asterisk users - Jun 2005 - Using asterisk as Quality Monitoring Platform?

Is anyone using Asterisk as a Quality Monitoring Platform for random
recording of inbound calls that come into another ACD?

We use Aspect ACDs for inbound call routing and do all live Quality
Monitoring at the moment.  I have looked at many Quality Recording
systems that run from $30K to $700K.  They all have great
strengths/weaknesses.

The connection to the Aspect ACD could be done via POTS ports or SIP
ports.  The Aspect CTI system could be queried via CRON for choosing
which calls to monitor and when.  Once the calls are recorded (the
tough part) I can set up a PHP based intranet site for hosting,
delivering, and scoring to the supervisors.

Is anyone considering/doing anything similar?  If this discussion has
already taken place please send a URL.  Google searches turn up lots
of good, though non-related, info.

-- 
-Aaron
aaron@sundman.com

> Is anyone using Asterisk as a Quality Monitoring Platform for random
> recording of inbound calls that come into another ACD?
we have several clients that  we are doing something similar with.  we are
doing full call logging  by tapping the telco lines.

<snip>
> The connection to the Aspect ACD could be done via POTS ports or SIP
> ports.  The Aspect CTI system could be queried via CRON for choosing
> which calls to monitor and when.  Once the calls are recorded (the
> tough part) I can set up a PHP based intranet site for hosting,
> delivering, and scoring to the supervisors.
on the contrary, the call recording is probably the easy part.  sounds like
you have the tough stuff sorted.

Jason Kawakami
www.optellabs.com
Salt Lake City, UT

Hi Aaron,

We have 2 products that do what you are looking for. It has the same
features has Nice and Witness including Voice recording, Screen capture,
Evaluation forms and scoring. One of the product is also integrated with
Genesys. The other one is fully based on asterisk.

Let me know, if you would like to get more information

Francois Lambert
COO
Atelka Inc.
Tel.?: 514-448-4905 #2200
Cel.?: 514-570-4797