Hello, I've implemented Queues with "members" instead of "agents" (ie: no agents.conf). Queue Members are either static (member=chan/exten in queues.conf) or dynamic (added via AddQueueMember). This works quite well. The only functionality from chan_agent I miss is that of "ackcall=yes" (ie: press # to accept incoming call). Does anyone know how to mimic this type of functionality without using chan_agent? Thanks in advance, Ryan