asterisk users - Jul 2005 - OT Number of Agents for Tech Support Call Center

HI there

Try this

http://www.erlang.com/calculator/erlc/

http://www.erlang.com/calculator/erlb/




Steve Totaro wrote:
> This is off topic but also seems like the best place to get an 
> educated answer.  I am looking for an estimated ratio of users to 
> agents.  The call center will handle all calls for the enterprise and 
> hand off tickets to tier two and three if they cannot be resolved by 
> the intial call.  Supporting Windows systems, logins, MS apps, 
> printers... etc, nothing special.
>  
> Does anyone know the magic ratio off hand?
>  
> Thanks,
> Steve
>
>------------------------------------------------------------------------
>
>_______________________________________________
>Asterisk-Users mailing list
>Asterisk-Users@lists.digium.com
>http://lists.digium.com/mailman/listinfo/asterisk-users
>To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-users
>

This is off topic but also seems like the best place to get an educated answer. 
I am looking for an estimated ratio of users to agents.  The call center will
handle all calls for the enterprise and hand off tickets to tier two and three
if they cannot be resolved by the intial call.  Supporting Windows systems,
logins, MS apps, printers... etc, nothing special.

Does anyone know the magic ratio off hand?

Thanks,
Steve
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Thanks a million, good reading there.

I also found this:
http://www.diagnosticstrategies.com/traffic_modeling.htm


----- Original Message ----- 
From: "Steven Kalcevich" <lists@ciscokid.net>
To: "Asterisk Users Mailing List - Non-Commercial Discussion"
<asterisk-users@lists.digium.com>
Sent: Sunday, July 17, 2005 7:25 PM
Subject: Re: [Asterisk-Users] OT Number of Agents for Tech Support Call
Center

> HI there
>
> Try this
>
> http://www.erlang.com/calculator/erlc/
>
> http://www.erlang.com/calculator/erlb/
>
>
>
>
> Steve Totaro wrote:
>
> > This is off topic but also seems like the best place to get an
> > educated answer.  I am looking for an estimated ratio of users to
> > agents.  The call center will handle all calls for the enterprise and
> > hand off tickets to tier two and three if they cannot be resolved by
> > the intial call.  Supporting Windows systems, logins, MS apps,
> > printers... etc, nothing special.
> >
> > Does anyone know the magic ratio off hand?
> >
> > Thanks,
> > Steve
> >
>
>------------------------------------------------------------------------
> >
> >_______________________________________________
> >Asterisk-Users mailing list
> >Asterisk-Users@lists.digium.com
> >http://lists.digium.com/mailman/listinfo/asterisk-users
> >To UNSUBSCRIBE or update options visit:
> >   http://lists.digium.com/mailman/listinfo/asterisk-users
> >
>
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users@lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
>