Sean Milheim (iDREUS Corporation)
2005-May-05 07:34 UTC
[Asterisk-Users] Broadvoice "Issues"
Anyone else having problems with Broadvoice? While trying to dial I receive a recording "We're sorry this call can not be completed at this time". Also Can't call in on BV number. Unfortunately this is becoming a common occurrence with them. -- Regards, Sean Milheim iDREUS Corporation (941) 739-0051 ext. 1005
No, you're not the only one.. Lets see.. current count is down 3 times in 10 days. ***SIGH*** So, the question is.. what voip providers are reliable right now? JD Sean Milheim (iDREUS Corporation) wrote:>Anyone else having problems with Broadvoice? While trying to dial I >receive a recording "We're sorry this call can not be completed at this >time". > >Also Can't call in on BV number. > >Unfortunately this is becoming a common occurrence with them. > > >-- JD Austin Twin Geckos Technology Services LLC email: jd@twingeckos.com http://www.twingeckos.com phone/fax: 480.422.1250
Same here using LAX proxy. All circuits are busy dialing out Fast busy calling in -Kerry -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Sean Milheim (iDREUS Corporation) Sent: Thursday, May 05, 2005 7:34 AM To: asterisk-users@lists.digium.com Subject: [Asterisk-Users] Broadvoice "Issues" Anyone else having problems with Broadvoice? While trying to dial I receive a recording "We're sorry this call can not be completed at this time". Also Can't call in on BV number. Unfortunately this is becoming a common occurrence with them. -- Regards, Sean Milheim iDREUS Corporation (941) 739-0051 ext. 1005 _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
All, Someone in another thread suggested that BroadVoice reads this forum -- I hope so. I am a prospective customer, only inasmuch as their advertised rates are so attractive. But as a consultant it will be a cold day in the Ether before I recommend them to a client of mine until these "issues" are cleaned up. It's difficult, very difficult, for a newcomer to this technology to figure out who is a reliable provider and whether companies like BroadVoice are a flash-in-the-pan, here today - gone tomorrow, take your money and run, outfit or whether they are just having growing pains. The repeated outages are unacceptable. If they are planned then they should have the professionalism to send every customer an e-mail advising of the outage BEFORE the outage. They should also put a web page up notifying customer of planned outages, loads on the proxies (latencies) and other information a business who was dependent upon their services would need. Finally, to BroadVoice, I say, if you want my business then clean up your act and do so promptly. Otherwise the VoIP community will just dismiss you as another provider wannabe. Thursday, May 5, 2005, 9:34:06 AM, you wrote:> Anyone else having problems with Broadvoice? While trying to dial I > receive a recording "We're sorry this call can not be completed at this > time". > Also Can't call in on BV number. > Unfortunately this is becoming a common occurrence with them.
Sure would be nice if BV sponsored their own list server for support rather then everyone relying on asterisk-users. Maybe we should see if Mark would approve an Asterisk-BV list. ------------------------> Anyone else having problems with Broadvoice? While trying to dial I > receive a recording "We're sorry this call can not be completed at this > time". > > Also Can't call in on BV number. > > Unfortunately this is becoming a common occurrence with them. > > -- > > Regards, > > Sean Milheim > iDREUS Corporation > (941) 739-0051 ext. 1005 > > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >---------------End of Original Message-----------------
I, once again, was having problems with them last night.. My log is filled with "unable to register".. Also, even when it was registered, if I attempted to use their service to dial out, I was getting 2 out of 3 calls failing with the "service unavailable" messages.. So far today everything seems ok... -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com]On Behalf Of Sean Milheim (iDREUS Corporation) Sent: Thursday, May 05, 2005 10:34 AM To: asterisk-users@lists.digium.com Subject: [Asterisk-Users] Broadvoice "Issues" Anyone else having problems with Broadvoice? While trying to dial I receive a recording "We're sorry this call can not be completed at this time". Also Can't call in on BV number. Unfortunately this is becoming a common occurrence with them. -- Regards, Sean Milheim iDREUS Corporation (941) 739-0051 ext. 1005 _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Same here on 570 area code. I could not even login to their webpage.
Folks! It is a shame that nearly 10% of all posts to this Asterisk Users Mailing List are one way or other connected to either Broadvoice being Down or Broadvoice being Up or somewhere in between those. And in the ensuing confusion, all sorts of new VOIP providers are trying to pitch their wares. All the business discussion on this list is not benefiting this forum as much as it should, considering the number os users who have to skim through hundreds of emails everyday, to get what they want to see here - Issues concerning Asterisk PBX and Asterisk PBX alone. Can you guys be kind enough to move the Broadvoice and the Counter-broadvoice discussion to the biz-list, in view of lack of a list like 'broadvoice-problems@lists.digium.com' Thanks in advance. Seshu _____ From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Michael D Schelin Sent: Thursday, May 05, 2005 1:29 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Broadvoice "Issues" Hi Guys, give me a try. I'm Michael Schelin of ShellTel and we are a business Voip service provider. I have very little down time and we work 100% with Asterisk. Please call 626-814-2354 or email me sales@shelltel.com. I'm a little more the the discounters but when you need help I'm there! No hold for hours and we own our own network so we have wholesale services like origination and termination. Thanks Rich Adamson wrote: Someone in another thread suggested that BroadVoice reads this forum -- I hope so. I am a prospective customer, only inasmuch as their advertised rates are so attractive. But as a consultant it will be a cold day in the Ether before I recommend them to a client of mine until these "issues" are cleaned up. It's difficult, very difficult, for a newcomer to this technology to figure out who is a reliable provider and whether companies like BroadVoice are a flash-in-the-pan, here today - gone tomorrow, take your money and run, outfit or whether they are just having growing pains. The repeated outages are unacceptable. If they are planned then they should have the professionalism to send every customer an e-mail advising of the outage BEFORE the outage. They should also put a web page up notifying customer of planned outages, loads on the proxies (latencies) and other information a business who was dependent upon their services would need. Finally, to BroadVoice, I say, if you want my business then clean up your act and do so promptly. Otherwise the VoIP community will just dismiss you as another provider wannabe. Those of us that have been around the list (and BV) for awhile know that one of the BV employees had a strong interest in making * work with their service. He did so and does frequent this list. However, he's a one-man support shop (with BV clearly stating there is no BV support for *). So the * users use this list for support. If you are going to act as any reasonable consultant or reseller, it certainly is not in your client's best interest for you to recommend BV when it is simply unsupported and you know it. Until BV as a company steps up to the plate, it serves no useful purpose to bitch at them. Their doing exactly what they said they would do... nothing. -------------------------------------------------------- NOTICE: If received in error, please destroy and notify sender. Sender does not waive confidentiality or privilege, and use is prohibited. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20050505/f514deb9/attachment.htm
Any one using voip.net with asterisk? Jerry
trixter http://www.0xdecafbad.com
2005-May-11 17:01 UTC
[Asterisk-Users] OT: Broadvoice is finally starting to give answers
http://www.broadvoice.com/president_msg.html?tabId=1 Letter from David Epstein re outages http://voxilla.com/modules.php?op=modload&name=News&file=article&sid=163&ez=2 story about the article (which includes a reprint of the letter). I would like to draw attention to one thing about Epsteins letter: On Thursday May 6th at 9 am a 12-month long dispute with a telecom carrier partner came to a head, when that carrier unilaterally broke off negotiations and interrupted some of our outbound calling services and all of the inbound calling services of over 7,000 BroadVoice customers. Even though BroadVoice has received bills from the carrier that inflated charges due by over 44% and, in some cases, reflected rates that are 13 times the contracted rate, BroadVoice has paid 100% of the undisputed charges. The heart of the dispute involves the appropriate classification of our users calls. BroadVoice believes these calls originate from the Internet which is global in nature. We further believe that the proper resolution of this open issue has significant implications for all VoIP service providers and end users. They paid 100% of the *UNDISPUTED* charges but nothing is said about the disputed ones. Typo or intentional? It also sounds to me like its an access charge issue, but I may be reading too much into this. At the very least we have *something* now regarding this issue. -- Trixter http://www.0xdecafbad.com UK +44 870 340 4605 Germany +49 801 777 555 3402 US +1 360 207 0479 or +1 516 687 5200 FreeWorldDialup: 635378 -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 189 bytes Desc: This is a digitally signed message part Url : http://lists.digium.com/pipermail/asterisk-users/attachments/20050511/e31b9f30/attachment.pgp
Dan Perik
2005-May-12 07:08 UTC
[Asterisk-Users] OT: Broadvoice is finally starting to give answers
trixter http://www.0xdecafbad.com wrote:>They paid 100% of the *UNDISPUTED* charges but nothing is said about the >disputed ones. Typo or intentional? It also sounds to me like its an >access charge issue, but I may be reading too much into this. > > >Sounds like BroadVoice paid their bill according to their interpretation of their contract with the carrier. And that the carrier interpreted the contract differently and billed them a significantly larger amount (thus the use of the word "undisputed"). It also sounds like this dispute went on for quite a while. The carrier finally pulled the plug. It also sounded like the carrier is initiating a lawsuit against BroadVoice. So to sum up, it seems like a basic contract dispute. - Dan
trixter http://www.0xdecafbad.com
2005-May-12 07:23 UTC
[Asterisk-Users] OT: Broadvoice is finally starting to give answers
On Thu, 2005-05-12 at 09:08 -0500, Dan Perik wrote:> trixter http://www.0xdecafbad.com wrote: > > >They paid 100% of the *UNDISPUTED* charges but nothing is said about the > >disputed ones. Typo or intentional? It also sounds to me like its an > >access charge issue, but I may be reading too much into this. > > > > > > > Sounds like BroadVoice paid their bill according to their interpretation > of their contract with the carrier. And that the carrier interpreted > the contract differently and billed them a significantly larger amount > (thus the use of the word "undisputed"). It also sounds like this > dispute went on for quite a while. The carrier finally pulled the > plug. It also sounded like the carrier is initiating a lawsuit against > BroadVoice. > > So to sum up, it seems like a basic contract dispute.Yes, I think its over access charges but do not know. Undisputed charges left unpaid during the dispute is not grounds to cancel service in america. Thus while the undisputed charges are paid broadvoice cannot claim that BV was behind on payments to terminate service. Not making it clear in the open letter makes me think that they are just hoping that people understand the law (ha!) and know that service cannot be terminated for this or something else. -- Trixter http://www.0xdecafbad.com UK +44 870 340 4605 Germany +49 801 777 555 3402 US +1 360 207 0479 or +1 516 687 5200 FreeWorldDialup: 635378 -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 189 bytes Desc: This is a digitally signed message part Url : http://lists.digium.com/pipermail/asterisk-users/attachments/20050512/787e861e/attachment.pgp