Theo Chao
2005-May-16 13:39 UTC
[Asterisk-Users] Forwarding To Cell Phones with Asterrisk PBX
Hello, My company has a 800 number that we use for customer service. However, instead of having our customer service reps at the office, we route these calls to their cell phones using a service provided by gosolo.com. However our current system isn't ideal because it will call each number in order causing longer and longer waits when we've got people on the line. Our goal is to set up a system that allows us to design the way calls into an 800 number are routed out to our cell phones. I've been reading about Asterisk and VoIP to see if we can better this process by having all the reps called at once, and whichever person answers first handles the call. It looks like this may be possible with the dial command (http://www.voip-info.org/wiki-Asterisk+cmd+DIal) However, would we be able to forward incoming calls to cellular phones? The wiki reference for the dial command talks about using channels and the list of possible channels doesn't seem to have an option for cell phones. Additionally, I've looked at http://www.voip-info.org/tiki-index.php?page=Asterisk%20Connecting%20to%20the%20Cellular%20Network to see how to connect Asterisk to a cellular network. However it looks to me like this is a method to take a call placed to a cell phone and route it so that other home phones could be used instead. Is there a method to go the other way around and take a call placed to a land line and route it to the cell phone? Thanks, Theo -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20050516/7ffbd0fa/attachment.htm
Hi all. I'm curious to hear about other people's HOME usage of Asterisk. Do you have a really neat setup for home use? Fun stuff with VM and/or forwarding and custom scripts? I'm working on my own solution; curious as to what others have/use. Nathan
Theo Chao wrote:> Hello, > > My company has a 800 number that we use for customer service. > However, instead of having our customer service reps at the office, we > route these calls to their cell phones using a service provided by > gosolo.com. However our current system isn't ideal because it will > call each number in order causing longer and longer waits when we've > got people on the line. Our goal is to set up a system that allows > us to design the way calls into an 800 number are routed out to our > cell phones. > > I've been reading about Asterisk and VoIP to see if we can better this > process by having all the reps called at once, and whichever person > answers first handles the call. It looks like this may be possible > with the dial command > (http://www.voip-info.org/wiki-Asterisk+cmd+DIal) However, would we > be able to forward incoming calls to cellular phones? The wiki > reference for the dial command talks about using channels and the list > of possible channels doesn't seem to have an option for cell phones. > > Additionally, I've looked at > http://www.voip-info.org/tiki-index.php?page=Asterisk%20Connecting%20to%20the%20Cellular%20Network > to see how to connect Asterisk to a cellular network. However it > looks to me like this is a method to take a call placed to a cell > phone and route it so that other home phones could be used instead. > Is there a method to go the other way around and take a call placed to > a land line and route it to the cell phone? > > Thanks, > TheoHave the system call multiple numbers and start playing an identifying message on answer. The first one to send back a dtmf 1 gets the call. That prevents the * system from sending callers into things like cell voicemail or network error messages.
Colin Anderson
2005-May-16 14:47 UTC
[Asterisk-Users] Forwarding To Cell Phones with Asterrisk PBX
Yeah, I have it in my dialplan and use it heavily. Just make another Dial() command to the cellphone the next priority in the dialplan underneath the Dial() statement for your extension. For example: Extension is: 12345 SIP extension is: SIP/12345 Cell number is: 555-1212 in Extensions.conf: [myphonecontext] exten => 12345,1,Dial(SIP/12345,40) 'Dial extension 12345 for 40 seconds. If no one picks up then... exten => 12345,2,Dial(ZAP/g0/5551212,25) 'Forward the call out to the user's cell. Once they pick up, a native bridge of ZAP channels occur and Asterisk is out 'of the media stream exten => 12345,3,(anything else that happens later, like go to voicemail, etc) It's important to time how long it takes for the remote user's cellphone to pick up for voicemail. If the user's voicemail on the cell kicks in after, say 4 rings, time your second Dial() command to be just short of that, otherwise the remote caller will get the cell phone's voicemail, which is probably not the desired behavior. In my case, I set it for 25 seconds, as our cells' voicemail kicks in after 30 seconds. If there's no call pickup on the cell, call processing continues to the next priority, which is voicemail or IVR depending on what number they called. Also note that once the native bridging happens, you are using two lines, 1 inbound to Asterisk, and 1 outbound from Asterisk to the cell phone. Line capacity becomes an issue unless you have lots of channels, like a PRI, or if your useage is light, like no more than 1/2 of your total Zap channels could be inbound and forwarded to your remote user's cells at any one point in time. hth -----Original Message----- From: Theo Chao [mailto:theochao@hotmail.com] Sent: Monday, May 16, 2005 2:39 PM To: asterisk-users@lists.digium.com Subject: [Asterisk-Users] Forwarding To Cell Phones with Asterrisk PBX Hello, My company has a 800 number that we use for customer service. However, instead of having our customer service reps at the office, we route these calls to their cell phones using a service provided by gosolo.com. However our current system isn't ideal because it will call each number in order causing longer and longer waits when we've got people on the line. Our goal is to set up a system that allows us to design the way calls into an 800 number are routed out to our cell phones. I've been reading about Asterisk and VoIP to see if we can better this process by having all the reps called at once, and whichever person answers first handles the call. It looks like this may be possible with the dial command (http://www.voip-info.org/wiki-Asterisk+cmd+DIal) However, would we be able to forward incoming calls to cellular phones? The wiki reference for the dial command talks about using channels and the list of possible channels doesn't seem to have an option for cell phones. Additionally, I've looked at http://www.voip-info.org/tiki-index.php?page=Asterisk%20Connecting%20to%20th e%20Cellular%20Network to see how to connect Asterisk to a cellular network. However it looks to me like this is a method to take a call placed to a cell phone and route it so that other home phones could be used instead. Is there a method to go the other way around and take a call placed to a land line and route it to the cell phone? Thanks, Theo -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20050516/fd53dd6f/attachment.htm
Paul Hales
2005-May-17 16:43 UTC
[Asterisk-Users] Forwarding To Cell Phones with Asterrisk PBX
Pretty much - but the idea of calling all mobile might be better replaced with a call queue, or random dialling. PaulH -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Theo Chao Sent: Wednesday, 18 May 2005 12:45 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Forwarding To Cell Phones with Asterrisk PBX We may have gotten ahead of ourselves - if we have a PRI line and a linux server running asteriks, is that the only hardware we need to forward out to cell phones and to figure out which phone picks up a given call? Thanks, Theo ----- Original Message ----- From: "Paul" <digium-list@9ux.com> To: "Asterisk Users Mailing List - Non-Commercial Discussion" <asterisk-users@lists.digium.com> Sent: Monday, May 16, 2005 4:40 PM Subject: Re: [Asterisk-Users] Forwarding To Cell Phones with Asterrisk PBX> Theo Chao wrote: > >> Hello, >> My company has a 800 number that we use for customer service. However, >> instead of having our customer service reps at the office, we route these >> calls to their cell phones using a service provided by gosolo.com. >> However our current system isn't ideal because it will call each number >> in order causing longer and longer waits when we've got people on the >> line. Our goal is to set up a system that allows us to design the way >> calls into an 800 number are routed out to our cell phones. >> I've been reading about Asterisk and VoIP to see if we can better this >> process by having all the reps called at once, and whichever person >> answers first handles the call. It looks like this may be possible with >> the dial command (http://www.voip-info.org/wiki-Asterisk+cmd+DIal) >> However, would we be able to forward incoming calls to cellular phones? >> The wiki reference for the dial command talks about using channels and >> the list of possible channels doesn't seem to have an option for cell >> phones. Additionally, I've looked at >> http://www.voip-info.org/tiki-index.php?page=Asterisk%20Connecting%20to%20the%20Cellular%20Network >> to see how to connect Asterisk to a cellular network. However it looks >> to me like this is a method to take a call placed to a cell phone and >> route it so that other home phones could be used instead. Is there a >> method to go the other way around and take a call placed to a land line >> and route it to the cell phone? >> Thanks, >> Theo > > Have the system call multiple numbers and start playing an identifying > message on answer. The first one to send back a dtmf 1 gets the call. That > prevents the * system from sending callers into things like cell voicemail > or network error messages. > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >_______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users CAUTION: This email message and accompanying data may contain information that is confidential. If you are not the intended recipient, you are notified that any use, dissemination, distribution or copying of this message or data is prohibited. If you have received this email message in error, please notify us immediately and erase all copies of this message and attachments. Thank you. CAUTION: This email message and accompanying data may contain information that is confidential. If you are not the intended recipient, you are notified that any use, dissemination, distribution or copying of this message or data is prohibited. If you have received this email message in error, please notify us immediately and erase all copies of this message and attachments. Thank you.