,10,Ttrf)

When somebody calls to the queue, we observed that 
it is not going through extensions.conf 
(previous two lines)

That mean's it is not executing dial plan rather it 
is directly dialing to 8399.

We can observe this in asterisk-cmd-line where 
SetCIDNum is not executed.

Anybody has some pointers on this problem, please
do reply. 

Thanks in advance.

Best regards,
Somesh SS



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Hi Patrick,

Removing spaces didn't help in this regard.

Some other solutions?

Best regards
Somesh SS

--- Patrick <asterisk@puzzled.xs4all.nl> wrote:
> On Fri, 2005-07-22 at 05:38 -0700, somesh s wrote:
> > exten => 8399, 1, SetCIDNum(${AccountNumber}|a)
> > exten => 8399, 2, Dial(SIP/8399,10,Ttrf)
>                ^^^^^
> 
> I think you need to remove the remove spaces.
> 
> so:
> 
> exten => 8399,1,SetCIDNum...
> exten => 8399,2,Dial....
> 
> Regards,
> Patrick
> 
> 

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somesh s wrote:
> Hi Asterisk-Users,
> 
> We have a problem with queues.conf / extensions.conf
> 
> queues.conf file reads like ...
> 
> member => SIP/8399
> 
> extensions.conf reads like ...
> 
> exten => 8399, 1, SetCIDNum(${AccountNumber}|a)
> exten => 8399, 2, Dial(SIP/8399,10,Ttrf)
> 
> When somebody calls to the queue, we observed that 
> it is not going through extensions.conf 
> (previous two lines)
> 
> That mean's it is not executing dial plan rather it 
> is directly dialing to 8399.
> 
> We can observe this in asterisk-cmd-line where 
> SetCIDNum is not executed.
> 
> Anybody has some pointers on this problem, please
> do reply. 
> 
> Thanks in advance.
> 
> Best regards,
> Somesh SS
Somesh,

	It is impossible for the call to NOT go through extensions.conf. 
Anyways, I am having some difficulties understanding exactly what the 
problem is, but I can offer several suggestions:

1)  Remove those spaces from your exten => line:

exten => 8399,1,SetCIDNum(${AccountNumber}|a)
exten => 8399,2,Dial(SIP/8399,10,Ttrf)

2) Do you want the call to be handled by a queue?  You need to use the 
Queue (not Dial) application for that.  From what it sounds like, you 
don't want to use queues at all...  Please clarify.


-- 
Kristian Kielhofner