Franklin Webb
2005-May-18 10:46 UTC
[Asterisk-Users] question about VoIP headsets used by other call centers
Fellow list members, I have a question about the headsets or headset setup others may have found works best with asterisk for softphones, as well as recommended softphone packages. My company is migrating from traditional call centers to VoIP call centers using Asterisk. We will be replacing our existing phones with softphones. At this time we are considering X-lite and Firefly, but I would be interested to hear what other members running call centers prefer. As far as the headsets go, we are considering a couple of options. We currently use a mix of Plantronic and GN Netcom headsets for traditional phones, and have a lot of call stations, so a lot invested in these headsets. We could purchse VoIP adapters for those headsets and are considering USB (requires some upgrades for us but I understand the quality is notably better), or adapters that connect to a standard PC soundcard. Alternatively we may just purchase all new VoIP headsets, at this point leaning towards Plantronics if we go this route. Any input or information on what other call centers have had success with would be greatly appreciated. Thanks, Franklin Webb -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20050518/40979ecc/attachment.htm