asterisk users - Apr 2005 - Who is a QUALITY IAX Termination Provider for 800 DID's?

I have looked for a quality IAX provider for 800 DID's we currently have 
two, one is ok and the other is just not of quality, but last night we 
got an email after a complaint of quality earlier in the day and this is 
what it said. Remember I never did request a network change, but I just 
wanted my quality fixed, they have all kinds of contact information and 
they could have let me know outside of voice mail. I have been trying to 
call them and trying to email them ever since I found out.

"We have migrated your account to an alternate network. Please change the
host you register to, send traffic to and receive traffic from in your
appropriate config files to iax01.someprovider.net"


Well, our phones for which our main customers dial in on are now DOWN and we had
a 250k mailer that went out three days ago with the phone number on it. I hate
to loose business, but what I hate worse is that I am probably loosing my job
over this one. Can anyone give me any information? Cost is not an issue, but
uptime and service is! Also we need a true 800 number.

-Linn

Linn Boyd wrote:
> I have looked for a quality IAX provider for 800 DID's we currently 
> have two, one is ok and the other is just not of quality, but last 
> night we got an email after a complaint of quality earlier in the day 
> and this is what it said. Remember I never did request a network 
> change, but I just wanted my quality fixed, they have all kinds of 
> contact information and they could have let me know outside of voice 
> mail. I have been trying to call them and trying to email them ever 
> since I found out.
>
> "We have migrated your account to an alternate network. Please change
the
> host you register to, send traffic to and receive traffic from in your
> appropriate config files to iax01.someprovider.net"
>
>
> Well, our phones for which our main customers dial in on are now DOWN 
> and we had a 250k mailer that went out three days ago with the phone 
> number on it. I hate to loose business, but what I hate worse is that 
> I am probably loosing my job over this one. Can anyone give me any 
> information? Cost is not an issue, but uptime and service is! Also we 
> need a true 800 number.
>
> -Linn
Linn,

I know people who have the 800 number with MCI and they tell me they can 
login to a web portal and change the destination number it rings to. It 
will probably cost you more to use one of the big providers. But all you 
have to do is get your number directed to a voip DID that you reach via 
IAX. Since it is the 800 number your customers are dialing, it doesn't 
make any difference what area codes the voip provider offers. If you 
need to change voip providers in the future, you use another 800 number 
for setup and testing purposes, then change the destination of your 
advertised 800 number to land on the DID the new provider gave you.

Don't forget that these big providers can send those calls to land lines 
and wireless phones. You will pay more but at least you will have the 
flexibility you need to keep service up.

On 4/14/05, Linn Boyd <lboyd.lists@fractionit.com>
wrote:
> I have looked for a quality IAX provider for 800 DID's we currently
have
> two, one is ok and the other is just not of quality, but last night we
> got an email after a complaint of quality earlier in the day and this is
> what it said. Remember I never did request a network change, but I just
> wanted my quality fixed, they have all kinds of contact information and
> they could have let me know outside of voice mail. I have been trying to
> call them and trying to email them ever since I found out.
> 
> "We have migrated your account to an alternate network. Please change
the
> host you register to, send traffic to and receive traffic from in your
> appropriate config files to iax01.someprovider.net"
>
That is just wrong.  You just don't go doing something like that on a
business service.  And I can't believe that a provider like this (I'm
pretty sure I know who it is)  doesn't have the ability to route
and/or forward traffic for particular DID's so you don't have any
downtime.

It could be just a coincidence, but my livevoip gateway starts with
iax01, and the service I have had over the last week has gotten to the
point of not being acceptable.

I have also been using teliax.  They have good rates and support is a
lot more responsive, although I was a bit disappointed when after
fighting a problem with iax bridging for several hours  I found out it
was on their end, but the bug was not posted anywhere on their site
and they were evidently aware of the problem.

For business critical stuff, I would do as the other poster said and
get your 800# from a major carrier.  Kind of defeats the purpose in
some cases, but if it has to be up that's the only way I know. 
Unfortunately I don't trust any of these resellers yet to be able to
provide completely reliable service.  Some of it is simply because
they are resellers and are twice removed from the source of the
problem.  They have to rely on someone else to fix it, and that
usually takes time.

Chris

Please share with us the name of the company you had a bad experience with. 
Then we can avoid the same problem.

Thanks

Cameron
----- Original Message ----- 
From: "Linn Boyd" <lboyd.lists@fractionit.com>
To: "Asterisk Users Mailing List - Non-Commercial Discussion" 
<asterisk-users@lists.digium.com>
Sent: Friday, April 15, 2005 2:33 AM
Subject: [Asterisk-Users] Who is a QUALITY IAX Termination Provider for 
800DID's?

>I have looked for a quality IAX provider for 800 DID's we currently have
>two, one is ok and the other is just not of quality, but last night we got 
>an email after a complaint of quality earlier in the day and this is what 
>it said. Remember I never did request a network change, but I just wanted 
>my quality fixed, they have all kinds of contact information and they could 
>have let me know outside of voice mail. I have been trying to call them and 
>trying to email them ever since I found out.
>
> "We have migrated your account to an alternate network. Please change
the
> host you register to, send traffic to and receive traffic from in your
> appropriate config files to iax01.someprovider.net"
>
>
> Well, our phones for which our main customers dial in on are now DOWN and 
> we had a 250k mailer that went out three days ago with the phone number on 
> it. I hate to loose business, but what I hate worse is that I am probably 
> loosing my job over this one. Can anyone give me any information? Cost is 
> not an issue, but uptime and service is! Also we need a true 800 number.
>
> -Linn
>
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