asterisk users - Apr 2005 - Queue Management and Command Execution

Is there a way to execute a command prior to sending a queued call to 
an agent?

What I'm trying to do is record agent's conversation at the server. I 
could put the Monitor command when the call is answered by *, but if 
the caller has to wait on hold for some time, I wouldn't want to record 
that.

What I would prefer is to be able to put the caller in a queue and once 
an agent is ready, for the Monitor command to kick in. Even better 
would be to know the agent id where the call is going to be sent to, so 
I can use it as part of the file name of the Monitor command.

Any clues on how to do this, if at all possible?

Thanks,
Daniel

You can record queue conversations, check out the configs in queue.conf 

|-----Original Message-----
|From: asterisk-users-bounces@lists.digium.com 
|[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of 
|Daniel Salama
|Sent: Martes, 26 de Abril de 2005 05:53 p.m.
|To: Asterisk Users Mailing List - Non-Commercial Discussion
|Subject: [Asterisk-Users] Queue Management and Command Execution
|
|Is there a way to execute a command prior to sending a queued 
|call to an agent?
|
|What I'm trying to do is record agent's conversation at the 
|server. I could put the Monitor command when the call is 
|answered by *, but if the caller has to wait on hold for some 
|time, I wouldn't want to record that.
|
|What I would prefer is to be able to put the caller in a queue 
|and once an agent is ready, for the Monitor command to kick 
|in. Even better would be to know the agent id where the call 
|is going to be sent to, so I can use it as part of the file 
|name of the Monitor command.
|
|Any clues on how to do this, if at all possible?
|
|Thanks,
|Daniel
|
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