Here is something I wasn't quite expecting from a business deployment, and don't have an answer for. Maybe one of you do. Incoming call comes in. Rings 5 times to receptionist, then goes to menu system. So the receptionist answers a call, and blind transfers the call to extension X. The poor sap at extension X sees a caller ID Displayed on his phone of receptionist. He picks up the phone and says Hey Michelle wassup.Problem is that it isn't Michelle. It's the CEO calling from Wisconsin. This is a problem. It's any transfers.I am using blind transfer as the example. After someone picks up the call, how do you make sure that proper caller ID info is passed down the line? If it's a real extension/extension Call, I want the extension as caller id, but if it's a blind transfer of an inbound call, I want to pass the real callerid info so they know it's a real Phone call. I am using Polycom phones with fresh CVS of asterisk. Thanks Jason -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20050418/e67e595e/attachment.htm
Have you looked here: http://www.voip-info.org/tiki-index.php?page=Asterisk%20cmd%20SetCallerID Roman Volf Keystreams Internet Solutions volfman@keystreams.com Jason Brown wrote:> Here is something I wasn?t quite expecting from a business deployment, > and don?t have an answer for. Maybe one of you do. > > Incoming call comes in. Rings 5 times to receptionist, then goes to > menu system. > > So the receptionist answers a call, and blind transfers the call to > extension X. The poor sap at extension X sees a caller ID > > Displayed on his phone of receptionist. He picks up the phone and says > Hey Michelle wassup?Problem is that it isn?t Michelle. > > It?s the CEO calling from Wisconsin. This is a problem. It?s any > transfers?I am using blind transfer as the example. > > After someone picks up the call, how do you make sure that proper > caller ID info is passed down the line? If it?s a real extension/extension > > Call, I want the extension as caller id, but if it?s a blind transfer > of an inbound call, I want to pass the real callerid info so they know > it?s a real > > Phone call. > > I am using Polycom phones with fresh CVS of asterisk. > > Thanks > > Jason > >------------------------------------------------------------------------ > >_______________________________________________ >Asterisk-Users mailing list >Asterisk-Users@lists.digium.com >http://lists.digium.com/mailman/listinfo/asterisk-users >To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >