Hi there, quick question about queues When calling a queue (which contains eg 4 extensions) it tells me what position I am in the queue and then plays some music?that is fine? however, If there is no-one in the queue , it tells me that im first in line and then plays hold music while the phones ring. This is annoying my callers quite a bit . How do I get it so that if I ring the queue, it just puts me straight through to one of the available 4 phones, and only if all 4 phones are busy (ie on calls) then announce a position in the queue and play music? For example User 1 dials 7272 ? goes through to agent 1 User 2 dials 7272 ? goes through to agent 2 User 3 dials 7272 ? goes through to agent 3 User 4 dials 7272 ? goes through to agent 4 User 5 dials 7272 ? announces message that you are first in line User 6 dials 7272 ? announces message that you are second in line Any help on this would be greatly appreciated
Can you post your config's? What version of * are you using? This doesn't happen on any of my queues. I have queues set up on several customers systems. If there are agents/members available the caller rings them directly, no announcements played. ----- Original Message ----- From: "Brett, Gary" <gary.brett@cetelem.co.uk> To: "Asterisk Users Mailing List - Non-Commercial Discussion" <asterisk-users@lists.digium.com> Sent: Wednesday, April 20, 2005 7:21 AM Subject: [Asterisk-Users] A question about queues> Hi there, quick question about queues > > When calling a queue (which contains eg 4 extensions) it tells me what > position I am in the queue and then plays some music?that is fine? > however, If there is no-one in the queue , it tells me that im first in > line > and then plays hold music while the phones ring. This is annoying my > callers > quite a bit . How do I get it so that if I ring the queue, it just puts me > straight through to one of the available 4 phones, and only if all 4 > phones > are busy (ie on calls) then announce a position in the queue and play > music? > > For example > > User 1 dials 7272 ? goes through to agent 1 > User 2 dials 7272 ? goes through to agent 2 > User 3 dials 7272 ? goes through to agent 3 > User 4 dials 7272 ? goes through to agent 4 > User 5 dials 7272 ? announces message that you are first in line > User 6 dials 7272 ? announces message that you are second in line > > > Any help on this would be greatly appreciated > > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users
You could work this out with setgroup checkgroup, and create 2 queues, if checkgroup jumps to 101+ (its the fifth caller) it goes to the second queue. Make sure that the only difference between the second and first queue is the announcement. Using the above you will have to know in advance what the number of members are. On 4/20/05, Brett, Gary <gary.brett@cetelem.co.uk> wrote:> Hi there, quick question about queues > > When calling a queue (which contains eg 4 extensions) it tells me what > position I am in the queue and then plays some music?that is fine? > however, If there is no-one in the queue , it tells me that im first in line > and then plays hold music while the phones ring. This is annoying my callers > quite a bit . How do I get it so that if I ring the queue, it just puts me > straight through to one of the available 4 phones, and only if all 4 phones > are busy (ie on calls) then announce a position in the queue and play music? > > For example > > User 1 dials 7272 ? goes through to agent 1 > User 2 dials 7272 ? goes through to agent 2 > User 3 dials 7272 ? goes through to agent 3 > User 4 dials 7272 ? goes through to agent 4 > User 5 dials 7272 ? announces message that you are first in line > User 6 dials 7272 ? announces message that you are second in line > > Any help on this would be greatly appreciated > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >