asterisk users - Jun 2005 - call queues problem

Hi there i just setup a asterisk box with autoattendant and call queues, but
it seems that when one of the agents is busy all the new calls will stay on
hold until

The agent hangs up then all phone will ring  

 

 

 

[aftersales]

 

musiconhold = default

timeout = 15

retry = 5

maxlen = 0

 

member => sip/131

member => sip/132

member => sip/133

member => sip/134

 

 

this is the queue

 

hope someone can help me here 

-------------- next part --------------
An HTML attachment was scrubbed...
URL:
http://lists.digium.com/pipermail/asterisk-users/attachments/20050604/0bf4043e/attachment.htm

I think you have missed something with your agents.conf and with the member
lines in queues.conf.

This works for us:

In queues.conf:

[gws-wartefeld]

music = default
strategy = ringall
context = queue-out
timeout = 15
wrapuptime=10
announce-frequency = 0
announce-holdtime = no
queue-youarenext = queue-youarenext             ;       ("You are now first
in line.")
queue-thereare  = queue-thereare                ;       ("There are")
queue-callswaiting = queue-callswaiting ;       ("calls waiting.")
queue-holdtime = queue-holdtime         ;       ("The current est. holdtime
is")
queue-minutes = queue-minutes                   ;       ("minutes.")
queue-seconds = queue-seconds                   ;       ("seconds.")
queue-thankyou = queue-thankyou         ;       ("Thank you for your
patience.")
queue-lessthan = queue-less-than                ;       ("less than")
queue-reporthold = queue-reporthold             ;       ("Hold time")
joinempty = no
member => Agent/6301
member => Agent/6302
member => Agent/6303
member => Agent/6304
member => Agent/6305

In agents.conf:

[general]

persistentagents=yes
[agents]
ackcall=no
musiconhold => default
updatecdr=yes
agent => 6301,0000,Agent 1
agent => 6302,0000,Agent 2
agent => 6303,0000,Agent 3
agent => 6304,0000,Agent 4
agent => 6305,0000,Agent 5

Hope this helps

Regards

Guido Hecken