Is there a way for a logged in agent (hearing music on hold) to initiate an outbound call without logging out of the queue? We want sales agents to be able to make outcalls when there is no callers in queue, but still be logged in to get new inbound calls if they come in. ? -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20050621/b3a0016a/attachment.htm
You could use Agentcallbacklogin instead - the queue will call them when a call comes in, but they are free to make outbound calls in the meantime. Julian. Damon Estep wrote:> Is there a way for a logged in agent (hearing music on hold) to initiate > an outbound call without logging out of the queue? > > > > We want sales agents to be able to make outcalls when there is no > callers in queue, but still be logged in to get new inbound calls if > they come in. > > > > ? > > > ------------------------------------------------------------------------ > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users
Yes, I know. In this case the agent is logging in from a remote phone (pots line) and staying logged in. If they used agentcallbacklogin they could make outbound calls, but the long distance bill would hit their line, not the * box...> > You could use Agentcallbacklogin instead - the queue will call themwhen> a call comes in, but they are free to make outbound calls in themeantime.> > Julian. > > Damon Estep wrote: > > Is there a way for a logged in agent (hearing music on hold) toinitiate> > an outbound call without logging out of the queue? > > > > > > > > We want sales agents to be able to make outcalls when there is no > > callers in queue, but still be logged in to get new inbound calls if > > they come in. > >
What type of connection are you using to link their pots with * ? For the inbound part, * would be calling them to connect the call. For their outbound, could you not use the same mechanism that you are currently using to login, but dial the outbound number instead (so it is * doing the dialling) ? I would have thought that if they can call * to login, then they can call * to make an outbound call . Julian. Damon Estep wrote:>Yes, I know. > >In this case the agent is logging in from a remote phone (pots line) and >staying logged in. If they used agentcallbacklogin they could make >outbound calls, but the long distance bill would hit their line, not the >* box... > > > > >>You could use Agentcallbacklogin instead - the queue will call them >> >> >when > > >>a call comes in, but they are free to make outbound calls in the >> >> >meantime. > > >>Julian. >> >>Damon Estep wrote: >> >> >>>Is there a way for a logged in agent (hearing music on hold) to >>> >>> >initiate > > >>>an outbound call without logging out of the queue? >>> >>> >>> >>>We want sales agents to be able to make outcalls when there is no >>>callers in queue, but still be logged in to get new inbound calls if >>>they come in. >>> >>> >>> >_______________________________________________ >Asterisk-Users mailing list >Asterisk-Users@lists.digium.com >http://lists.digium.com/mailman/listinfo/asterisk-users >To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > > >
Calls into the asterisk box, including non-VoIP remote agents, are via a ISDN/PRI on a Digium T1 card. It is the same PRI that inbound and outbound calls come in on and go out through, there are no IP dial tone providers.> -----Original Message----- > From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users- > bounces@lists.digium.com] On Behalf Of Asterisk > Sent: Wednesday, June 22, 2005 8:41 AM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [Asterisk-Users] logged in agent make an outbound call? > > What type of connection are you using to link their pots with * ? > > For the inbound part, * would be calling them to connect the call. For > their outbound, could you not use the same mechanism that you are > currently using to login, but dial the outbound number instead (so itis> * doing the dialling) ? > > I would have thought that if they can call * to login, then they can > call * to make an outbound call . > > Julian. > > Damon Estep wrote: > > >Yes, I know. > > > >In this case the agent is logging in from a remote phone (pots line)and> >staying logged in. If they used agentcallbacklogin they could make > >outbound calls, but the long distance bill would hit their line, notthe> >* box... > > > > > > > > > >>You could use Agentcallbacklogin instead - the queue will call them > >> > >> > >when > > > > > >>a call comes in, but they are free to make outbound calls in the > >> > >> > >meantime. > > > > > >>Julian. > >> > >>Damon Estep wrote: > >> > >> > >>>Is there a way for a logged in agent (hearing music on hold) to > >>> > >>> > >initiate > > > > > >>>an outbound call without logging out of the queue? > >>> > >>> > >>> > >>>We want sales agents to be able to make outcalls when there is no > >>>callers in queue, but still be logged in to get new inbound callsif> >>>they come in. > >>> > >>> > >>> > >_______________________________________________ > >Asterisk-Users mailing list > >Asterisk-Users@lists.digium.com > >http://lists.digium.com/mailman/listinfo/asterisk-users > >To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > > > > > > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users
So, instead of the agent dialling in and logging on, and waiting for an inbound call (therefore cannot make outbound calls, and possibly incurring call costs from their line to the PBX), could you not get them to login via agentcallbacklogin, which then drops the line. If they want to make an outbound call, they dial the PBX (as they currently do for agentlogin), which then makes an outbound call on their behalf and connects the two ? I think that it is DISA that may be your friend. Julian. Damon Estep wrote:>Calls into the asterisk box, including non-VoIP remote agents, are via a >ISDN/PRI on a Digium T1 card. > >It is the same PRI that inbound and outbound calls come in on and go out >through, there are no IP dial tone providers. > > > >>-----Original Message----- >>From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users- >>bounces@lists.digium.com] On Behalf Of Asterisk >>Sent: Wednesday, June 22, 2005 8:41 AM >>To: Asterisk Users Mailing List - Non-Commercial Discussion >>Subject: Re: [Asterisk-Users] logged in agent make an outbound call? >> >>What type of connection are you using to link their pots with * ? >> >>For the inbound part, * would be calling them to connect the call. For >>their outbound, could you not use the same mechanism that you are >>currently using to login, but dial the outbound number instead (so it >> >> >is > > >>* doing the dialling) ? >> >>I would have thought that if they can call * to login, then they can >>call * to make an outbound call . >> >>Julian. >> >>Damon Estep wrote: >> >> >> >>>Yes, I know. >>> >>>In this case the agent is logging in from a remote phone (pots line) >>> >>> >and > > >>>staying logged in. If they used agentcallbacklogin they could make >>>outbound calls, but the long distance bill would hit their line, not >>> >>> >the > > >>>* box... >>> >>> >>> >>> >>> >>> >>>>You could use Agentcallbacklogin instead - the queue will call them >>>> >>>> >>>> >>>> >>>when >>> >>> >>> >>> >>>>a call comes in, but they are free to make outbound calls in the >>>> >>>> >>>> >>>> >>>meantime. >>> >>> >>> >>> >>>>Julian. >>>> >>>>Damon Estep wrote: >>>> >>>> >>>> >>>> >>>>>Is there a way for a logged in agent (hearing music on hold) to >>>>> >>>>> >>>>> >>>>> >>>initiate >>> >>> >>> >>> >>>>>an outbound call without logging out of the queue? >>>>> >>>>> >>>>> >>>>>We want sales agents to be able to make outcalls when there is no >>>>>callers in queue, but still be logged in to get new inbound calls >>>>> >>>>> >if > > >>>>>they come in. >>>>> >>>>> >>>>> >>>>> >>>>> >>>_______________________________________________ >>>Asterisk-Users mailing list >>>Asterisk-Users@lists.digium.com >>>http://lists.digium.com/mailman/listinfo/asterisk-users >>>To UNSUBSCRIBE or update options visit: >>> http://lists.digium.com/mailman/listinfo/asterisk-users >>> >>> >>> >>> >>> >>> >>_______________________________________________ >>Asterisk-Users mailing list >>Asterisk-Users@lists.digium.com >>http://lists.digium.com/mailman/listinfo/asterisk-users >>To UNSUBSCRIBE or update options visit: >> http://lists.digium.com/mailman/listinfo/asterisk-users >> >> >_______________________________________________ >Asterisk-Users mailing list >Asterisk-Users@lists.digium.com >http://lists.digium.com/mailman/listinfo/asterisk-users >To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > > >