asterisk users - May 2005 - TE410P Drops Calls after many touch tones from caller

I have a TE410P card with two Telco T1's and two external IVR systems
attached.  Calls from Telco are routed to proper IVR system based on DNIS (DID)
received from Telco using a native bridge.

T1's are D4 AMI SF

Some IVR applications requires the caller to enter digits using their touch tone
phone such as phone number. Not every time, but enough to be annoying asterisk
drops the call after about 6 - 10 digits.  I've adjusted to busy count to 15
and turn off busy detect, but it still happens.  I removed asterisk and attach
directly to IVR, it works.

What I'd like to do is have asterisk only monitor the port for hang-up, not
listen for touch tone if that's what causing the problem

Any ideas to try would be appreciated

Bart
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Do you have dial command in there with option t or T? What's the log say
right before a call is "dropped" ?

 

  _____  

From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Barton Fisher
Sent: Wednesday, May 04, 2005 11:13 PM
To: Asterisk-Users@lists.digium.com
Subject: [Asterisk-Users] TE410P Drops Calls after many touch tones
fromcaller

 

I have a TE410P card with two Telco T1's and two external IVR systems
attached.  Calls from Telco are routed to proper IVR system based on DNIS
(DID) received from Telco using a native bridge.

 

T1's are D4 AMI SF

 

Some IVR applications requires the caller to enter digits using their touch
tone phone such as phone number. Not every time, but enough to be annoying
asterisk drops the call after about 6 - 10 digits.  I've adjusted to busy
count to 15 and turn off busy detect, but it still happens.  I removed
asterisk and attach directly to IVR, it works.

 

What I'd like to do is have asterisk only monitor the port for hang-up, not
listen for touch tone if that's what causing the problem

 

Any ideas to try would be appreciated

 

Bart

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Barton Fisher wrote:
> I have a TE410P card with two Telco T1's and two external IVR systems
attached.  Calls from Telco are routed to proper IVR system based on DNIS (DID)
received from Telco using a native bridge.
> 
> T1's are D4 AMI SF
> 
> Some IVR applications requires the caller to enter digits using their touch
tone phone such as phone number. Not every time, but enough to be annoying
asterisk drops the call after about 6 - 10 digits.  I've adjusted to busy
count to 15 and turn off busy detect, but it still happens.  I removed asterisk
and attach directly to IVR, it works.
> 
> What I'd like to do is have asterisk only monitor the port for hang-up,
not listen for touch tone if that's what causing the problem
> 
> Any ideas to try would be appreciated
Set both busydetect=no and callprogress=no