I have a problem. The average person is too freaking stupid to use a VOIP phone. My experience has so far been that if it doesn't have 20 buttons with little red LED's on it, the user cannot comprehend call parking, attended transfer, blind transfer, DND, and navigating through a voicemail menu. I need a good receptionist phone that works with Asterisk. It basically needs to act like an avaya partner phone, I don't need 20 buttons with little red LED's...what I do need is for the phone to register multiple extensions to my asterisk server and act like each SIP extension is a line, so if the idiot receptionist has a call ringing in on line 1, she can pick it up, look at the buttons, see a call ringing in on line 2 (and the phone ringer rings), put call 1 on hold without hanging the caller up, and hit the little "I am an idiot and need a line 2 button" to pick up line 2, so on and so forth. I love VOIP systems and all the functionality they bring and features I get. Unfortunately, the average person in this country anymore is apparently completely stupid and cannot understand how to juggle calls without hanging up on people. </rant> So seriously does anyone have a recommendation for a good receptionist phone? I tried the Snom today and I can't get the programmable buttons to do this, even by following the manual. So please, any suggestions would be great, before I get fired at my dayjob for everyone else's idiocy. -------------- next part -------------- I have a problem. The average person is too freaking stupid to use a VOIP phone. My experience has so far been that if it doesn't have 20 buttons with little red LED's on it, the user cannot comprehend call parking, attended transfer, blind transfer, DND, and navigating through a voicemail menu. I need a good receptionist phone that works with Asterisk. It basically needs to act like an avaya partner phone, I don't need 20 buttons with little red LED's...what I do need is for the phone to register multiple extensions to my asterisk server and act like each SIP extension is a line, so if the idiot receptionist has a call ringing in on line 1, she can pick it up, look at the buttons, see a call ringing in on line 2 (and the phone ringer rings), put call 1 on hold without hanging the caller up, and hit the little "I am an idiot and need a line 2 button" to pick up line 2, so on and so forth. I love VOIP systems and all the functionality they bring and features I get. Unfortunately, the average person in this country anymore is apparently completely stupid and cannot understand how to juggle calls without hanging up on people. </rant> So seriously does anyone have a recommendation for a good receptionist phone? I tried the Snom today and I can't get the programmable buttons to do this, even by following the manual. So please, any suggestions would be great, before I get fired at my dayjob for everyone else's idiocy.
Eric Wieling aka ManxPower
2005-Apr-30 12:19 UTC
[Asterisk-Users] A good SIP receptionist phone
Jason Brown wrote:> So seriously does anyone have a recommendation for a good receptionist phone? I tried the Snom today and I can't get the programmable buttons to do this, even by following the manual. So please, any suggestions would be great, before I get fired at my dayjob for everyone else's idiocy.My suggestion is to get a good receptionist. The receptionists at my customers are consistantly more technology oriented than other employees. -- Always do right. This will gratify some people and astonish the rest. Mark Twain
On 4/30/05, Jason Brown <jason@bpns.net> wrote:> I have a problem. The average person is too freaking stupid to use a VOIP phone. My experience has so far been that if it doesn't have 20 buttons with little red LED's on it, the user cannot comprehend call parking, attended transfer, blind transfer, DND, and navigating through a voicemail menu. > > I need a good receptionist phone that works with Asterisk. It basically needs to act like an avaya partner phone, I don't need 20 buttons with little red LED's...what I do need is for the phone to register multiple extensions to my asterisk server and act like each SIP extension is a line, so if the idiot receptionist has a call ringing in on line 1, she can pick it up, look at the buttons, see a call ringing in on line 2 (and the phone ringer rings), put call 1 on hold without hanging the caller up, and hit the little "I am an idiot and need a line 2 button" to pick up line 2, so on and so forth. > > I love VOIP systems and all the functionality they bring and features I get. Unfortunately, the average person in this country anymore is apparently completely stupid and cannot understand how to juggle calls without hanging up on people. > > </rant> > > So seriously does anyone have a recommendation for a good receptionist phone? I tried the Snom today and I can't get the programmable buttons to do this, even by following the manual. So please, any suggestions would be great, before I get fired at my dayjob for everyone else's idiocy. > >Hi, the Cisco 7960 (6 SIP lines) or the 7940 (2 lines) does what you wan, i think! I have one here which is registered with 6 different extensions on my * box. I can switch between calls on different buttons. Mike> _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > >
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Jason Brown wrote:> I have a problem. The average person is too freaking stupid to use a VOIP phone. My experience has so far been that if it doesn't have 20 buttons with little red LED's on it, the user cannot comprehend call parking, attended transfer, blind transfer, DND, and navigating through a voicemail menu. > > I need a good receptionist phone that works with Asterisk. It basically needs to act like an avaya partner phone, I don't need 20 buttons with little red LED's...what I do need is for the phone to register multiple extensions to my asterisk server and act like each SIP extension is a line, so if the idiot receptionist has a call ringing in on line 1, she can pick it up, look at the buttons, see a call ringing in on line 2 (and the phone ringer rings), put call 1 on hold without hanging the caller up, and hit the little "I am an idiot and need a line 2 button" to pick up line 2, so on and so forth. > > I love VOIP systems and all the functionality they bring and features I get. Unfortunately, the average person in this country anymore is apparently completely stupid and cannot understand how to juggle calls without hanging up on people. > > </rant> > > So seriously does anyone have a recommendation for a good receptionist phone? I tried the Snom today and I can't get the programmable buttons to do this, even by following the manual. So please, any suggestions would be great, before I get fired at my dayjob for everyone else's idiocy.How many lines do you need? The Cisco 7960 gives you 6, with call waiting you can get 2 calls on each line. You have to trade off between incoming lines and speed dials, unless you can train the monkey^w receptionist (sorry, unfair to simians there) to use the directories. Seriously, you may need to look deeper here on the human side. Could this be a people problem in that the receptionist does not want to learn/is a friend/relative of a PBX supplier who is being usurped? Have you made an enemy of this person? We have just switched over to Asterisk with 7960s. We have had a few little problems but have not lost a call yet. OK, we have left a few callers on hold a bit longer than we intended, once or twice ;) - -- Ron Wellsted http://www.wellsted.org.uk ron@wellsted.org.uk FWD:519961 Gossiptel:9309811 N 52.567623, W 2.137621 -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.1 (GNU/Linux) Comment: Using GnuPG with Thunderbird - http://enigmail.mozdev.org iQEVAwUBQnPdF0tP/KMNOfRbAQJYoggAlg84sltFMmvPrD8AZ1xW5xjXuYBMzKU0 5nGDOvqUfiBSJHJrPw1bm+vvr0SdQK0jMJRVutnnLO6T//RG0qSjKT3NQoWKyY/u y10PhMnh56+yPd5JcTv6194IKFXMxwRvp+U1K5Zr/nccuXMjDsacYnrZM32Duo8s zl6ISF/cw6fydzhBKaAvCPa4+oYs7GCRfhaGD5cx21nzPW6bPDnVQJlBzjvn46UX SDbRii3xne86lTrIVkgZnBPmtGPiWwG8epIhaorMqiB0gw//9M5rO39MPgKuCvbu GaiYaLhXGsPfC3d2Q4EPdzx6HbhSHMkj4veU4bvXGxJRSloHnqG42w==j6r7 -----END PGP SIGNATURE-----
Jason Brown wrote:>I have a problem. The average person is too freaking stupid to use a VOIP phone. My experience has so far been that if it doesn't have 20 buttons with little red LED's on it, the user cannot comprehend call parking, attended transfer, blind transfer, DND, and navigating through a voicemail menu. > >I need a good receptionist phone that works with Asterisk. It basically needs to act like an avaya partner phone, I don't need 20 buttons with little red LED's...what I do need is for the phone to register multiple extensions to my asterisk server and act like each SIP extension is a line, so if the idiot receptionist has a call ringing in on line 1, she can pick it up, look at the buttons, see a call ringing in on line 2 (and the phone ringer rings), put call 1 on hold without hanging the caller up, and hit the little "I am an idiot and need a line 2 button" to pick up line 2, so on and so forth. > >I love VOIP systems and all the functionality they bring and features I get. Unfortunately, the average person in this country anymore is apparently completely stupid and cannot understand how to juggle calls without hanging up on people. > ></rant> > >So seriously does anyone have a recommendation for a good receptionist phone? I tried the Snom today and I can't get the programmable buttons to do this, even by following the manual. So please, any suggestions would be great, before I get fired at my dayjob for everyone else's idiocy. > >Take a look at the Polycom IP 600 Mike Clark
Hi, Citeren Jason Brown <jason@bpns.net>:> I need a good receptionist phone that works with Asterisk. It basically needs > to act like an avaya partner phone, I don't need 20 buttons with little red > LED's...what I do need is for the phone to register multiple extensions to my > asterisk server and act like each SIP extension is a line, so if the idiot > receptionist has a call ringing in on line 1, she can pick it up, look at the > buttons, see a call ringing in on line 2 (and the phone ringer rings), put > call 1 on hold without hanging the caller up, and hit the little "I am an > idiot and need a line 2 button" to pick up line 2, so on and so forth.Take a look at the SNOM220 phone. They come with an optional side panel to add line or speed dial keys. Florian
Can you show us an example of using the callerID for this purpose? -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Florian Overkamp Sent: Saturday, April 30, 2005 3:05 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] A good SIP receptionist phone Hi, Citeren Michael Welter <mike@introspect.com>:> In a multi-tenant environment, is there a way to display, on the phone, > which DID (which tenant) is being called?We use the callerID name for that purpose. Florian _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Jason Brown wrote:>I have a problem. The average person is too freaking stupid to use a VOIP phone. My experience has so far been that if it doesn't have 20 buttons with little red LED's on it, the user cannot comprehend call parking, attended transfer, blind transfer, DND, and navigating through a voicemail menu. > >I need a good receptionist phone that works with Asterisk. It basically needs to act like an avaya partner phone, I don't need 20 buttons with little red LED's...what I do need is for the phone to register multiple extensions to my asterisk server and act like each SIP extension is a line, so if the idiot receptionist has a call ringing in on line 1, she can pick it up, look at the buttons, see a call ringing in on line 2 (and the phone ringer rings), put call 1 on hold without hanging the caller up, and hit the little "I am an idiot and need a line 2 button" to pick up line 2, so on and so forth. > >I love VOIP systems and all the functionality they bring and features I get. Unfortunately, the average person in this country anymore is apparently completely stupid and cannot understand how to juggle calls without hanging up on people. > ></rant> > >So seriously does anyone have a recommendation for a good receptionist phone? I tried the Snom today and I can't get the programmable buttons to do this, even by following the manual. So please, any suggestions would be great, before I get fired at my dayjob for everyone else's idiocy. >1) I suggest you learn to live and like those "idiots". I also suggest you tone down that attitude and adjust it. Those idiots contribute to YOUR pay. 2) There isn't anything like what you want. I know, I want the same thing. There is no phone out there that will do this with any protocol that asterisk uses. This is the one major failing of asterisk ( and voip in general. I smell an oportunity for a phone manufacture ), and what keeps it out of a lot of places. I can see this being implemented with a phone that speaks to *'s manager interface. Who wants to talk to polycom or cisco about it? :) Sean
Gregory Wiktor - ADCom Corp.
2005-Apr-30 18:16 UTC
[Asterisk-Users] A good SIP receptionist phone
Hello Sean, I thought the Polycom's had some kind of BLF Feature don't they? I am thinking of getting two of them, so it would be nice to know, otherwise I would get 2 more 7960's. (which are great phones) Greg -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Sean Kennedy Sent: Saturday, April 30, 2005 9:03 PM To: asterisk-users@lists.digium.com Subject: Re: [Asterisk-Users] A good SIP receptionist phone Jason Brown wrote:>I have a problem. The average person is too freaking stupid to use aVOIP phone. My experience has so far been that if it doesn't have 20 buttons with little red LED's on it, the user cannot comprehend call parking, attended transfer, blind transfer, DND, and navigating through a voicemail menu.> >I need a good receptionist phone that works with Asterisk. It basicallyneeds to act like an avaya partner phone, I don't need 20 buttons with little red LED's...what I do need is for the phone to register multiple extensions to my asterisk server and act like each SIP extension is a line, so if the idiot receptionist has a call ringing in on line 1, she can pick it up, look at the buttons, see a call ringing in on line 2 (and the phone ringer rings), put call 1 on hold without hanging the caller up, and hit the little "I am an idiot and need a line 2 button" to pick up line 2, so on and so forth.> >I love VOIP systems and all the functionality they bring and features Iget. Unfortunately, the average person in this country anymore is apparently completely stupid and cannot understand how to juggle calls without hanging up on people.> ></rant> > >So seriously does anyone have a recommendation for a good receptionistphone? I tried the Snom today and I can't get the programmable buttons to do this, even by following the manual. So please, any suggestions would be great, before I get fired at my dayjob for everyone else's idiocy.>1) I suggest you learn to live and like those "idiots". I also suggest you tone down that attitude and adjust it. Those idiots contribute to YOUR pay. 2) There isn't anything like what you want. I know, I want the same thing. There is no phone out there that will do this with any protocol that asterisk uses. This is the one major failing of asterisk ( and voip in general. I smell an oportunity for a phone manufacture ), and what keeps it out of a lot of places. I can see this being implemented with a phone that speaks to *'s manager interface. Who wants to talk to polycom or cisco about it? :) Sean _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Hi, Citeren Tim Connolly <tim@timsnet.com>:> Can you show us an example of using the callerID for this purpose?Simple: exten = 31531234567,1,SetCIDName(My DIDnr 1) exten = 31538901234,1,SetCIDName(My DIDnr 2) exten = _X.,2,Dial(SIP/myphone) This way, the CallerID number is untouched, but the Name is set to your DID. Best regards, Florian
Rumour has is that Polycom will be releasing a reception console... -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Jason Brown Sent: Sunday, 1 May 2005 5:08 AM To: asterisk-users@lists.digium.com Subject: [Asterisk-Users] A good SIP receptionist phone I have a problem. The average person is too freaking stupid to use a VOIP phone. My experience has so far been that if it doesn't have 20 buttons with little red LED's on it, the user cannot comprehend call parking, attended transfer, blind transfer, DND, and navigating through a voicemail menu. I need a good receptionist phone that works with Asterisk. It basically needs to act like an avaya partner phone, I don't need 20 buttons with little red LED's...what I do need is for the phone to register multiple extensions to my asterisk server and act like each SIP extension is a line, so if the idiot receptionist has a call ringing in on line 1, she can pick it up, look at the buttons, see a call ringing in on line 2 (and the phone ringer rings), put call 1 on hold without hanging the caller up, and hit the little "I am an idiot and need a line 2 button" to pick up line 2, so on and so forth. I love VOIP systems and all the functionality they bring and features I get. Unfortunately, the average person in this country anymore is apparently completely stupid and cannot understand how to juggle calls without hanging up on people. </rant> So seriously does anyone have a recommendation for a good receptionist phone? I tried the Snom today and I can't get the programmable buttons to do this, even by following the manual. So please, any suggestions would be great, before I get fired at my dayjob for everyone else's idiocy. CAUTION: This email message and accompanying data may contain information that is confidential. If you are not the intended recipient, you are notified that any use, dissemination, distribution or copying of this message or data is prohibited. If you have received this email message in error, please notify us immediately and erase all copies of this message and attachments. Thank you. CAUTION: This email message and accompanying data may contain information that is confidential. If you are not the intended recipient, you are notified that any use, dissemination, distribution or copying of this message or data is prohibited. If you have received this email message in error, please notify us immediately and erase all copies of this message and attachments. Thank you.
On the subject of phones..> The Polycom IP 600, Cisco 7960, and apparently the SNOM (some model) > phones can all do what he wants. ie, have multiple lines with blinking > red lights when a call arrives on that line.How about phones that can indicate if an extension is busy or not - eg, Busy Lamp Field - can anyone point to a list of phones that implement this? (The 'Asterisk standard extensions' page on voip-info mentions the Snom, Polycom and Sayson(???) phones. Any *cheaper* ones? --Rob
> > You want a _cheap_ reception phone? I don't think you are going to get > this.Heh. I had a sneaking suspicion that was going to be the answer 8) --Rob
Take a look at the Polycom 360 if you only nee 12 lines. otherwise look at the Snom 220 with a sidecar (up to a total of 3 side cars may be added for a total of 65 lines in the extreme need.) Max W . Blackmer, Jr.
Chris Mason (Lists) wrote:> The user name is the extension and the password is always the same. Not hard > to configure. >With the SNOM 220, you have five buttons/lamps that can be used as "line" appearances--these buttons can each register to a different SIP URL. Each sidecar has 20 buttons/lamps, and you may have up to three sidecars. Using the "hint" priority in Asterisk, the buttons serve as extension busy lamps. You can also use these buttons to transfer calls. I have an executive suites customer where each tenant is a separate business. For an incoming call, the attendant needs to know which DID number is being called so she can answer with the proper greeting. I would like the sidecar buttons to be able to register to a SIP URL, so an incoming call would blink the tenants button, but that is not possible--I can only use the five buttons on the phone for that purpose, and there are more than five tenants. A suggestion was to alter the Called ID Name to the DID number. This would work for the attendant, but the tenant would like to see the original Caller ID Name. I would rather not have to put a PC at the attendants position, but that is the way this is shaping up. Does anyone have any suggestions? Thanks,
What I did once was create an announcement that got played to the receptionist announcing who the call was for based on the number that was called. This allowed the receptionist to know which greeting to recite. On 5/2/05, Michael Welter <mike@introspect.com> wrote:> Chris Mason (Lists) wrote: > > The user name is the extension and the password is always the same. Not hard > > to configure. > > > With the SNOM 220, you have five buttons/lamps that can be used as > "line" appearances--these buttons can each register to a different SIP URL. > > Each sidecar has 20 buttons/lamps, and you may have up to three > sidecars. Using the "hint" priority in Asterisk, the buttons serve as > extension busy lamps. You can also use these buttons to transfer calls. > > I have an executive suites customer where each tenant is a separate > business. For an incoming call, the attendant needs to know which DID > number is being called so she can answer with the proper greeting. > > I would like the sidecar buttons to be able to register to a SIP URL, so > an incoming call would blink the tenants button, but that is not > possible--I can only use the five buttons on the phone for that purpose, > and there are more than five tenants. > > A suggestion was to alter the Called ID Name to the DID number. This > would work for the attendant, but the tenant would like to see the > original Caller ID Name. > > I would rather not have to put a PC at the attendants position, but that > is the way this is shaping up. Does anyone have any suggestions? > > Thanks, > > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
We at snom would love to have a good LED integration with Asterisk. The current state seems to be a good start, but can use some improvements. What would be the best way to push this? Maybe sit together for a few days and work on the integration (doing some dirty hacks). Who would be the right person to talk to? Olle? CS> -----Original Message----- > From: asterisk-users-bounces@lists.digium.com > [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of > Sean Kennedy > Sent: Monday, May 02, 2005 10:46 PM > To: asterisk-users@lists.digium.com > Subject: Re: [Asterisk-Users] A good SIP receptionist phone > > Adam Goryachev wrote: > > >On Sat, 2005-04-30 at 18:02 -0700, Sean Kennedy wrote: > > > > > > > >>2) There isn't anything like what you want. I know, I want > the same > >>thing. There is no phone out there that will do this with any > >>protocol that asterisk uses. This is the one major failing of > >>asterisk ( and voip in general. I smell an oportunity for a phone > >>manufacture ), and what keeps it out of a lot of places. > >> > >> > > > >It's alright, you can come out from under your rock now.... > > > >The Polycom IP 600, Cisco 7960, and apparently the SNOM (some model) > >phones can all do what he wants. ie, have multiple lines > with blinking > >red lights when a call arrives on that line. > > > >The polycom ip600 and cisco 7960 both have 6 lines available. > > > >Regards, > >Adam > > > Ok, this is the first I've heard about it. Will the lights > show call status? As in, if the call is put on hold on one > of those other extensions, it will flash? Or go green ( or > another color ) when a call is connected on another extension? > > Basically a mimic of the partner ACS systems? > > To my knowledge, there is no such thing. Am I wrong? > > Sean > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > >
Pedro wrote:> What I did once was create an announcement that got played to the > receptionist announcing who the call was for based on the number that > was called. This allowed the receptionist to know which greeting to > recite. >How did you do this so that the calling party does not hear the announcement?
I would love to see this - we have about 15 snom phones in the building here. PaulH -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Christian Stredicke Sent: Tuesday, 3 May 2005 3:53 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Cc: Olle E. Johansson Subject: RE: [Asterisk-Users] A good SIP receptionist phone We at snom would love to have a good LED integration with Asterisk. The current state seems to be a good start, but can use some improvements. What would be the best way to push this? Maybe sit together for a few days and work on the integration (doing some dirty hacks). Who would be the right person to talk to? Olle? CS> -----Original Message----- > From: asterisk-users-bounces@lists.digium.com > [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Sean > Kennedy > Sent: Monday, May 02, 2005 10:46 PM > To: asterisk-users@lists.digium.com > Subject: Re: [Asterisk-Users] A good SIP receptionist phone > > Adam Goryachev wrote: > > >On Sat, 2005-04-30 at 18:02 -0700, Sean Kennedy wrote: > > > > > > > >>2) There isn't anything like what you want. I know, I want > the same > >>thing. There is no phone out there that will do this with any > >>protocol that asterisk uses. This is the one major failing of > >>asterisk ( and voip in general. I smell an oportunity for a phone > >>manufacture ), and what keeps it out of a lot of places. > >> > >> > > > >It's alright, you can come out from under your rock now.... > > > >The Polycom IP 600, Cisco 7960, and apparently the SNOM (some model) > >phones can all do what he wants. ie, have multiple lines > with blinking > >red lights when a call arrives on that line. > > > >The polycom ip600 and cisco 7960 both have 6 lines available. > > > >Regards, > >Adam > > > Ok, this is the first I've heard about it. Will the lights show call > status? As in, if the call is put on hold on one of those other > extensions, it will flash? Or go green ( or another color ) when a > call is connected on another extension? > > Basically a mimic of the partner ACS systems? > > To my knowledge, there is no such thing. Am I wrong? > > Sean > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > >_______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users CAUTION: This email message and accompanying data may contain information that is confidential. If you are not the intended recipient, you are notified that any use, dissemination, distribution or copying of this message or data is prohibited. If you have received this email message in error, please notify us immediately and erase all copies of this message and attachments. Thank you. CAUTION: This email message and accompanying data may contain information that is confidential. If you are not the intended recipient, you are notified that any use, dissemination, distribution or copying of this message or data is prohibited. If you have received this email message in error, please notify us immediately and erase all copies of this message and attachments. Thank you.
Gregory Wiktor - ADCom Corp.
2005-May-03 01:27 UTC
[Asterisk-Users] A good SIP receptionist phone
So you have the receptionists voice right, then she goes for coffee and someone else picks up, that would be odd... :) Greg -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Jeff Pratt Sent: Monday, May 02, 2005 3:00 PM To: Pedro; Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] A good SIP receptionist phone Pedro wrote:> What I did once was create an announcement that got played to the > receptionist announcing who the call was for based on the number that > was called. This allowed the receptionist to know which greeting to > recite. >Why not turn that around? Have the receptionist record a greeting for each company, IE: Hello this is company X, how may I help you? Welcome to The Y Corporation, how may I direct your call? Z Corp! How can I help you? that then gets Play()ed to the customer when the receptionist picks up the call. Saves wear and tear on the receptionists voice, so they'll thank you, and it gives them a hint as to whicch company has been called. Jeff _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Michael Welter wrote:> Pedro wrote: > >> What I did once was create an announcement that got played to the >> receptionist announcing who the call was for based on the number that >> was called. This allowed the receptionist to know which greeting to >> recite. >> > How did you do this so that the calling party does not hear the > announcement?Answering my own question: A(x) in Dial command.
Hi Michael, you mean we should focus more on the usability (GUI) than the protocol stuff? Maybe we should put the GUI programmer for a couple of days on the receiptionists place and make sure he will have a lot of stress? :-) Anyway, also for this usability stuff comments are welcome... CS> -----Original Message----- > From: asterisk-users-bounces@lists.digium.com > [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of > The VoIP Connection > Sent: Tuesday, May 03, 2005 3:17 PM > To: 'Asterisk Users Mailing List - Non-Commercial Discussion' > Subject: RE: [Asterisk-Users] A good SIP receptionist phone > > Christian, > > The current snom scheme is great for most applications and > would probably work reasonably well for this user. If you > read the original post, he indicates that he would be happy > with a snom if he could make it work, and I think this is the > main issue with the snom 220 - getting this setup to work can > be a little tricky. We have found in the past that extension > monitoring and multiple registrations don't play well > together, which makes it hard to use for a lot of situations. > This may be fixed now, I'm not sure when we last tested this. > > Receptionists who are used to the usual key system "park and > page" routine can be trained pretty easily to transfer to > extensions if the system is set up right. In my experience, > most of these people are not stupid. Managing and routing an > endless stream of incoming calls is challenging and stressful > even under ideal circumstances. When a system doesn't work > the way it should it can be very frustrating. > > I know this logic is kind of inside-out, but if you think of > a receptionist as a human auto-attendant/IVR and design a > phone that supports this role you will sell a lot of them. A > lot of times the receptionist (i.e. office > manager) is the decision-maker for phone system purchases. > > Michael Crown > Managing Partner > The VoIP Connection > 321.989.6728 ext. 611 > sip:611@voiceserver.thevoipconnection.com > > > -----Original Message----- > From: Christian Stredicke [mailto:Christian.Stredicke@snom.de] > Sent: Tuesday, May 03, 2005 1:53 AM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Cc: Olle E. Johansson > Subject: RE: [Asterisk-Users] A good SIP receptionist phone > > We at snom would love to have a good LED integration with > Asterisk. The current state seems to be a good start, but can > use some improvements. > What would be the best way to push this? Maybe sit together > for a few days and work on the integration (doing some dirty > hacks). Who would be the right person to talk to? Olle? > > CS > > > -----Original Message----- > > From: asterisk-users-bounces@lists.digium.com > > [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Sean > > Kennedy > > Sent: Monday, May 02, 2005 10:46 PM > > To: asterisk-users@lists.digium.com > > Subject: Re: [Asterisk-Users] A good SIP receptionist phone > > > > Adam Goryachev wrote: > > > > >On Sat, 2005-04-30 at 18:02 -0700, Sean Kennedy wrote: > > > > > > > > > > > >>2) There isn't anything like what you want. I know, I want > > the same > > >>thing. There is no phone out there that will do this with any > > >>protocol that asterisk uses. This is the one major failing of > > >>asterisk ( and voip in general. I smell an oportunity > for a phone > > >>manufacture ), and what keeps it out of a lot of places. > > >> > > >> > > > > > >It's alright, you can come out from under your rock now.... > > > > > >The Polycom IP 600, Cisco 7960, and apparently the SNOM > (some model) > > >phones can all do what he wants. ie, have multiple lines > > with blinking > > >red lights when a call arrives on that line. > > > > > >The polycom ip600 and cisco 7960 both have 6 lines available. > > > > > >Regards, > > >Adam > > > > > Ok, this is the first I've heard about it. Will the lights > show call > > status? As in, if the call is put on hold on one of those other > > extensions, it will flash? Or go green ( or another color ) when a > > call is connected on another extension? > > > > Basically a mimic of the partner ACS systems? > > > > To my knowledge, there is no such thing. Am I wrong? > > > > Sean > > _______________________________________________ > > Asterisk-Users mailing list > > Asterisk-Users@lists.digium.com > > http://lists.digium.com/mailman/listinfo/asterisk-users > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > > > > > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > >
Sven Fischer (support)
2005-May-19 03:40 UTC
[Asterisk-Users] A good SIP receptionist phone
On Monday 02 May 2005 20:10, Pedro wrote:> What I did once was create an announcement that got played to the > receptionist announcing who the call was for based on the number that > was called. This allowed the receptionist to know which greeting to > recite.Cool idea !> > On 5/2/05, Michael Welter <mike@introspect.com> wrote: > > Chris Mason (Lists) wrote: > > > The user name is the extension and the password is always the same. Not > > > hard to configure. > > > > With the SNOM 220, you have five buttons/lamps that can be used as > > "line" appearances--these buttons can each register to a different SIP > > URL. > > > > Each sidecar has 20 buttons/lamps, and you may have up to three > > sidecars. Using the "hint" priority in Asterisk, the buttons serve as > > extension busy lamps. You can also use these buttons to transfer calls. > > > > I have an executive suites customer where each tenant is a separate > > business. For an incoming call, the attendant needs to know which DID > > number is being called so she can answer with the proper greeting. > > > > I would like the sidecar buttons to be able to register to a SIP URL, so > > an incoming call would blink the tenants button, but that is not > > possible--I can only use the five buttons on the phone for that purpose, > > and there are more than five tenants. > > > > A suggestion was to alter the Called ID Name to the DID number. This > > would work for the attendant, but the tenant would like to see the > > original Caller ID Name. > > > > I would rather not have to put a PC at the attendants position, but that > > is the way this is shaping up. Does anyone have any suggestions? > > > > Thanks, > > > > > > _______________________________________________ > > Asterisk-Users mailing list > > Asterisk-Users@lists.digium.com > > http://lists.digium.com/mailman/listinfo/asterisk-users > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users-- ----------------------------------------------------------------------- See our FAQs at: http://www.snom.com/faq0.html?&L=1 Whitepapers at: http://www.snom.com/white_papers.html ----------------------------------------------------------------------- snom technology AG Gradestra?e 46 D-12347 Berlin Sven Fischer fax +49 30 39833111 tel +49 30 39833444 mailto:support@snom.de http://www.snom.com sip:sf@snom.com -----------------------------------------------------------------------