Nick Teagle
2005-Apr-13 08:19 UTC
[Asterisk-Users] Newbie Question on how to handle main office number
Hi we are looking to swap out an old version of Cisco Call Manager for asterisk and are trying to work out the best way to handle the main office number. We will have about 35 phones and we have PRI from Colt, we are london based. At present when a call is made to the main number and is not answered or is engaged we forward the call to a shared number that every phone in the office is registered to and so can answer. But this limits us to only receiving two calls at once to our main number. We like the way this works apart from the limit of two calls at once and are trying to work out the best way to implement this in asterisk. Although we have looked at queue's we don't want everybody to having login every morning ?. Would a solution where we forward calls from the main number to an extension that calls all the phones, be a solution ? exten => 2000,1,Dail(SIP/101,SIP/102,SIP/103 etc) Or would this get engaged after the first call is answered on it, if could I have a number of these that roll over to each other ? Or are there other ways to handle the main number ? Thanks for any help Nick
Wiley Siler
2005-Apr-13 08:49 UTC
[Asterisk-Users] Newbie Question on how to handle main office number
Check out AMP to see how call groups are used. http://www.voip-info.org/wiki-Asterisk+Management+Portal You group your phones, available handsets ring. You can roll from group to group however you want. Just a matter of writing the correct dialplan. W -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Nick Teagle Sent: Wednesday, April 13, 2005 8:19 AM To: asterisk-users@lists.digium.com Subject: [Asterisk-Users] Newbie Question on how to handle main office number Hi we are looking to swap out an old version of Cisco Call Manager for asterisk and are trying to work out the best way to handle the main office number. We will have about 35 phones and we have PRI from Colt, we are london based. At present when a call is made to the main number and is not answered or is engaged we forward the call to a shared number that every phone in the office is registered to and so can answer. But this limits us to only receiving two calls at once to our main number. We like the way this works apart from the limit of two calls at once and are trying to work out the best way to implement this in asterisk. Although we have looked at queue's we don't want everybody to having login every morning ?. Would a solution where we forward calls from the main number to an extension that calls all the phones, be a solution ? exten => 2000,1,Dail(SIP/101,SIP/102,SIP/103 etc) Or would this get engaged after the first call is answered on it, if could I have a number of these that roll over to each other ? Or are there other ways to handle the main number ? Thanks for any help Nick _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Kerry Garrison
2005-Apr-13 08:52 UTC
[Asterisk-Users] Newbie Question on how to handle main office number
That is really the beauty of a good IVR menu design. In a good design not only do you eliminate the "everyone can answer every call" it also benefits the caller because they get directed to the person/dept they need to get to faster and it solves the "one call at a time problem". A good IVR design does not have to be complicated, a very basic one can be If you know your party's extension, please dial it now Press 1 for sales Press 2 for support Press 3 for marketing Press 0 for the operator (ring all phones) Press # for company directory Then have each "group" in a ring group. A simple routing of calls like that will save everybody time improve call effeciency. Kerry Garrison http://www.geekgazette.com -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Nick Teagle Sent: Wednesday, April 13, 2005 8:19 AM To: asterisk-users@lists.digium.com Subject: [Asterisk-Users] Newbie Question on how to handle main office number Hi we are looking to swap out an old version of Cisco Call Manager for asterisk and are trying to work out the best way to handle the main office number. We will have about 35 phones and we have PRI from Colt, we are london based. At present when a call is made to the main number and is not answered or is engaged we forward the call to a shared number that every phone in the office is registered to and so can answer. But this limits us to only receiving two calls at once to our main number. We like the way this works apart from the limit of two calls at once and are trying to work out the best way to implement this in asterisk. Although we have looked at queue's we don't want everybody to having login every morning ?. Would a solution where we forward calls from the main number to an extension that calls all the phones, be a solution ? exten => 2000,1,Dail(SIP/101,SIP/102,SIP/103 etc) Or would this get engaged after the first call is answered on it, if could I have a number of these that roll over to each other ? Or are there other ways to handle the main number ? Thanks for any help Nick _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users